AT&T administration and Installation And Maintenance Manual Download

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Section 4: Troubleshooting

Basic Troubleshooting Procedures

4-1

Troubleshootig Checklist

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Merlin II System Planning Forms

4-4

General Operating Conditions

4-5

0n-Line Module Swap

4-7

Tie Line Troubleshooting

4-11

Testing Tie Lines

4-11

Procedures for Specific Symptoms

Locating the Symptom

Difficult to Place CaIls
Caller Can’t Hear Person Answering

Person Called Can’t Hear Caller
Calls on Hold Are Disconnected
Calls Are Cut Offer Dropped
Phone Doesn’t Ring
Phone Constantly Rings
Lights, Speaker, Ringing Problems
No Lights or Dial Tone
Line Button Light Shows False Status
BIS-34 Lights Don’t Go Off
HFAI-10 Lights Don’t Turn On
Programmed Feature Doesn’t Work

Module Doesn’t Work
Changed Intercom Numbers or Features
Recall Button Doesn’t Work
Recall Disconnects Line When Behind Switch

System Loses Its Memory Due to a Power Failure

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Summary of Contents for administration and

Page 1: ...AT T 518 600 016 MERLIN II COMMUNICATIONS SYSTEM Installation Administration and Maintenance Manual ...

Page 2: ...rinted in USA NOTICE The information in this document is subject to change without notice AT T assumes no responsibility for any errors that may appear in this document MERLIN is a registered trademark of AT T HOLADAY is a trademark of Holaday Industries ...

Page 3: ... Components 1 18 Control Unit Components 1 18 Module Controls and Indicators 1 23 Voice Terminals 1 25 Basic Operation of Voice Terminals 1 29 System Accessories 1 31 Theory of Operation 1 36 System Architecture 1 36 Analog to Digital Signal Processing 1 40 Digital Switching 1 42 System Capacity 1 44 E M Signaling 1 45 System Connectivity 1 52 Simultaneous Voice Data 1 52 Local Host Computer Acces...

Page 4: ...tion on data communications options with the MERLIN II system refer to the MERLIN II Communications System Data Communications Guide for the release The information in this manual is divided into five sections as described below This section provides a general overview of the system and its components This section describes how to wire and install a MERLIN II system This section tells you how to c...

Page 5: ...y It can support various terminal types analog voice terminals digital voice terminals and digital data terminals It also supports the new 7102A single he voice terminal Touch Tone 2500 telephones and rotary 500 telephones Data and voice options are implemented by selecting the appropriate station module There are three types of station modules analog modules for analog voice terminals basic telep...

Page 6: ...g port Central office line 7406D Digital Voice 7406D with Data Stand Digital Voice Data Analog voice and data Accessories auxlliary equipment Basic voice and data Display Console Basic Telephone and Modem Interface 2 34 Button Voice Terminal Music Coupler 22 Button Voice Terminal Single Multizone Paging Modem Terminal or PC Digital voice and data 2500 Type telephone 500 Type telephone 10 Button Vo...

Page 7: ...he Simultaneous Voice and Data feature Sixty four digital stations with the Simultaneous Voice and Data feature Eleven line pools Seventy one off premises devices or Basic Telephone and Modem Interfaces A system can be configured for pooled square or behind switch operation The MERLIN II system default configuration is pooled with button access In a square system each outside line has a dedicated ...

Page 8: ... voice terminal Access to outside line pools can also be had through Automatic Route Selection ARS In a behind switch system the MERLIN II system operates behind a larger system such as a System 25 75 or 85 PBX In this configuration most features of both systems are available to the MERLIN II system user Refer to Figure 1 2 for an example of a MERLIN II system operating behind a digital PBX System...

Page 9: ...ers DIW cable Power Supply PFT 0 4 0 3 0 2 01 PFT 0 8 0 7 0 6 0 5 PFT 1 2 1 1 1 0 0 9 PFT 1 6 1 5 1 4 1 3 PFT 20 19 18 17 0 8 0 7 0 6 0 5 0 4 03 02 0 1 1 6 1 5 1 4 1 3 1 2 1 1 1 0 0 9 2 4 23 22 2 1 20 19 1 8 1 7 3 2 3 1 3 0 2 9 2 8 2 7 2 6 2 5 4 0 39 38 37 36 35 34 33 MERLIN II System D8W cords To voice terminals and adjunct equipment contol unit FIGURE 1 2 A MERLIN II system behind switch operati...

Page 10: ...ed in the list wiIl be denied Extended Station Status Extended Station Status ES Status indicates the operating status of other stations to the administrator When ES Status is administered for Hotel Motel mode the attendant can put voice terminals into different categories to indicate whether the room is occupied With Release 3 if the voice terminal is off hook the attendant can t change its statu...

Page 11: ...cted to the MERLIN II Attendant if the receptionist Station 10 does not answer within a predetermined number of rings Each of these functions includes night service call handling in which the MERLIN II Attendant maybe used for call coverage only after normal business hours On Line Module Swap The On Line Module Swap feature allows you to replace a module in the control unit without powering the sy...

Page 12: ...o store frequently used numbers as three digit codes For Release 3 the feature has been enhanced to accommodate 130 speed dial numbers Tie Lines The MERLIN II system interfaces to a tie line with E M signaling through a Tie Line Module This feature permits the interconnection of a MERLIN II system to another MERLIN II system or to other switches such as a System 25 75 or 85 PBX See E M Signaling o...

