4–2
Troubleshooting
PlugLink AV 9660 Ethernet Adapter User’s Guide
Solution #2:
The Network Encryption Key (NEK) may not be correct on your devices.
1. Reset the Network Encryption Key using the Factory Reset button located
on the bottom of your PL9660 AV device. This will reset the NEK back to
the default of HomePlug.
2. Test your connection again. If this still does not work, perform the factory
reset on all of your other PL9660 AV devices in your network.
Solution #3:
It is possible some outlets in your home are not connected together.
1. Unplug the PL9660 AV from the current electrical outlet.
2. Locate another outlet in the home.
3. Plug the PL9660 AV into that outlet.
4. Attach a computer to the PL9660 AV.
5. Open the Power Manager Utility (located on the enclosed CD).
6. Under the Profile button, check if your PL9660 AV is displayed (it will be
the first) and see if your other PL9660 AV devices can be seen. If you can
see other devices under the Profile screen, your PL9660 AV device is
functioning properly.
Solution #4:
Your broadband connection may have stopped working.
1. Power down your broadband router and/or DSL/cable modem (if
applicable) for about 30 seconds and then power them back on.
2. If this step fails, please contact your ISP for assistance.
Summary of Contents for PlugLink AV 9660
Page 5: ...iv PlugLink AV 9660 Ethernet Adapter User s Guide ...
Page 7: ...vi PlugLink AV 9660 Ethernet Adapter User s Guide ...
Page 11: ...1 4 Simple Installation PlugLink AV 9660 Ethernet Adapter User s Guide ...
Page 17: ...2 6 Advanced Configuration Expert Users Only PlugLink AV 9660 Ethernet Adapter User s Guide ...
Page 35: ...C 2 Declarations of Conformity PlugLink AV 9660 Ethernet Adapter User s Guide ...
Page 40: ...13 PlugLink AV 9660 Ethernet Adapter User s Guide ...
