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DSL-N10  

 

 

 

 

 

 

 

 

 

 

 

Chapter 6: Troubleshooting

ASUS DDNS Service

DSL-N10 supports the ASUS DDNS service. When exchanging devices at the 

service center, if you have registered the ASUS DDNS service and want to keep 

the original domain name, data transfer is a must. Visit your local service center for 

more information.

Notes

:  

 

•  If there is no activity in the domain - such as reconfiguring the router or accessing the  

 

  registered domain name - within 90 days, the system automatically deletes the registered    

  information.  

 

•  If you encounter any problem or difficulty in using your device, contact the service center.

Frequently Asked Questions (FAQs)

1.  Will the registered information be lost or registered by others?

  If you have not updated the registered information in 90 days, the system 

automatically deletes the registered information and the domain name may be 

registered by others.

2.  I did not register the ASUS DDNS for the router I bought six months ago. 

Can I still register it?

  Yes, you can still register the ASUS DDNS service for your router. The DDNS 

service is embedded in your router, so you can register the ASUS DDNS 

service anytime. Before registering, click 

Query

 to check if the hostname has 

been registered or not. If not, the system registers the hostname automatically.

3.  I have registered a domain name before and it has been working well until 

my friends told me that they could not access my domain name.

  Check the following:
    1. The internet is working well.
    . The DNS server is working well.
    . The last time you updated the domain name.
  If there are still problems in accessing your domain name, contact the service 

center.

4.  Can I register two domain names to separately access my http and ftp 

servers?

  No, you cannot. You can only register one domain name for one router. Use 

port mapping to implement security in the network.

Summary of Contents for DSL-N10

Page 1: ...User Manual DSL N10 11N Wireless ADSL Modem Router DSL N10 11N Wireless ADSL Modem Router Power ADSL Internet Wireless 1 2 3 LAN 4 ...

Page 2: ...S NO RESPONSIBILITY OR LIABILITY FOR ANY ERRORS OR INACCURACIES THAT MAY APPEAR IN THIS MANUAL INCLUDING THE PRODUCTS AND SOFTWARE DESCRIBED IN IT Products and corporate names appearing in this manual may or may not be registered trademarks or copyrights of their respective companies and are used only for identification or explanation and to the owners benefit without intent to infringe Offer to P...

Page 3: ...r 12 Chapter 3 Configuring the network clients Accessing the wireless router 16 Setting an IP address for wired or wireless clients 16 Chapter 4 Configuring via the web GUI Configuring via the web GUI 20 Using the Network Map 21 Creating multiple SSID profiles 22 Managing bandwidth with EzQoS 23 Upgrading the firmware 24 Restoring Saving Uploading settings 25 Chapter 5 Installing the utilities Ins...

Page 4: ...Getting started This chapter provides instructions on setting up the Router and Access Point modes of the ASUS Wireless ADSL Router Chapter 3 Configuring the network clients This chapter provides instructions on setting up the clients in your network to work with your ASUS Wireless ADSL Router Chapter 6 Troubleshooting Troubleshooting 37 ASUS DDNS Service 40 Frequently Asked Questions FAQs 40 Appe...

Page 5: ...des you with a troubleshooting guide for solving common problems you may encounter when using the ASUS Wireless ADSL Router Appendices This chapter provides you with the regulatory Notices and Safety Statements Conventions used in this guide WARNING Information to prevent injury to yourself when trying to complete a task CAUTION Information to prevent damage to the components when trying to comple...

Page 6: ...ts Before installing the ASUS Wireless ADSL Router ensure that your system network meets the following requirements An Ethernet RJ 45 port 10Base T 100Base TX or at least one IEEE 802 11b g n device with wireless capability An installed TCP IP and Internet browser Before you proceed Take note of the following guidelines before installing the ASUS Wireless ADSL Router The length of the Ethernet cab...

Page 7: ... connection Off No wireless connection LAN1 LAN4 Solid light Has physical connection to an Ethernet network Flashing Transmitting or receiving data through Ethernet cable Off No power or no physical connection Keep the device away from transformers heavy duty motors fluorescent lights microwave ovens refrigerators and other industrial equipment to prevent signal loss Install the device in a centra...

Page 8: ...r to default settings Power Insert the AC adapter into this port to connect your router to a power source On Off Press this button to turn the power on off LAN1 LAN4 Connect RJ 45 Ethernet cables to these ports to establish LAN connection WPS Press this button to launch WPS function Wireless On Off Press this button to enable or disable wireless function ADSL Connect to a splitter or to a telephon...

Page 9: ...se the mounting hooks to mount your router on concrete or wooden surfaces using two round head screws 2 Air vents These vents provide ventilation to your router Note For details on mounting your router on a wall or ceiling refer to the section Mounting options on the next page of this user manual ...

