19
VIRON™ QT 1000 robotic cleaner
owner’s Manual
18
VIRON™ QT 1000 robotic cleaner
owner’s Manual
7.6
General Troubleshooting
The following list provides some helpful hints for troubleshooting common challenges when using the cleaner.
Message
Possible Cause
Solution
Lights on control unit flash
after pressing Start/Stop
Floating cable not connected
Unplug and then reconnect the floating cable to
the control unit.
Cleaner not fully submerged.
Remove cleaner from pool and re-submerge. (see:
Install and Submerge the Cleaner
).
Poor connection or need to restart
cycle.
Unplug the control unit and reconnect to an
approved power outlet. Press "Start" to begin a
new cycle.
Propeller or wheels may be jammed and
not turning correctly.
Contact your local retailer to request a diagnostic
review. If the problem is not resolved, contact
AstralPool Consumer Care 1300 186 875.
The flashing lights appear on
the control unit during the
cleaning cycle.
Cleaner not fully submerged
Remove cleaner from pool and re-submerge. (see:
Install and Submerge the Cleaner
).
The cleaner does not stay on
the pool surface or is floating
excessively.
There is air trapped inside the cleaner
housing.
Remove cleaner from pool and re-submerge. (see:
Install and Submerge the Cleaner
).
The filter canister is full or dirty.
Dispose of debris and thoroughly clean the filter
canister with mild soap and a soft brush. Then,
re-submerge the cleaner (see:
Clean the Filter
Canister
).
The cleaner is not climbing
walls.
The filter canister is full or dirty.
Dispose of debris and thoroughly clean the filter
canister with mild soap and a soft brush. Then,
re-submerge the cleaner (see:
Clean the Filter
Canister
).
Tyre treads worn down
See:
Replacing Wear Parts
Confirm appropriate pool chemistry
Speak with your pool service professional.
Do not leave cleaner in the pool during any
chemical treatments.
The cleaner is not moving
Not connected to electricity.
The outlet the control unit is connected to, is not
supplying electrical power. Check that the outlet
to which the control unit is connected is receiving
electricity.
Cycle not started.
Press the Start button to initiate a cleaning cycle.
Reset needed
Disconnect the unit power and reconnect after 20
seconds. If the problem is not resolved, contact
your local retailer to request a diagnostic review or
contact AstralPool Consumer Care 1300 186 875.
The floating cable has
excessive tangling
Too much cable in the water.
Place only the required amount of cable into the
water to allow it to reach the farthest end of your
pool with remaining cable on the pool deck. (See:
Install and Submerge the Cleaner
)
Removal needed
Untangle the twisted cord and lay in sun to reduce
memory. (See:
Cord Tangling
).