17
Troubleshooting (Filter Function)
This troubleshooting guide is based upon the feedback received from actual PolyGeyser® users. The
most common solution to the issue is listed first. The PolyGeyser® line is generally a very trouble free
unit. If you are having trouble, call your supplier for help. Other than beads, there are no moving parts
in a HPPG unit. The problem can be usually deduced by observation. This first section of the
Troubleshooting guide is focused on operational issues associated with the filter.
Dirty water comes out of my filter after a backwash
Your HPPG was specifically designed to minimize this issue.
1.
You are manually activating the backwash. The HPPG unit was designed with the
presumption that backwash intervals would be short. Automate the unit and increase the
backflush frequency,
2.
You have the unit on an extended backwash interval, increase the backwash frequency.
Keep the bed clean of debris.
3.
If your unit takes more than 5 seconds for air discharge, your trigger is blocked or
partially blocked. You have a dysfunctional trigger and the unit is not dropping properly.
See the section on the air “burps”.
4.
If your unit washes quickly (<5 seconds) but fails to drop (look through the port hole)
you may be flooding the filter with excessive flow during the wash. Check if your water
pump sized properly for the HPPG model.
The flow coming out of my HHPG is dramatically reduced.
Check your pressure gauge on the pump side of the filter. If it low, you have a water pump issue.
If it is high, you have a backwash problem.
1.
If your pump pressure is normal or high then you have an air delivery problem and
the bed is clogging.
a.
Check the rotary meter for the air. If the ball is down, open up the rotary
meter and increase air flow to the charge chamber.
i.
Ball will not come up. Your air pump cannot overcome the hull
pressure established by the water pump. This is most commonly seen
with linear air pumps.
1.
You may have just set your backwash interval too low and now
you are trying to push against the shutoff pressure of the water
pump.
a.
Turn off the water pump and increase the backwash
frequency. Let the unit dry wash for several cycles then