6
TROUBLESHOOTING
If your DVD player does not seem to be functioning properly, check the items below before you contact customer service.
Symptom
Check
Power does not turn on or
suddenly turns off.
Make sure the adapter is securely plugged in.
Turn the power off and then back on.
Battery pack is in place but the
power does not turn on or
suddenly turns off
Check that the battery pack is charged. If not, recharge it.
Remote control won't work
Check that the battery is inserted in the "+" and "-" direction properly.
The battery may be flat. Replace it with a new one.
Check that the signal transmission is directed at the remote control sensor on the
DVD player.
Remove the obstacle between the remote controller and remote control sensor.
No picture or sound
Check that the RCA cables are securely connected.
Check that the disc is a DVD, DVD-RW or AUDIO CD.
Do not use a disc that has scratches or dirt.
Check that the label-side of the disc is facing up.
The pick-up lens of the DVD player may be dirty. Contact the service center for lens
cleaning.
Check that the TV channel is set to VIDEO or AV if viewing with a TV.
No picture
Check that the LCD display is turned on.
No sound
Check that the display panel is open. If it is closed, audio will not be output to the
speakers.
Check the volume setting. If set to zero, turn up volume level.
Check that the headphones are plugged into the PHONES socket. Speakers cannot
be used with the headphones.
No picture and sound
Check that the battery is properly installed and the Adapter is properly connected.
Distorted video or sound
Use a disc without scratches or dents.
