This ASUS manufacturer warranty (hereafter referred to as the “Warranty”) is granted by ASUSTeK
Computer Inc. (hereafter referred to as “ASUS”) to the purchaser (hereafter referred to as “You”) of the
Zenbo charging station product (hereafter referred to as the “Product”). This Warranty is being
delivered
with the Product, subject to the following terms and conditions. ASUS accredited Service Agents and
Repair Centers will provide the services covered under this Warranty.
Warranty period of the Product
This warranty applies for the period defined on the gift box of the Product (“Warranty Period”) from the
date the Product was first purchased by an end-customer (“Date of Purchase”). If proof of purchase
cannot be provided, the manufacture date as recorded by ASUS will be deemed to be the start of the
Warranty Period.
Statutory Rights
This warranty is given independently of any statutory rights that may apply in the country of purchase
and
does not affect or limit such statutory rights in any manner whatsoever.
1. General
ASUS warrants the Product to be free from defects in workmanship and materials for the Warranty
Period. The Warranty does not cover bundled accessories, which were delivered together with the
Product such as: power adapter, cables, etc. If the Product fails during normal and proper use within
the Warranty Period, ASUS, at its discretion, will update/upgrade the firmware of the Product, or swap
the whole Product. This Warranty applies only if the Product was newly manufactured on the Date of
Purchase and not sold as used, refurbished or manufacturing seconds. Please keep the original purchase
invoice and this warranty card for future service request. This Warranty does not include failure caused
by
improper installation, operation, cleaning or maintenance, accident, damage, misuse, abuse, non-ASUS
modifications to the product, any third party software programs, normal wear and tear or any other
event,
act, default or omission outside ASUS’ control. For further details, see section 4 of this Warranty Card.
If the Product is swapped by ASUS and is under the Warranty Period, You hereby agree to transfer the
ownership of defective products and such products shall automatically become the property of ASUS.
2. Customer responsibility
When using the Product
•
Read the user manual first and use the Product only according to the user manual.
•
Please check the manual and the ASUS support website for troubleshooting solutions, before
contacting the customer service.
When contacting ASUS Customer Service
•
Before contacting ASUS technical support, ensure that you have the Product in front of You and that
it is turned on, if feasible. Please also be ready to provide the Product’s serial number, the model
name and proof of purchase.
•
You will be requested by ASUS to perform some of the Product’s troubleshooting tasks or actions,
which may include the following:
-
Restoring the Product’s operating system, factory-installed drivers, and applications to the
factory default settings.
-
Installing updates/upgrades of the firmware or service packs.
-
Running diagnostic tools and programs on the Product.
-
Allowing the ASUS technical support agent to access the Product with remote diagnostic
tools (when available).
-
Performing other reasonable activities requested by ASUS which will assist in identifying or
resolving the problems.
-
Describe the problem clearly and completely on the RMA request form.
•
Enclose a copy of this completed warranty card and a copy of your sales invoice/receipt detailing the
purchase of Your Product. (Please note: ASUS reserves the right to request the original documents.)
If you do not provide the requested documents for warranty validation, then the manufacture date
of the Product as recorded by ASUS will be deemed to be the start of the Warranty Period.
3. Warranty Service
If the problem is not solved remotely, You will have to return the Product to an ASUS Repair Center (this
process is called “RMA”). ASUS will issue an RMA number for Your Product. Please record Your RMA
Number for tracking purposes. This service only applies to the certain countries which can be inquired
by ASUS Customer Service via ASUS Global Hotline.
Warranty Information