Page 13: ...xtension valid Yes Route or extension answers Yes No Second route or extension answers Yes No call transferred connection announcement played MERLIN II Attendant disconnects MERLIN II Attendant plays Transfer Fail announcement No Does caller select another route or extension Yes Repeat process FIGURE 1 3 MERLIN II Attendant operation 1 10 System Overview ...

Page 14: ... x x Auto Intercom x x x Automatic Line Selection ALS x x x Automatic Route Selection ARS x x x Basic Telephones x x x Behind Switch Operation x x Bridging on Shared Lines x 3 x 3 x Call Coverage x x x 1 The feature name is Account Number Entry for Feautre Module 1 2 The feature name is Executive Barge In for Release 3 and can be used from any voice terminal 3 The feature name is Bridging for Feat...

Page 15: ... SMDR x x x Call Restriction x x x Camp On x x Centralized Programming x x x Conference x x x Coverage Inhibit x x x Dialing Timeout Internal for Rotary Lines x x x Direct Inward System Access DISA x x Disallowed List x Display x x x Do Not Disturb x x x Drop x x x 4 This feature in Feature Module 2 and Release 3 is the same as Line Pickup in Feature Module 1 1 12 System Overview ...

Page 16: ...terval x x x Intercom x x x Intercom Dial Tone x x Labels for Lines and Stations x 8 x Last Number Redial x x x 5 For Feature Module 2 the feature name is Attendant Barge In and it operates only from an attendant station 6 For Release 3 the feature name is Call Forwarding and Follow Me 7 The information for this feature is found in Section 2 System Components of the System Manual for Release 3 8 F...

Page 17: ...ure name is Line Pools for Feature Module 1 10 The feature name is Square Line Configuration for Feature Module 1 11 This feature is called Call Pickup for Feature Module 2 and Release 3 12 The feature name is System Type for Feature Module 2 and Release 3 13 This is not technically a feature of MERLIN II System with Release 3 since menu driven is the only administration method for that release Se...

Page 18: ...old with Call Announcement x x x Outside Auto Dial x x x Page All x PBX Centrex or Custom Calling Features x x Personal Speed Dial x x x Personalized Ringing x x x Posted Message x Privacy x x x Reed x x x Recall Timer Interval x x x Reminder Service x x 15 The information for this feature is found in Section 2 System Components of the System Manual for Release 3 System Overview 1 15 ...

Page 19: ...aling Sequences x x x Stopwatch x x x System Renumbering x x x System Size x 1 7 x x System Speed Dial x x x System Type x 1 8 x x Test x x x 1 9 16 The feature name is Ringing Line Preference for Feature Module 1 17 The feature name is System Size Setting for Feature Module 1 18 This feature name is Line Represention Setting for Feature Module 1 19 The information for this feature is found in Sec...

Page 20: ... x Voice Announcement to Busy Telephone x 2 3 x 2 3 x 20 The information for this feature is found in Section 2 System Components of the System Manual for Release 3 21 The feature name is Touch Tone or Rotary Setting for Feature Module 1 22 The feature name is Voice Terminal Type Setting for Feature Module 1 and Voice Terminal Type for Feature Module 2 23 The feature name is Voice Announcement to ...

Page 21: ...ystem telephones and other devices mounted on a carrier is called the control unit Figure 1 4 The individual components are as follows Basic carrier The basic carrier is the main housing for the control unit Every MERLIN II system must have at least one basic carrier which houses the Power Supply Module Processor Module and up to five line and or station modules Expansion carrier The expansion car...

Page 22: ... measure of power used to determine the electrical load of the MERLIN II system if the system s power requirements exceed 45 unit loads an Auxiliary Power Unit must be used This device supplies an additional 20 unit loads to the system For more information on unit loads and the Auxiliary Power Unit refer to Determining Unit Load Requirements on page 2 57 If the system uses Basic Telephone 012 Modu...

Page 23: ...sor module FM1 and 2 with feature module Line module with DTMF 400 Line module 800 Tie line module 400EM Line station module 408 Digital station module 008D Station module 000 Basic telephone module 012 FIGURE 1 4 Control unit components continued 1 20 System Hardware ...

Page 24: ...and slots 6 through 11 in the expansion carrier There is no required slot assignment for line and or station modules except that the module in slot 1 of the basic carrier must be a 408 or 008 module Either of these modules provides the user with an analog station port port 01 to administer the system Analog line and station modules 4 Line 8 Analog 408 Module The 408 module is required for a MERLIN...

Page 25: ...ms The MERLIN II system Tie Line Module may be connected to another system locally or many miles away Tie lines are provided by the telephone company Digital 008D ModuIe The 8 station digital module interfaces digital voice and data equipment to the system Simultaneous Voice and Data is available on every port Basic Telephone 012 Module The Basic Telephone Module permits Touch Tone or rotary telep...

Page 26: ...E CONTROLS The from panel controls indicators and special AND INDICATORS connectors excluding line and station jacks on control unit modules are described below Refer to Figure 1 5 to locate these items Power Supply Module The controls and indicators for this module are the following Power indicator Its light goes on when power is supplied to the module Auxiliary power input jack This jack provide...

Page 27: ...ie line module 517A14 Processor module 517A7 for Feature Moduies 1 and 2 FIGURE 1 5 Module controls and indicators continued On off switch This switch applies or removes power to the earner Power connector This is a male connector for the ac power cord Ground lug This connects the control unit chassis to an approved ground for the building 1 24 System Hardware ...

Page 28: ...mat for tie line ports 3 and 4 DIP switch S1 This switch controls the signaling format for tie line ports 1 and 2 Ports 4 through 1 These ports are jacks for tie lines Voice terminals are the user s link to the MERLIN II system They are designed to allow easy access to system features and have various buttons and indicators to facilitate operation The buttons on a voice terminal can function as li...

