21
Viron e-Quilibirum Series Chlorinator
Installation Manual
20
Viron e-Quilibirum Series Chlorinator
Installation Manual
Section 10. Troubleshooting
When there is an error condition, a message is displayed on the screen and the “INFO” LED flashes. When an error
is linked to conductivity (low conductivity) the “SALTS” LED is ON. When the error situation is corrected, the error
message and LED illumination ends automatically.
Fault Indication
Possible Cause
Remedy
No Flow
• Pump turned off/disconnected or valves closed
• Sense wire disconnected from cell
• Ensure valves/pump on
• Connect sense wire to cell
Low salt
• Salt level in pool has dropped too low
• Pool water temperature is low
• Cell has failed
• Increase salt level or raise water temperature
• Call a technician
Sense wire disconnected from
cell
• For models with a temp sensor this error can be caused
by low conductivity.
• Lack of salt < 4000 ppm due to water loss or dilution
(filter backwash, water renewal, rain, leaks, etc.).
• Can vary depending on the temperature and age of
the cell. The voltage across the cell terminals varies in
time.
• Cell calcified, worn, or out of order.
• Check water temperature.
• Check the condition of the cell plates.
• Measure the salt concentration in the pool water using
a salt tester or a test strip, then add salt to the pool to
keep the level at 4000 ppm. If you do not know the salt
level or how to test it, contact your retailer.
• Is the salt level is correct?
Check Light Mode
• A Light Timer is set, but the light is set to ON or OFF
instead of AUTO
• Use the “LIGHT” button or RF remote control to set the
Light to AUTO mode
Check Timer
• The Pump is set to OFF in all timers
• Modify timers so that the Pump is on in at least 1 timer.
Display blank
• No Power to Controller
• Fuse blown
• Plug in controller and ensure mains power available
• Call a technician
Low/No chlorine production
• Cables not connected to cell
• Timer period too short
• Chlorine output level too low
• Filter needs backwashing
• Pool stabiliser too low
• Salt level too low
• Water Temperature below 15 deg
• Excessive Salt Level (Above 10,000 ppm)
• The e-Q has locked out on fail safe with very low
chlorine levels present (less than 100 mv ORP)
• Connect cables
• Increase timer period
• Increase chlorine output
• Backwash filter
• Get Stabiliser between 30 and 60 ppm
• Increase salt to 4000ppm
• Increase water temperature or salt level
• Chlorinator cuts out on overload, reduce salt level to
4000 ppm
• Test Chlorine levels and add chlorine to pool. Start pool
pump and allow one hour for sensor to read chlorine
levels
Pool water cloudy
• Chemical balance in incorrect
• Acid container empty
• ORP level set too low
• Pool water volume set too low in install menu
• Insufficient Water flow
• Insufficient water turnovers each day
• Test Water and adjust as needed pH 7.2 to 7.6, TA to 120
ppm and CH to 180ppm
• Replace Acid Container
• Set ORP to 700 mv
• Increase pool water volume
• Increase variable speed of pump
• Increase water turns in Install menu
pH too high
• Probe/sensor malfunction
• Clean and calibrate probe/sensor
Chlorine too high
• ORP level is set too high
• Total Alkalinity too low
• ORP sensor is not immersed in pool water
• Cyanuric Acid (Chlorine Stabiliser) is present in pool
• Reduce to between 600 and 650 mv ORP
• Test TA and adjust to 80 to 120 ppm
• Install sensor chamber so that it is always in pool water
• Lower ORP set point
Table 5. Troubleshooting
