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8
Deadlatch monitor is not working:
Confirm correct wires are being used by testing with a multi-meter
• Signal should be open when the auxiliary bolt is out and
closed when auxiliary bolt is depressed
Check the door gap does not exceed 5mm (6.5mm is absolute
maximum)Check that the auxiliary bolt fully extends when the door
is open
• If not, loosen furniture, lock and cover plate mounting
screws and re-adjust to ensure proper operation of the
auxiliary bolt
REX (Request to Exit) is not working:
Confirm correct wires are being used by testing with a multi-meter
• With NO/NC switch to NC - signal should be open when the
handle is turned and closed when the handle is released
REX will not operate when the lock is set to Escape-Escape
REX operates on the handle that is set to Escape only
Confirm that the NO/NC (Normally Open / Normally Closed) switch
on the side of the lock is set correctly and switch has travelled to
selected side fully.
Door position switch is not working:
Confirm correct wires are being used by testing with a multi-meter
• Signal should be closed when a magnet is placed below
bottom mounting screw and open when magnet is
removed.
Confirm the door position magnet is installed at correct position
below the strike.
Confirm door position magnet can attract a ferrous item.
Lock double beeps every 6 seconds:
Double beeping every 6 seconds indicates that the lock cannot
communicate with the motor.
• Lock should be returned for investigation.