Page 10: ...be converted for mounting to a wall or ceiling To mount the ASUS Wireless ADSL Router 1 Look on the underside for the two mounting hooks 2 Mark two upper holes in a flat surface 3 Tighten two screws until only 1 4 is showing 4 Latch the hooks of the ASUS Wireless ADSL Router onto the screws Note Re adjust the screws if you cannot latch the ASUS Wireless ADSL Router onto the screws or if it is too ...

Page 11: ...r 4 Configuring via the web GUI Using the Quick Internet Setup QIS The Quick Internet Setup QIS function which is integrated in the wireless ADSL router s web GUI detects the Internet connection type VPI VCI value ADSL connection type and Encapsulation mode automatically and guides you in setting up your network quickly The QIS web page appears automatically after you connected all your devices an...

Page 12: ... initial configuration to avoid possible setup problems due to wireless uncertainty To set up the wireless ADSL router 1 Connect your devices To set up via wired connection a Insert the splitter s line connector to the phone outlet and connect your phone into the phone port A b Connect your wireless router s ADSL port to the splitter s DSL port B c Using the bundled RJ 45 LAN cable connect your co...

Page 13: ...router s ADSL port to the splitter s DSL port B c Turn on your computer and double click the wireless network icon on the Windows task bar to view available networks Select your wireless router By default there is no security key for the wireless router Click Connect and the connection is completed within seconds A B 2 Before starting ADSL setting procedure ensure that the ADSL indicator on DSL N1...

Page 14: ...net Service Provider ISP 3 Launch your web browser The QIS web page appears automatically and starts detecting your connection type VPI VCI value and encapsulation mode Note If the QIS web page does not appear after you launched your web browser disable the proxy settings on your web browser 4 Key in the user name and password Click Apply If the QIS cannot detect your Internet connection type clic...

Page 15: ... Simply Wireless Security Setting to configure the basic security settings including the SSID authentication and encryption methods for the wireless router Click Advanced Setting page to manually configure advanced settings for the wireless router Click Add to Favorites to add this URL to your Favorites list for quick access to the web GUI ...

Page 16: ...ou may want to manually assign static IP addresses on some of the clients or computers in your network rather than automatically getting IP addresses from your wireless router Follow the instructions below that correspond to the operating system installed on your client or computer Note In the Router mode if you want to manually assign an IP address to your client we recommend that you use the fol...

Page 17: ...ect Obtain an IP address automatically if you want the IP settings to be assigned automatically Otherwise select Use the following IP address and key in IP address Subnet mask and Default gateway 4 Select Obtain DNS server address automatically if you want the DNS server settings to be assigned automatically Otherwise select Use the following DNS server addresses and key in the Preferred and Alter...

Page 18: ...ain an IP address automatically if you want the IP settings to be assigned automatically Otherwise select Use the following IP address and key in IP address Subnet mask and Default gateway 4 Select Obtain DNS server address automatically if you want the DNS server settings to be assigned automatically Otherwise select Use the following DNS server addresses and key in the Preferred and Alternate DN...

Page 19: ...roperties 3 Select Obtain an IP address automatically if you want the IP settings to be assigned automatically Otherwise select Use the following IP address and key in IP address and Subnet mask 4 Select Obtain DNS server address automatically if you want the DNS server settings to be assigned automatically Otherwise select Use the following DNS server addresses and key in the Preferred and Altern...

Page 20: ...e web GUI allows you to configure these features Network Map Quick Internet Setup EZQoS Bandwidth Management and other Advanced Setting To access the web GUI 1 Launch a web browser then key in the router s IP address 192 168 1 1 The login page of the router s web GUI appears 2 On the login page key in the default user name admin and password admin ...

Page 21: ...ettings click any of these icons displayed on the main page Icon Description Internet status Click this icon to display information on the Internet connection status WAN IP address DNS connection type and gateway address From the Internet status screen use the Quick Internet Setup QIS feature to quickly set up your WAN System status Click this icon to display information on the SSID authentication...

Page 22: ...eb GUI Creating multiple SSID profiles The wireless router allows you to create multiple SSID profiles that meet various working scenarios To create an SSID profile 1 Under System status click Add 2 Configure the profile settings then click Add ...

Page 23: ...lick each of these four applications to set the bandwidth priority Icon Description Gaming Blaster The router handles gaming traffic at first priority Internet Application The router handles the e mail web browsing and other Internet applications traffic at first priority FTP The router handles at first priority the traffic of downloading uploading data to from the FTP server Voip Video Streaming ...

Page 24: ...e left side of your screen 2 Under the Administration menu click Firmware Upgrade 3 In the New Firmware File field click Browse to locate the new firmware on your computer 4 Click Upload The uploading process takes about three minutes Note If the upgrade process fails use the Firmware Restoration utility to restore the system For details on this utility refer to the section Firmware Restoration in...

