Please use the Customer Test diskette that was provided with the system to
fully diagnose any problems. See the following sections for more
information.
For additional information, refer to the following manuals:
•
AT(5YT WGS
Chapters 5-7.
•
AT&T WGS
Chapter 5.
Service Manual (for the appropriate processor), especially
User’s Guide (for the appropriate processor), especially
Hard Disk Failure
If the hard disk fails, do the following:
1
Check all connections.
2
Reboot the system.
3
If the hard disk still fails, replace the disk controller (if separate from
motherboard).
4
If the hard disk still fails, replace the hard disk.
5
If you replaced the hard disk, it will be necessary to reload all operating
system and application software. Refer to Chapter 3, Softwure Installation,
for information on reinstalling the software. If the system has been in
use, it will also be necessary to recover the system data files from disk or
tape. Refer to Chapter 6, Recovery from System Failure, for information
on recovering system data files.
Motherboard Failure
If the motherboard fails, do the following:
1
Insert the Customer Test disk in the floppy disk drive.
2
Run tests for each item whose status is “FAIL.” See the section, General
Diagnostics, in this chapter for more information. If necessary, refer to
the Problem Solving chapter in the AT&T WGS User’s Guide for the
appropriate processor.
Configuration Testing and Troubleshooting 4-3
Summary of Contents for 6386 WGS
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