1408201627 Rev G
05 August 2015
TROUBLESHOOTING
PROBLEM
INDICATOR
CAUSE
SOLUTION
SOAP QUANTITY
DIMINISHED
Low volume dispense
Red light in the sensor
flashes continuously
when the user’s hands
are within the sensor
range.
No soap dispensed.
Red light in the sensor
does not flash (once)
When user’s hands
are within the sensor
range.
NO SOAP COMING OUT
OF THE SPOUT
Voltage of batteries
likely below 1.47V per
cell.
The soap tank has
been filled but soap
has not reached the
spout.
SOAP DISPENSING
FROM THE SPOUT
CONTINUOUSLY
Steady stream of
droplets is dispensing.
The Com Cable
between the pump
assembly and soap
dispenser is not
connected properly.
Connect the Com
Cable plug and socket
properly so that the
white
O
-ring is not
visible. Refer to page
7 instructions.
Press the refill button
on the pump until
soap starts to come
out of the spout
again, or press remote
“Fill” button.
Connect the Com
Cable plug and socket
properly so that the
white
O
-ring is not
visible. Refer to page
7 instructions.
The connector
between the motor
and the dispenser
head is not properly
engaged.
Red light flashes
(once) and the motor
operates.
Soap solidification at
the supply tube.
Fill the tank with
warm water at
120~140°F (49-60°C)
and run the pump
constantly until soap
is dispensed.
Connectors between
the dispenser head
and the pump
assembly and/or the
power supply are
disconnected or not
properly connected.
Connect the plugs and
sockets correctly.
Replace batteries. See
page 10.
Voltage of batteries
is low
Soap level is below
supply tube.
Batteries are
completely depleted.
Replace batteries. See
page 10.
Sensor is picking up
reflections from the
washbasin or another
object.
Eliminate cause of
reflection.
Refer to page 9 and
refill the soap bottle.
Replace batteries
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