ID-100 and ID-150 User’s Guide
AssureTec Technologies, Inc.
Page 15 of 15
9.
Customer Support
If you purchased your equipment directly from AssureTec, please contact Customer Support for
technical support or warranty-related issues. If you purchased your equipment from one of our
partners or resellers, please contact the reseller for support or warranty-related service.
9.1.
Contact Information
Telephone:
(603) 641-8443
E-Mail:
support@assuretec.com
Web:
http://www.assuretec.com
Address:
200 Perimeter Road
Manchester, NH 03103
Normal support hours are 8:30-5:30 U.S. Eastern Time, Monday through Friday.
9.2.
Warranty Service
If you are calling for warranty service, please be sure to have the following information handy
for your device: Model Number, Serial Number, Date and Source of Purchase. If your device is
out of warranty, please be advised that, to receive support, you must be prepared to pay for
service coverage retroactively.
Our customer support representative will work with you to try and resolve the issue. If we
cannot resolve the issue through assistance, we will give you a returned merchandise
authorization (RMA) number. We
cannot
accept product returns without a corresponding RMA
number.