Page 29: ...ete the path for outgoing incoming and intercom calls Control pair The control unit receives information on voice terminal status and user input on this pair of wires It also uses this path to send ringing and lighting instructions to the voice terminal Power pair This pair provides power to the voice terminal Voice 2 pair The control unit uses this pair of wires for the secondary audio path to an...

Page 30: ...4D BIS 34 BIS 34 with Display Display Console used to administer a system with Release 3 NOTE The new 7102A single line voice terminal not illustrated has been certified for the MERLIN II system It is the same as a basic telephone and must be connected to a 012 module Digital voice terminals 7406D 7406D with Display 7406D with Data Stand 7406D with Display and Data Stand System Hardware 1 27 ...

Page 31: ...10 Button 10 Button HFAI BIS 10 BIS 22D with display 34 button BIS 34 BIS 34D with display Display console FIGURE 1 6 A selection of analog voice terminals 1 28 System Hardware ...

Page 32: ...ifferent functions The following paragraph describe the basic operations of voice terminals Administration Two voice terminals the Display Console and the BIS 34D can be used to administer systems with Feature Module 1 and Feature Module 2 The Display Console however is the only voice terminal that can administer new MERLIN II Release 3 features The voice terminal used for administration must be c...

Page 33: ...m interfaces with auxiliary equipment such as a power amplifier and loudspeaker for single or multiple zone external paging Programming In programming mode instructions keyed into a voice terminal are stored in the control unit s memory the voice terminal itself has no memory When a particular feature is requested by a voice terminal the control unit examines its memory to determine the features f...

Page 34: ...st be added to the control unit if the total number of voice terminals and voice terminal accessories including Hands Free Units and Headset Adapters is greater than the control unit s power capacity The control unit supports up to 45 unit loads and each Auxiliary Power Unit adds 20 unit loads to the system Basic Telephone and Modem Interface The BTMI connects telephones and data communications de...

Page 35: ...mises Telephone Interface OPTI Hands Free Unit HFU Indoor bell Extra alert strobe In Range Out of Building Protectors IROB Headset with Headset Adapter Alerter accessories Indoor horn Indoor outdoor alerter FIGURE 1 8 A selection of MERLIN II system accessories 1 32 System Hardware ...

Page 36: ...e at a remote location On premises Basic Touch Tone telephones can be connected to the system with a Basic Telephone and Modem Interface 2 or a Basic Telephone Module Frequency Generator If your basic carrier or expansion carrier has a Basic Telephone 012 Module you must connect a Frequency Generator to the Power Supply Module located in the first slot of each carrier containing Basic Telephone Mo...

Page 37: ...ge Out of Building IROB Analog Voice Terminal Protectors A voice terminal can be placed in another location outside of the main building but within 1000 feet of the MERLIN H system control unit IROB protectors protect the control unit and voice terminal from exposure to lightning contact with power lines and power currents induced by nearby power lines Loudspeaker Paging System An optional loudspe...

Page 38: ...e features of the on premises communication system The OPTI is used with MERLIN II Feature Module 1 It can also be used with Feature Module 2 and Release 3 but only for two digit intercom numbers Power Failure Telephone A power failure telephone allows calls to be made and received in case of a power failure A Basic Touch Tone or rotary telephone when connected to a Power Failure Telephone jack on...

Page 39: ...ements The various modules are electrically connected to a backplane assembly that provides common circuitry for the I O bus Time Division Multiplex TDM bus and power distribution Refer to Figure 1 9 for a fictional block diagram of MERLIN II system architecture System architecture is made up of the following items a Processor Module interconnected to intelligent port modules by an I O bus a commu...

Page 40: ...FIGURE 1 9 System architecture Theory of Operation 1 37 ...

Page 41: ...roprocessor The microprocessor provides instructions to the port processors and Digital Switch Elements DSEs through the 8 bit data bus Time Division Multiplex Bus The Time Division Multiplex bus TDM is a major part of the control unit It connects the DSEs to allow voice and data to flow in and out of the MERLIN II system The TDM bus is parallel 8 bits wide and runs at 2 048 MHz Each TDM cycle has...

Page 42: ...ain processor through the 1 0 bus directs the DSE to place or remove samples from the TDM bus in specific time slots 008D Module The 008D Digital Module provides a digital interface to the system for PCs and other data devices This module does not require codecs because no analog to digital conversion is required Data flow through the module is controlled by the port processor which receives its i...

Page 43: ...ance advantages such as speed and a nonblocking architecture If an analog signal is sampled in increments equivalent to twice the frequency of that signal then the sample can faithfully reproduce the signal at a digital level The first step in analog to digital conversion is to sample the pulse amplitude of the analog signal Then the sample is converted into a series of amplitude steps This techni...

Page 44: ...to the rounding off of PAM samples into discrete PCM values This distortion can be minimized by increasing the number of bits used to sample the analog signal or to increase the sampling rate Distortion also occurs in the quantizing process because equal consideration is given to all amplitude levels Linear quantizing divides the amplitude range into equal segments which results in unnecessary qua...

Page 45: ... connection The TDM bus is physically distributed across the backplane of the control unit and connects all line station modules It is 8 bits wide and has a frequency of 2 048 MHz The frame repetition rate is 8 KHz providing a 64 Kbps channel on each of the 256 time slots The TDM bus has specific time slots for various functions During a conversation between station A and station B a time slot is ...

