Asus 90MB0V30-M0EAY0, Troubleshooting Manual

Page 1: ...nded to connect the speaker for testing When the speaker is properly installed please power on and follow the sound emitted by the buzzer For speaker s correct location please refer to the motherboard manual If the power light is ON but you can t see any video on the monitor connect an internal speaker to motherboard and you can troubleshoot with steps below Power Light is ON No beep from speaker ...

Page 2: ...power supply please ensure power supply can provide enough watt Please unplug and replug the video card If your issue still cannot be resolved please contact our ASUS Support team for further assistance Desktop PC Motherboard Optical mouse doesn t respond and cursor malfunctions Desktop PC Motherboard Optical mouse doesn t respond and cursor malfunctions Optical mouse doesn t work 1 Please try con...

Page 3: ...w asus com latest software update Close any open applications and save work files before proceeding Then launch AsusSetup exe to uninstall the existing version of Aura If the Windows User Account Control prompts you to grant permission to AsusSetup click Yes to continue ...

Page 4: ...The installer will ask you to confirm that you would like to remove Aura and its components Click OK to continue ...

Page 5: ... complete After you exit the installer you will be prompted to restart the computer Click OK to restart your computer immediately After the system reboots into the Windows double click on AsusSetup exe once again to launch the Aura installer ...

Page 6: ...If the Windows User Account Control prompts you to grant permission to AsusSetup click Yes to continue ...

Page 7: ...When the installation begins you will be asked to first select a destination folder for the installation Click Next to install Aura in the default destination folder ...

Page 8: ...ompted to restart your computer Click OK to restart your computer immediately or select No I will restart my computer later If you wish to save work files before restarting After your computer reboots you will be able to use Aura normally Use the Aura icon to launch the application ...

Page 9: ... LiveDash Close any open applications and save work files before proceeding Then launch AsusSetup exe to uninstall the existing version of LiveDash ...

Page 10: ...dows User Account Control prompts you to grant permission to AsusSetup click Yes to continue The installer will ask you to confirm whether you would like to remove LiveDash and its components Click OK to continue ...

Page 11: ...Click Finish when the uninstallation is complete LiveDash does not require a system reboot after the uninstallation Double click on AsusSetup exe once again to launch the LiveDash installer ...

Page 12: ...If Windows User Account Control prompts you to grant permission to AsusSetup click Yes to continue ...

Page 13: ...llation Click Next to install LiveDash in the default destination folder After the installation is complete you will be prompted to restart your computer Click Finish to restart your computer immediately or select No I will restart my computer later if you wish to save work files before restarting ...

Page 14: ... AI Suite Close any open applications and save work files before proceeding Then launch AsusSetup exe to update AI Suite to the latest version ...

Page 15: ...If Windows User Account Control prompts you to grant permission to AsusSetup click Yes to continue ...

Page 16: ...Click Install to begin updating AI Suite to the latest version The installer will confirm when AI Suite has been updated to the latest version Click OK to continue ...

Page 17: ...After the installation is complete you will be prompted to restart your computer Click Yes to restart your computer immediately or No if you wish to save work files before restarting ...

Page 18: ... Channel DDR4 2933 2666 2400 2 Memory must be 2933Mhz or 2666Mhz or 2400Mhz to detect and work properly 5 Check memory QVL for memory model If memory not in the QVL and not detect please try memory in the QVL list 6 Please clear CMOS first and check if memory is detected 7 If Clear CMOS doesn t work please try to update BIOS 1 After updating BIOS put one memory on A1 slot only and test if memory i...

Page 19: ...ownload speed drops fails to open the webpage images cannot display How to solve this error The low speed of wired network on PC may be caused by the reasons below 1 The operation system OS is intruded by some computer viruses try to scan with some antivirus software Notice If you are using ASUS DesktopPC you can try to restore the OS how to restore the system please refer to the following link Wi...

Page 20: ...ertisement malware please enter Control panel Program and function to remove and uninstall For Windows 10 please refer to How to uninstall program in Windows 10 for details Note Removing Microsoft service or the main driver in device could lead to abnormal behavior in device Please make sure the software you remove doesn t belong to either one of these How to identify the Advertisement software 1 ...

Page 21: ...If your microphone cannot receive the sound please connecting microphone to other desktops in order to exclude the possibility of malfunction If microphone is normal after confirmation please try below methods 1 Please ensure microphone is connected to desktop pink hole 2 Please ensure whether you ve correctly installed driver or update the latest driver 3 Enter Control Panel Ease of Access Speech...

Page 22: ...ome specific apps e g Skype RaidCall cannot receive the sound please adjust the microphone setting from menu of software setting Below we take Skype as example 1 Click Tools on toolbar Options Audio settings ...

Page 23: ... 2 If you connect and use more than one microphones ex Bluetooth headset please choose the one you want to use and test if it detects the sound ...

Page 24: ...C Motherboard Troubleshooting Noise from Microphone If noise comes out from your microphone please test by connecting it to other devices in order to exclude the possibility of malfunction If microphone is normal after confirmation please try below methods 1 Please check whether there is any interference near microphone e g mobile phone speaker echo 2 Check if there is any dirt dust stuck at micro...

Page 25: ...ight click at right bottom corner choose Recording devices Right click Properties for Microphone Click DC Offset Cancellation Erase and Noise Suppression at Tab Enhancements Adjust Microphone enhancement to the moderate value on Level Tab ...

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Page 27: ...ver comes attached with microphone please ensure whether you ve correctly installed or try to download the latest driver and install If above solution cannot solve your problems please contact ASUS Service centers ...