EN 33
SOLVING PROBLEMS
General
If you notice a crack in the glass top (however small), switch the hob Off immediately, unplug
the hob, turn Off the (automatic) fuse switch(es) in the meter cupboard or, in the event of a
permanent connection, set the switch in the power supply lead to zero. Contact the service
department.
Troubleshooting table
When in doubt on the proper operation of your appliance, this does not automatically mean there
is a defect. Try to address the problem yourself first by checking the points mentioned below or
for more information visit the ‘www.ASKO.com’ website.
Problems with the
induction hob
Possible cause
Solution
The fan runs on for several
minutes after the hob has been
switched Off.
The hob is cooling down.
Normal operation.
A slight smell is noticeable the
first few times the hob is used.
The new appliance is heating up.
This is normal and will disappear
once it has been used a few times.
Ventilate the kitchen.
You can hear a ticking sound in
your hob.
Ticking can also occur at lower
settings.
Normal operation.
The pans make a noise while
cooking.
This is caused by the energy
flowing from the hob to the
saucepan.
This is caused by the energy flowing
from the hob to the saucepan. This is
not harmful for the pans or hob.
You have switched a cooking
zone on but the display keeps
flashing. A pan detection symbol
(u) will appear in the display.
The pan you are using is not
suitable for induction cooking
or has a diameter of less than
12 cm.
Use a good pan.
A cooking zone suddenly stops
working and you hear a signal.
The preset time has ended.
Switch Off the signal by pushing a
random key.
The hob is not working and
nothing appears in the display.
There is no power supply due
to a defective cable or a faulty
connection.
Check the fuses or the electric
switch (if there is no plug).
A fuse blows as soon as the hob
is switched on.
The appliance is incorrectly
connected.
Check the electrical connections.
Continuous beep and »– .«
flashing in the display.
The control panel is dirty or has
water on it.
Clean the control panel.
Error code C.
The hob has overheated.
Wait for the hob to cool down. Then,
use a lower power setting.
Error code E3.
Unsuitable pan used.
Use a pan suitable for induction
cooking.