Page 46: ...namic conferencing ability by allowing up to 16 time slots to be conference together and sent out to a single port station 408 Module CODEC 008D Module D A converter DSE i n t e r f a c e DSE Interface circuity A D converter Analog voice terminal TDM Bus 256 Time slots in one TDM cycle 0 1 2 3 60 61 62 63 150 160 200 220 225 Time Time slots for control signals Time slots for tones Analog station t...

Page 47: ... the system architecture either allows or requires TABLE 1 3 Port Requirements for Features and System Accessories Feature Music on Hold interface External paging interface Analog Simultaneous Voice Data Analog Voice Announcement to Busy Voice Terminal Digital Simultaneous Voice Data Extra alert devices with SAA Port Requirements 1 CO line administered 1 CO line administered 2 ATL station ports 2 ...

Page 48: ...ad signaling interface consists of two leads between the switching equipment central office and the signaling equipment PBX The M lead carries signals from the switching equipment to the signaling equipment The E lead carries return signals from the signaling equipment to the switching equipment The E M interface is designated as TL31M and the 50 pin connector is designated as RJ2GX At the RJ2GX i...

Page 49: ...ad E lead Dimension PBX Off hook On hook FIGURE 1 11 E M signaling E M Tie Line Parameters The MERLIN II system 400EM Tie Line Module has four line ports Each must be administered individually All tie line options are software administered except for the signaling format parameters signaling mode and signaling type These are selected by DIP switches on the Tie Line Module The following is an expla...

Page 50: ...is also known as an automatic ringdown tie line Immediate start No start dial signal is necessary Dialing may begin immediately following seizure of a line This is also known as a dial repeating tie line Delay dial start The originating end of the tie line transmits an off hook signal and waits for the remote end to send a delay dial signal an off hook signal followed by an on hook signal This is ...

Page 51: ... transients This mode is used primarily with E M Type 5 signaling on local tie lines Signaling Type Signaling type designates the logical signaling used There are the following three options Type 1 Standard default The M leads are used for signaling from PBX to line Off hook is 48 VDC and on hook is local ground Signaling in the other direction uses local ground for off hook and open for on hook T...

Page 52: ... milliseconds ms for the remote station to signal the calling station 20 to 4800 ms increments of 20 ms 300 ms default Tie Line Disconnect Time This option sets a time limit for the release of the E or M lead 140 to 2400 ms increments of 10 ms 300 ms default Your choice of signaling format signaling mode and type depends on the particular application Using Table 1 4 Tie Line Preferred Signaling Fo...

Page 53: ...x N A System or Inter Type 5 Type 5 building System 25 Same Site Simplex N A Simplex N A System 75 or Inter Type 5 Type 5 building System 85 Same Site Simplex N A Simplex N A or Inter Type 5 Type 5 building Dimension Same Site E M Unprotected E M Unprotected PBX Type 1 Type 1 Compatible Standard Dimension Inter E M Protected E M Protected PBX building Type 1 Type 1 Compatible standard Other Same S...

Page 54: ...em MERLIN II System Far End Signaling Protected Signaling Protected Mode and or Mode and or To Location Type Unprotected Type Unprotected Other Inter E M Protected E M Requires a building Type 1 Type 1 protection Compatible Standard unit Network E M Unprotected Either Either interface Type 1 Standard Theory of Operation 1 51 ...

Page 55: ...cated outside lines for data Background music provided for callers through Music on Hold External loudspeaker paging SIMULTANEOUS VOICE AND DATA Simultaneous voice and data at an analog station allows the user to connect to the system an analog voice terminal and a data terminal or PC with data rates set by the modem This feature requires both an odd and even jack to be connected to the voice term...

Page 56: ...6 05 04 03 02 01 16 15 14 13 12 11 10 09 24 23 22 21 20 19 18 17 32 31 30 29 28 27 26 25 40 39 38 37 36 35 34 33 RS 232 C M25B MERLIN II System Control unit Data terminal or PC Notes 1 Bridging adapter connects adjacent odd even jacks 23 24 to analog voice terminal This type of connection is required for features such as Voice Announcement to Busy Telephone or Simultaneous Voice and Data 2 Total d...

Page 57: ...The modem pool members use available basic telephone Telephone Jack jacks to send data between digital endpoints and remote computers over MERLIN II system lines Refer to the connectivity diagram in Figure 1 14 Connected to Analog The modern pool members use available analog station Station Jacks jacks to send data between digital endpoints and remote computers over MERLIN II system lines Refer to...

Page 58: ...v o i c e and data MERLIN II System control unit Data terminal or PC D6AP c o r d KS 22911L1 Power supply Notes 1 The cable distance between the control unit and a MPDM PT 510D or 7406D with data stand cannot be more than 1000 feet 2 Some host computers act as DCE devices in which case the MPDMs will need to be replaced with MTDMs or special wiring If an MTDM can be used the switch settings are th...

Page 59: ...odem p o o l 08 07 06 05 04 03 02 01 16 15 14 13 12 11 10 09 24 23 22 21 20 19 18 17 3 2 3 1 30 2 9 2 8 2 7 2 6 2 5 40 39 38 37 D4BU cord MERLIN II System control unit M T D M M T D M RS 232 C M25B 17 max 2212C 2 2 1 2 C Modem M o d e m 1000 max FIGURE 1 14 Connectivity of a modem pool using a basic telephone module 1 56 System Connectivity ...

