16
© 2021 United States Stove Company
TROUBLE SHOOTING GUIDE
When your stove acts out of the ordinary, the first reaction is to call for help. This guide may save time and
money by enabling you to solve simple problems yourself. Problems encountered are often the result of
only five factors: 1) poor fuel; 2) poor operation or maintenance; 3) poor installation; 4) component failure;
5) factory defect. You can usually solve those problems related to 1 and 2. Your dealer can solve problems
relating to 3, 4 and 5. Refer to diagrams on page 25 to help locate indicated parts.
For the sake of troubleshooting and using this guide to assist you, you should look at your heat level setting
to see which light is flashing.
•
Disconnect the power cord before performing any maintenance! NOTE: Turning the ON/OFF Switch to
”OFF” does not disconnect all power to the electrical components of the stove.
• Never try to repair or replace any part of the stove unless instructions for doing so are given in this manual.
All other work should be done by a trained technician.
Display is Flashing “E1”
Possible Causes
Possible Remedies: (Unplug stove first when possible)
The convection blower is overheating
and tripping the internal temperature
shutoff.
Clean any dust off of the windings and fan blade. If oiling the
blower does not help, the blower may be bad.
The stove is being left on the highest
setting for extended periods of time.
If operating the heater on the highest heat setting, the room
temperature could increase enough and lead to potential
overheating situations. If this happens try operating at a lower
heat setting.
Fuel other than wood pellets is being
burned in the stove.
This pellet stove is designed and tested to use wood pellets.
Check for signs of fuel other than wood pellets. No other
types of fuel have been approved for this pellet stove. If there
are signs of other types of fuel being used, stop using them
immediately.
Power surge or brown out situation.
A power surge, spike, or voltage drop could cause the high
limit switch to trip. Check to see if a surge protector is being
used on the stove. If not, recommend one to the customer.
High Limit Switch is malfunctioning.
If the other items check out OK, replace the high limit switch.
