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9. COMPLIANCE
The Aspire EVOKE Lightweight Manual wheelchair is manufactured in ISO compliant
production facilities to strict quality control standards. As part of Australian Standards
compliance, safety stickers are located on the frame of this wheelchair. Please ensure that
you familiarize yourself with these prior to use.
This product complies with AS/NZS 3695.1:2011. As the importer of this product, Aidacare
maintains records of all testing reports and compliance certificates. All testing was
completed by Novitatech Children’s Services in South Australia.
Novitatech is an independent NATA accredited laboratory and is widely acknowledged
as the leading provider of safety testing services for wheelchairs and mobility products in
Australia.
10. SERVICE MAINTENANCE &
CUSTOMISATION
When sending the chair back for warranty, service or repair work please include all
components such as leg rests, armrests and seat cushion. Please ensure wheelchair is
clearly marked with owner’s name and contact details. To organise pickup by Aidacare,
please call 1300 133 120, standard pickup and delivery charges apply.
SPARE PARTS
Aidacare stock replacement parts for the Aspire wheelchair range. All replacement of parts
should be completed by Aidacare or and authorized Aspire service technician. The term
parts includes but is not limited to: tyres, tubes, brakes, armrests, footrests and upholstery.
A complete parts list is available upon request.
CUSTOMISATION AND MODIFICATION
All wheelchair customisation, modifications and or alterations made to this product
are considered as “custom” changes. These may cause the product to no longer satisfy
Australian Standards and will void the warranty. For customization or modification work,
contact AIDACARE on 1300 133 120. Our team of qualified Rehab Engineers are available to
assist if required.
FOR ALL ENQUIRIES, PLEASE CALL 1300 133 120
These consumable items carry a 12 month warranty against manufacturer defects only, NOT
wear and tear from reasonable use.
The warranty on this product is a back to base warranty and does not cover any freight
costs pertaining to the return of any items under warranty. Aidacare acknowledges and
conforms to all ACCC guidelines around consumer rights. For further information contact
Aidacare 1300 133 120.
Aidacare will not guarantee the safety and the correct functioning of the wheelchair in the
case that any of the original components have been changed or modified and or replaced
with non-original Aidacare approved parts. If any faults are detected upon receiving the
wheelchair please phone Aidacare to arrange a replacement. Any faults that are detected
during normal use should be reported to Aidacare immediately to determine if warranty
conditions apply and organise repair and/or replacement as applicable.