Page 60: ...ax 2 2 1 2 C Modem 2 2 1 2 C Modem D4BU cord 08 07 06 05 04 03 02 01 16 15 14 13 12 11 10 09 24 23 22 21 20 19 18 17 32 31 30 29 28 27 26 25 36 35 34 33 B a s i c Telephone and Modem Interface 2 B a s i c Telephone and Modem Interface 2 D8W cord 1000 max MERLIN II System control unit FIGURE 1 15 Connectivity of a modern pool using an analog station module System Connectivity 1 57 ...

Page 61: ...ed outside lines GENERAL Modems are an essential part of MERLIN II system REQUIREMENTS FOR features involving local and remote computer access Any MODEMS modem other than the 2212C used with system hardware should meet the following requirements to ensure proper operation under all conditions Modem requirements differ according to applications When planning the system remember the various modem co...

Page 62: ...ll duplex operation for switched networks A single speed between 300 bps and 19 200 bps Serial transmission of characters in a binary asynchronous format EIA RS 232 C interface Peak signal level compatible with the MERLIN II system Modular jack connection for telephone network Loss of earner disconnect so that the modem goes on hook and turns received line signal detector EIA lead RLS carrier on o...

Page 63: ... length with MTDM Music on Hold provides background music for callers who have been placed on hold It requires the use of a music coupler You must reserve a line jack for a music source such as a radio tape player or stereo system To make it easier to add outside lines in the future use the last line jack s on the rightmost line module for the Music on Hold connection Refer to the connectivity dia...

Page 64: ... 19 18 17 32 31 30 29 28 27 26 25 40 39 38 37 36 35 34 33 1 0 3 A connecting b l o c k 29R 30T PBX 26 27 MERLIN II System control unit Paging D4BU cords Page input Page Pac 20 1 2 3 4 5 6 7 8 13 14 15 4PT 5PR Loop start trunk adapter 124v GND 117 VAC AC line cord Power source supply Music Out Standard patch cord Auxiliary output M u s i c s o u r c e M u s i c c o u p l e r Background music Standa...

Page 65: ...9 18 17 D4BU cord Music port D4BU Page port o o o o o o o o o Speaker 08 07 06 05 04 03 02 01 16 15 14 13 12 11 10 09 24 23 22 21 20 19 18 17 32 31 30 29 28 27 26 25 40 39 38 37 36 35 34 33 Speaker cord Speaker BKGND Standard Music phonograph coupler patch cords Music out Music in M u s i c source MERLIN II System control unit FIGURE 1 18 Connectivity of multizone paging with background music and ...

Page 66: ...ests CO Line Protector Surge Protectors IROB Protectors Static Discharge Problems Radio Frequency Interference 2 5 2 5 2 7 2 8 2 8 2 9 2 9 2 9 Wiring the System Typical MERLIN II System Wiring Module Jacks Outside Line Wiring Preparing the Network Interface Testing the Outside Lines Connecting Outside Lines to the Control Unit Tie Line Module Wiring Voice Terminal Wiring Connecting Voice Terminal ...

Page 67: ...nstalling a Module Removing a Module Insralling the Power Supply Module Installing the Auxiliary Power Unit Installing the Feature Module on the Processor Module Installing Line and Station Modules Connecting a Printer to the ControI Unit Connecting the Control Unit to an AC Outlet Power to the System 2 50 2 50 2 52 2 56 2 57 2 61 2 62 2 63 2 64 2 66 2 72 2 73 2 79 2 81 2 90 2 90 Connecting the Vo...

Page 68: ... the Control Unit Covers 2 106 Modifying the System 2 112 Adding an Outside Line Adding a Voice Terminal Moving a Voice Terminal 2 112 2 113 2 115 Adding Accessories 2 117 General Accessories 2 117 Power Accessories 2 122 Upgrading an Existing System 2 131 Site Preparation 2 131 Get a Printout of the Existing System 2 132 Upgrade Instructions FMl or FM2 to R3 2 133 Upgrade Instructions FMl to FM2 ...

Page 69: ...e familiar with the entire layout of the system including wiring jack field network interface and accessory requirements If the system has data hardware see the separate manual MERLIN II Communications System Data Communications Guide for complete instructions for installing data equipment The control unit should be operated in an environment that meets the following conditions Operating temperatu...

Page 70: ...ght and left sides of the control unit and 12 inches of space above and below the control unit to prevent overheating Do not place the control unit near extreme heat or in direct sunlight Placement AIlow at least 1 foot of space to the right of the basic carrier for expansion and at least two feet of space to the left for a jack field Refer to Wiring the System on page 2 12 and Jack Field Wiring o...

Page 71: ...ion cords or other splices and should meet these specifications Power cord The power cord must be less than 6 feet and must be connected to a properly grounded ac outlet that is not switch controlled Incoming lines The distance from the network interface provided by the local telephone company for incoming lines must be spanned within one cord length generally 25 feet or less Jack field The distan...

Page 72: ...ace is available use a backboard that is 4 feet by 4 feet regardless of the system s size This size provides enough space for future expansion It should be attached to the wall with hardware that has a combined pull out force of at least 500 pounds Determine the type of mounting surface on which the board is to be mounted and refer to Table 2 1 for recommended hardware TABLE 2 1 Backboard Mounting...

Page 73: ...ce panel should be as close to each other as possible The adequacy of lightning protection is a direct function of the distance between these pieces of equipment Recognizing that equipment may be spread throughout a building the National Electric Code NEC requires that the ground point for the CO line protector be bonded to the ac power ground Proper grounding helps prevent equipment damage due to...