Page 25: ...restore to the default factory settings click Restore and click OK in the confirmation message To save the current system settings click Save and click Save in the file download window to save the system file in your preferred path To restore previous system settings click Browse to locate the system file that you want to restore then click Upload For more information about Advanced Setting click ...

Page 26: ...es The support CD contains the utilities for configuring the ASUS Wireless ADSL Router To install the ASUS WLAN Utilities in Microsoft Windows insert the support CD in the CD drive If Autorun is disabled run setup exe from the root directory of the support CD To install the utilities 1 Click Install Utilities ...

Page 27: ...the utilities DSL N10 3 Click Next to accept the default destination folder or click Browse to specify another path 4 Click Next to accept the default program folder or enter another name 5 Click Finish when setup is completed ...

Page 28: ...ables you to configure the device To launch the Device Discovery utility From your computer s desktop click Start All Programs ASUS Utility DSL N10 Wireless ADSL Router Device Discovery Click Configure to access the web GUI and configure the wireless router Click Search to search for ASUS wireless routers within range Click Exit to exit the application ...

Page 29: ...iguring via the web GUI for more details To launch the rescue mode and use the Firmware Restoration utility 1 Unplug the wireless router from the power source 2 Hold the Restore button at the rear panel and simultaneously re plug the wireless router into the power source Release the Restore button when the Power LED at the front panel flashes slowly which indicates that the wireless router is in t...

Page 30: ...er v 2 0 0 0 or later Windows XP SP2 SP3 Windows 2003 32 bit SP2 SP3 ASUS Intel wireless LAN card not support WL 167g and WL 160W ASUS WL 167g v2 driver v 1 2 2 0 or later ASUS WL 160N WL 130N driver v 1 0 4 0 or later Windows XP 2003 64 bit Windows XP 32 bit SP1 XP 32 bit Windows 2003 32 bit SP1 2003 32 bit Windows 2000 SP4 ASUS wireless LAN card with ASUS WLAN Utility ASUS WL 167g v2 driver v 1 ...

Page 31: ...eless client card with WPS function WPS button 3 On the ADSL Setting Wizard click Next to continue Notes When running WPS the Internet connection pauses briefly then reestablishes the connection If the WPS button is pushed without running the ADSL Setting Wizard the Power LED indicator flashes and Internet connection pauses briefly and then reestablishes the connection ...

Page 32: ... SSID service set identifier When done click Next 5 Create and key in a passphrase consisting of 8 63 characters or use the automatically generated passphrase then click Next A passphrase is a sentence phrase or sequence of alpha numeric characters used to generate a security key ...

Page 33: ...dd other devices to the network Click Next to connect to the Internet 7 You have connected to the wireless router If you want to configure the Internet WAN settings click Quick Internet Setup Note For more details on adding devices to the network using a USB flash drive refer to the section Adding network devices using a USB flash drive on the next page ...

Page 34: ...lling the utilities 8 For Internet WAN settings refer to section Using the Quick Internet Setup QIS in Chapter 2 of this manual If you are a Russian user follow the onscreen instructions to finish the ADSL Internet WAN settings ...

Page 35: ...ting Wizard you can add devices to your network using a USB flash drive To add network devices using a USB flash drive 1 In the ADSL Setting Wizard click Save settings to a USB flash drive 2 Insert a USB flash drive into your computer s USB port then select the drive from the dropdown list When done click Next ...

Page 36: ...om your computer then insert it to the other computer that you want to add to your wireless network 4 Locate SetupWireless exe from the USB drive and double click to run it Click Yes to add the computer to the wireless network 5 Click OK to exit the Wireless Network Setup Wizard ...

Page 37: ...der Temporary Internet files click Delete Cookies and Delete Files 3 Disable the proxy settings of the web browser The client cannot establish a wireless connection with the router Out of Range Put the router closer to the wireless client Try to change the channel settings Authentication Use wired connection to connect to the router Check the wireless security settings Press the Restore button at ...

Page 38: ...s router Check if the WAN LED on the wireless router is ON If the LED is not ON change the cable and try again Check if the wireless indicator on the front panel is off Press the Wireless On Off button at the rear panel If the ADSL indicator light blinks continuously or stays off Internet access is not possible the Router is unable to establish a connection with the ADSL network Ensure that all yo...

Page 39: ...of this user manual The following are the factory default settings User Name admin Password admin Enable DHCP Yes if WAN cable is plugged in IP address 192 168 1 1 Domain Name Blank Subnet Mask 255 255 255 0 DNS Server 1 192 168 1 1 DNS Server 2 Blank SSID ASUS I cannot use 192 168 1 1 to enter the web GUI Check the router s operation mode In the Router mode the default IP address is 192 168 1 1 I...

