14
An ASSA ABLOY Group brand
P/N AYRD220-INST-FUL Rev B
Symptom
Suggested Action
Lock does not respond – door is open
and accessible.
The touchscreen will become active when pressed with the back of hand or fingers in at least
3 areas simultaneously.
Use a larger area of the hand or fingers and verify contact with at least 3 areas.
If touchscreen numbers are visible, check to see if they respond when pressed.
Check batteries are installed and oriented correctly in the battery case.
Check batteries are in good condition; replace batteries* if discharged.
Check to see if touchscreen cable is properly connected and not pinched.
Lock does not respond – door is
locked and inaccessible.
Lock may be in Privacy mode (set from inside room). Mechanical key will grant access.
Batteries may be completely discharged.
Use mechanical key to gain entry and replace batteries*.
The unit is on for a while, and then
shows no reaction. Lights dim.
The batteries do not have enough power. Replace the batteries*.
Unit chimes to indicate code accep-
tance, but the door will not open.
Check to see if there is an existing lock device on the door.
Check the door gaps for any foreign objects between door and frame.
Check that the cable is firmly connected to the PCB.
Unit operates to allow access, but will
not automatically re-lock.
Check to see if Passage Mode** is enabled (Network module units only).
If the Passage Mode icon on the touchscreen and the status indicator on the
interior escutcheon flicker for several seconds, it is set at Passage Mode.
Disable Passage Mode to lock the door.
If low battery indicator is lit, replace batteries*.
PIN codes will not register.
PIN codes must consist of 4 to 8 digits to register.
The same PIN code cannot be used for multiple users.
Registration/management of PIN codes is set at the authority of Master.
Contact the Master user.
User codes must be entered within 20 seconds (while the touchscreen is active) or the
process will have to be restarted.
The star
(*) or pound
(#) can not be used as part of the PIN code.
Upon entering a PIN code and press-
ing the star (*) key, the unit displays
an “invalid code” error or the lock
times out without responding.
Lockout Mode is enabled.
Only the Master can enable Lockout Mode.
Contact the Master user.
Upon entering a PIN code and press-
ing the (*) key, the red padlock icon
appears and there are different tones.
Check to see if either you or your group** is set at Lockout Mode.
Setting/managing Lockout Mode is up to Master. Contact the Master user.
The unit operates, but it makes
no sound.
Check to see if Silent Mode is enabled (pages 8, 11).
The unit responds “Low Battery”
This is the voice alarm alerting that it is time to replace the batteries. Replace all four (4)
batteries with new AA Alkaline batteries*.
Upon entering a PIN code and press-
ing the star (*) key, the unit responds
“Wrong number of digits.”
The digits entered were incorrect or incomplete. Re-enter the correct code.
Programming Troubleshooting
* When batteries are replaced, Network Module locks have a real time clock that will be set through the User Interface (UI); it is
recommended to verify correct date and time particularly those locks operating under Daylight Saving Time (DST).
** Network module units only