Page 74: ...I system grounding plan Power Supply 408 408 408 408 CO lines To Central Office MERLIN II System control unit CO line protector AC surge suppressor AC outlet Commercial power Plug B W Shield ground Power service GND Green Earth ground Bond wire Power ground rod FIGURE 2 1 A typical MERLIN II system grounding plan 2 6 System Grounding Requirements ...

Page 75: ... lights on the tester will light 2 Remove the circuit tester and if necessary test another outlet NOTE If the ac outlet test shows an improper ground do not install the MERLIN II system Tell the customer to have an electrician correct the problem Check the ac outlet for proper ground with a Volt Ohm Milliammeter VOM 1 Set the VOM to the scale on which you can read 115 VAC 2 Measure the ac outlet v...

Page 76: ... as separate units The ac line component is available as the 145A AC Surge Protector For installation instructions refer to CIB 3110 which is included with the component The central office line component is available as the 146A CO Line Protector Installation instructions for the 146A CO Line Protector are available in CIB 3111 which is included with the device A 147A Protector provides additional...

Page 77: ...end out of building must have primary protection in the form of voltage limiters typically carbon blocks or gas tubes A protector should be provided in each building where the wiring run leaves or enters STATIC DISCHARGE The MERLIN II system contains components that can be PROBLEMS damaged by electrostatic discharge To prevent static discharge take these precautions 1 Properly ground yourself when...

Page 78: ... the field strength produced by radio transmitters by dividing the square root of the emitted power in kilowatts by the distance from the atenna in kilometers The result yields the approximate field strength in volts per meter and is relatively accurate for distances greater than about half a wavelength 150 meters for a frequency of 1000 KHz Solutions to Radio To reduce or eliminate radio frequenc...

Page 79: ...ine is grounded and that it is bonded to the protector ground Use an Ideal circuit tester or equivalent or a VOM to verify that the ac outlet is grounded See AC Outlet Tests on page 2 7 If the outlet is not grounded run a No 12 wire from either the grounding terminal or the center screw of the ac outlet to the location where the ac power line is earth grounded and terminate it Install Built in spe...

Page 80: ...o a jack field for outside lines The jack field interfaces the outside line wiring with D2R cords that plug into the line jacks on the control unit modules At this point outside lines are connected to the control unit The station side of the control unit goes to a jack field for voice terminals through D8W cords The other side of the jack field goes to the 102A connecting blocks through 4 pair DIW...

Page 81: ...e terminais 0 8 0 7 0 6 0 5 0 4 0 3 0 2 0 1 1 6 1 5 1 4 1 3 1 2 1 1 1 0 0 9 24 23 22 21 20 19 18 17 32 31 30 29 28 27 26 25 40 39 38 37 36 35 34 33 Z122C Box with Z610A adapters 4 Pair DIW cords D8W cords Station lines MERLIN II System control unit 102A 102A 102A 102A D8W cord D8W cord Office 1 D8W cord Office 2 D8W cord Office 4 Office 3 Voice terminal Voice terminal Voice terminal Voice terminal...

Page 82: ...ce data sets MPDMs MTDMs etc Outside line jacks These jacks are for outside lines provided by the local telephone company You can also connect an optional loudspeaker paging device and or music source to any of these jacks Power Failure Telephone PFT jacks These jacks are for basic telephones only In case of a power outage basic telephones plugged into these jacks become operational They do so by ...

Page 83: ...400EM Switch Tie line jacks Tie line jacks Switch PFT jack Outside Iine jacks Analog station jacks Analog station jacks 4 0 8 0 0 8 FIGURE 2 3 Line and station module jacks Wiring the System 2 15 ...

Page 84: ... jack 400 w DTMF 8 0 0 Basic telephone jacks PFT jack Outside iine jacks Outside line jacks PFT jack Outside line jacks Digital station jacks 012 008D FIGURE 2 3 line and station module jacks continued 2 16 Wiring the System ...

Page 85: ...ype of network interface as follows 1 line adapter RJ1l type This adapter allows one connector for each outside line Label each jack with the telephone number 2 line adapter RJ14 type This adapter connects two outside lines per jack Label each jack with the telephone numbers of its two outside lines Plug a 2 line adapter 267C type into each jack 50 pin connector RJ21 type This connector carries up...

Page 86: ...7C 66 Type block RJ21 type 25 line interface Line 1 Line Tip Ring Phone Number 1 1 26 555 3827 2 2 27 555 3828 3 3 28 555 3829 Line 2 Line 3 25 25 50 555 3851 Line 4 Line 5 Line 6 Line 25 FIGURE 2 4 Network interface adapters 2 18 Wiring the System ...

Page 87: ...to an outside line jack and listen for a dial tone Dial a known telephone number with each basic telephone or the craft set to verify both rotary and Touch Tone dialing Call each outside line jack with a basic telephone or craft set to verify ringing Repeat steps 2 through 4 for each outside line CONNECTING You need the following items to connect the control unit OUTSIDE LINES TO to the jacks for ...

Page 88: ... are the telephone numbers listed at the network interface or inside the left door of the box in the jack field containing the jacks for your outside lines 2 Number sequentially from 01 to 56 every outside line jack on the modules using the outside line numbering strips Begin with the module in slot 1 numbering from bottom to top and working from left to right across the control unit See Figure 2 ...

Page 89: ...ed to attach the cords to walls or baseboards check that the cords have not been pierced Also do not run Central Office lines from the network interface to the control unit if the distance if greater than 25 feet The interface from the Tie Line Module to the network facility is provided through modular jacks Each modular jack provides an electrical interface to the network that consists of six lea...