Page 40: ...rmation and the domain name may be registered by others 2 I did not register the ASUS DDNS for the router I bought six months ago Can I still register it Yes you can still register the ASUS DDNS service for your router The DDNS service is embedded in your router so you can register the ASUS DDNS service anytime Before registering click Query to check if the hostname has been registered or not If n...

Page 41: ... time between the ISP DNS server and ASUS DDNS results in different WAN IPs in MS DOS and in the router configuration page Different ISPs may have different interval time for IP updating 6 Is the ASUS DDNS service free or is it just a trial version The ASUS DDNS service is a free and embedded service in some ASUS routers Check your ASUS router if it supports the ASUS DDNS service ...

Page 42: ...cause radio interference in which case the user may be required to take adequate measures Operation Channels Ch1 11 for N America Ch1 14 Japan Ch1 13 Europe ETSI GNU General Public License Licensing information This product includes copyrighted third party software licensed under the terms of the GNU General Public License Please see The GNU General Public License for the exact terms and condition...

Page 43: ... it For example if you distribute copies of such a program whether gratis or for a fee you must give the recipients all the rights that you have You must make sure that they too receive or can get the source code And you must show them these terms so they know their rights We protect your rights with two steps 1 copyright the software and 2 offer you this license which gives you legal permission t...

Page 44: ... and copy and distribute such modifications or work under the terms of Section 1 above provided that you also meet all of these conditions a You must cause the modified files to carry prominent notices stating that you changed the files and the date of any change b You must cause any work that you distribute or publish that in whole or in part contains or is derived from the Program or any part th...

Page 45: ...ode This alternative is allowed only for noncommercial distribution and only if you received the program in object code or executable form with such an offer in accord with Subsection b above The source code for a work means the preferred form of the work for making modifications to it For an executable work complete source code means all the source code for all modules it contains plus any associ...

Page 46: ...at all For example if a patent license would not permit royalty free redistribution of the Program by all those who receive copies directly or indirectly through you then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Program If any portion of this section is held invalid or unenforceable under any particular circumstance the balance o...

Page 47: ...the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally NO WARRANTY 11 BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE THERE IS NO WARRANTY FOR THE PROGRAM TO THE EXTENT PERMITTED BY APPLICABLE LAW EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND OR OTHER PARTIES PROVIDE THE PROGRAM AS IS WITHOUT WARRANTY OF ANY KIND EITH...

Page 48: ...lished the chemical substances in our products at ASUS REACH website at http scr asus com english index aspx Safety Warning SAFE TEMP This wireless router should be only used in environments with ambient temperatures between 5ºC 41ºF and 40ºC 104ºF DO NOT expose to or use near liquids rain or moisture DO NOT use the modem during electrical storms ...

Page 49: ...A 94539 USA Telephone 15107393777 Fax 15106084555 Website usa asus com Online support support asus com ASUS COMPUTER GmbH Germany and Austria Address Harkort Str 21 23 D 40880 Ratingen Germany Telephone 491805010923 Fax 492102959911 Website www asus de Online contact www asus de sales Technical Support Telephone Component Networking 491805010923 Telephone System Notebook Eee LCD 491805010920 Fax 4...

Page 50: ...anese 9 00 18 00 Mon to Fri 9 00 17 00 Sat to Sun Malaysia 603 2148 0827 Check Repair Detail Status Only 603 6279 5077 Bahasa Melayu English 10 00 19 00 Mon to Fri Netherlands Luxembourg 0031 591 570290 Dutch English 9 00 17 00 Mon to Fri New Zealand 0800 278 788 0800 278 778 English 9 00 17 00 Mon to Fri Norway 0047 2316 2682 Norwegian English 9 00 17 00 Mon to Fri Philippine 632 636 8504 1800144...

Page 51: ... to Fri 0041 848111012 Italian 9 00 17 00 Mon to Fri Taiwan 0800 093 456 02 81439000 Traditional Chi nese 9 00 12 00 13 30 18 00 Mon to Fri Thailand 662 679 8367 70 001 800 852 5201 Thai English 9 00 18 00 Mon to Fri Turkey 90 216 524 3000 Turkish 09 00 18 00 Mon to Fri United Kingdom 0044 870 1208340 0035 31890719918 English 9 00 17 00 Mon to Fri Networks Global Hotline Information ...

Page 52: ...ter GmbH Address HARKORT STR 21 23 40880 RATINGEN GERMANY Authorised distributors in Turkey BOGAZICI BIL GISAYAR SAN VE TIC A S Tel 90 212 3311000 Address AYAZAGA MAH KEMERBURGAZ CAD NO 10 AYAZAGA ISTANBUL CIZGI Elektronik San Tic Ltd Sti Tel 90 212 3567070 Address CEMAL SURURI CD HALIM MERIC IS MERKEZI No 15 C D 5 6 34394 MECIDIYEKOY ISTANBUL EEE Yönetmeliğine Uygundur ...

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