Page 90: ... EM D8W cord D8W cord RJ2GX 356A Adapter 26 T 1 R 27 T1 2 R1 28 E 3 M To Network and Facility Signaling Equipment D8W cord D8W cord MERLIN II System T 5 26 T R 4 1 R To D8W T1 1 27 T1 Network cord Z601A R1 2 2 R1 and Adapter Facility E 3 28 E Signaling M 6 3 M Equipment Z601A Adapter control unit FIGURE 2 5 Tie Line Module wiring 25 pair cable T 5 R 4 T1 1 R1 2 E 3 M 6 2 22 Wiring the System ...

Page 91: ...default intercom numbers 10 through 69 and 700 through 759 should not be confused with the station jack numbers 01 through 120 that identify the sequential station jack locations on the modules Intercom 10 for example is located in the first station jack on the first station module of the control unit labeled 01 The odd even in this type of wiring refers to jack numbers not intercom numbers You ca...

Page 92: ...ctions You should have one cord for each voice terminal in your system System Labels These labels used to number jacks are shipped with the feature module They are numbered 1 through 56 for lines and 01 through 120 for stations Line Cable Numbering Labels These green labels come in pairs and are numbered 01 through 56 Connecting Voice To connect the station wiring through a jack field perform Term...

Page 93: ...e control unit Complete wiring instructions for data stations are found in the separate document MERLIN II Communications System Data Communications Guide To connect the voice terminal locations directly to the control unit perform the following steps 1 Number every station jack on the modules sequentially from 01 through 120 using the station numbering strips Begin with the module in slot 1 and n...

Page 94: ...s to walls or baseboards be careful not to pierce the cords If there are one or more In Range Out of Building voice terminals to be installed be sure to use two IROB protector for each lROB voice terminal 5 Thread each cord through the wire manager of the control unit and up to the voice terminal jack with the same number as the cord label and plug it in For Release 3 refer to Form 1d System Form ...

Page 95: ...ected are boxed on the form The wiring requirement for either of these features is that two voice pairs one pair from each jack must be connected from the control unit to the voice terminal Refer to Figure 2 6 for an example of wiring a voice terminal for adjacent odd even jacks In this example a bridging adapter BR 241 B1 is used to connect both voice pairs to the voice terminal Note that in Figu...

Page 96: ...nit Adjacent odd even j a c k s Bridging Adapter BR 241 B1 See Note Even Station Voice terminal Odd Line V o i c e terminal For bridging adapter even and odd refer to default intercom numbers These numbers do not necessarily match jack numbers in terms of odd and even FIGURE 2 6 Wiring a voice terminal for adjacent odd even jacks using a bridging adapter The bridging adapter is one method of wirin...

Page 97: ...O O O O O R T R T R T R T R T R T R T R T R T R T R T R T 4 4 3 1 1 3 2 2 4 4 3 1 1 3 2 2 4 4 3 1 1 3 2 2 8 7 6 5 4 3 2 1 5 4 Odd station jack from To voice terminal Even station jack from control unit control unit F r o n t Top BR241 B1 STATION 6 8 2 p i n s p i n s p i n s 8 7 6 5 4 3 2 1 Typical 8 position jack FIGURE 2 7 A wiring diagram of the bridging adapter for adjacent odd even jacks Wiri...

Page 98: ...he wiring for the additional voice pair the even numbered jack terminates in the same place on the building wiring block as the wiring for the odd numbered jack The brand Rex adapter BR 866 JC attaches to the block over all four pairs and provides a modular jack for a connection to the control unit 2 30 Wiring the System ...

Page 99: ...d number CM jacks to be affixed to building wiring block 66 Block free of building wiring needed for jumpers To previous even number port used per 1 R1 T1 8 66 Block wired for Even number CM jacks four pair station runs from which to run jumpers FIGURE 2 8 A 66 type block wired for 4 pair station runs Wiring the System 2 31 ...

Page 100: ... odd even jacks plug into it and the voice pairs from each connect to the wires of a single 4 pair modular cord The voice terminal plugs directly into the modular cord and then has the use of the two voice pairs If you are using the Z122C apparatus boxes you need to provide two Z601A adapters for each terminal that requires two voice pairs A single 4 pair cord can then be run from the jack field t...

Page 101: ... Z601A adapters are required per terminal 1 T1 2 R1 3 T2 4 R2 5 T3 6 R3 7 T4 8 R4 FIGURE 2 9 104A Connecting Block hardware wired for 4 pair station runs Jack Field Wiring The following information describes how to construct a jack field for voice terminal wiring at the control unit and how to connect the jack field to the voice terminals through the building wiring It also explains how to move Wi...

Page 102: ...installed you may want to construct a jack field for outside line wiring and extend the network interface to it Follow the instructions in Extending the Network Interface to the Jack Field for Outside Lines on page 2 41 If all necessary wiring is in place go on to Installing the Control Unit on page 2 50 and follow the instructions See Figure 2 2 on page2 13 for an illustration of MERLIN II system...

Page 103: ...l locations and in modular jacks in a jack field at the control unit location Modular jumper cords then connect the jacks in the jack field to the appropriate jacks in the control unit In order to construct a jack field and connect the voice terminals to it you need the following Floor plan This plan should show the route of the wiring runs from the control unit location to the voice terminal loca...

Page 104: ...ted sheets with the installation kit for the apparatus boxes The recommended cable for the wiring runs is spooled DIW If you choose to use spooled cable for the wiring runs use cutdown to modjack adapters in place of modjack to modjack adapters in the apparatus boxes The procedure Terminating the Wiring Runs in Modular Wall Jacks on page 2 39 shows how to connect wires to cutdown to modjack adapte...

Page 105: ...box bywiring run number Attach the apparatus boxes to each other by meshing the tongues and grooves Position the boxes so that the doors with the handles are on the right Use only as many boxes as you need Fasten the apparatus boxes to the mounting surface with screws Snap into the boxes as many modular jack adapters as you need filling the boxes from top to bottom If one of the jacks on the adapt...

Page 106: ...the right door of the apparatus box labeled 1 6 The label for wiring run 1 goes at the top and the rest follow in order down to the label for wiring run 6 at the bottom 4 Label the remaining boxes in the same way until there is a label assigning a wiring run to each jack in the jack field 5 Use spooled cable or select a length usually 100 or 200 feet of cable long enough for wiring run number 1 as...

Page 107: ...llow this procedure to terminate wiring runs in modular wall jacks 1 2 3 4 5 At the voice terminal location for wiring run number 1 mark the place on the wall where you want to put the modular wal1 jack Trim the excess cable leaving enough so that about 4 inches extend beyond the outline of the modular jack you drew on the wall Loosen the screw that holds the cover of the wall jack in place remove...

Page 108: ...Trim any colored wires protruding from the plastic caps When you re finished none of the wires should extend far enough beyond the plastic caps to touch each other Put the cover on the adapter and tighten the screw Attach the blue wiring run label for this voice terminal location 1 to the cover Connect the rest of the wiring runs from the jacks in the jack field to the voice terminal locations in ...

Page 109: ...pters Some examples of 4 line adapters are the following The Z609A adapter splits four pairs from one 8 conductor modular jack to one pair in each of four 2 conductor modular jacks All jacks are 8 position modular jacks The Z610A adapter provides up to four single pair jacks for the MERLIN II system control unit This adapter consists of a no type insulation displacement connector wired to four 6 p...

Page 110: ...ing the tongues and grooves 2 Use appropriate screws to attach the apparatus box to the mounting surface supporting the jack field 3 Pull the two plastic caps off the connector on the adapter and set the caps aside You ll need the caps again in step 4 of the next procedure 4 Snap the 4 line adapter into the apparatus box so that the jacks on the adapter face to the right If you have more than four...

Page 111: ...down until they snap into place If the caps did not trim the wires when you snapped them down onto the block trim the ends of the wire protruding from the grooves with a pair of scissors or diagonal pliers When you re finished none of the wires should extend far enough beyond the plastic caps to touch each other Follow these instructions to label jacks and boxes 1 2 3 Locate the green label sheet ...

Page 112: ...row label showing jacks 1 through 8 to the inside of the right door of the apparatus box Attach the telephone number directory inside the left door of the apparatus box and close the left door You should now have a single pair modular jack in the jack field for each outside line 2 44 Wiring the System ...

Page 113: ...652 2750 D14 Net Brdg Adptr 267A2 Adapter 103715082 2750 D08 103A Corm Block 103104220 2750 D07 102A Corm Block 103083200 65B Faceplate 103658498 61407 NI CU Mod Cord D2R 29 Cord 7 ft 103732541 VT Mod Cord D4BU 29 Cord 7 ft 102479904 VT Mod Cord D8W 87 Cord 7 ft 103786786 CU Jumper Cord D8W 87 Cord 2 5 ft 104160148 61208 Cbl Strp Tool 953A Tool 103951588 32910 1000 ft 4 Pr Cable Spooled DIW Cable ...

Page 114: ...D V2T V2R 1 2 3 4 5 4 1 2 3 6 7 8 GREEN RED BLUE ORANGE BLACK YELLOW BROWN SLATE 1 2 3 4 5 6 7 8 W B BLUE W O ORANGE W G W BR BROWN W B B W W O O W W G G W W BR BR W 1 26 2 27 3 28 4 29 TABLE 2 4 CO Line Wiring 6 Position Jack Single Pair RJ11 NI Specification D2R Cord CU Line Jack Signal Pin Color Plug Plug Pin Signal T 4 GREEN 4 3 3 T R 3 RED 3 4 4 R 2 46 Wiring the System ...

Page 115: ...osition Jack Two Pair RJ14 NI Specification Signal T1 R1 T2 R2 Pin 4 3 2 5 Color GREEN RED BLACK YELLOW 267A2 Adapter Plug 4 3 2 5 Jack 1 4 3 2 5 Jack 2 4 3 2 5 267C Adapter 4 3 1 2 5 2 Plug Pin Jack 4 3 4 3 Wiring the System 2 47 ...

Page 116: ... Terminal Jack No T1 B W 1 26 4 1 4 R1 W B 2 1 1 3 2 1 3 T2 O W 3 27 4 3 4 R2 W O 4 2 2 3 4 2 3 T3 G W 5 28 4 5 4 R3 W G 6 3 3 3 6 3 3 T4 BR W 7 29 4 7 4 R4 W BR 8 4 4 3 8 4 3 T5 S W 9 30 4 1 4 R5 W S 10 5 5 3 2 1 3 T6 B R 11 31 4 3 4 R6 R B 12 6 6 3 4 2 3 T7 O R 13 32 4 5 4 R7 R O 14 7 7 3 6 3 3 T8 G R 15 33 4 7 4 R8 R G 16 8 8 3 8 4 3 2 48 Wiring the System ...

Page 117: ...al Pin No R 4 T1 1 R1 2 E 3 M 6 Network Interface RJ2GX 25 pair connecting block Tie Line Number 1 2 3 4 5 6 7 8 T 5 26 29 32 35 38 41 44 47 1 4 7 10 13 16 19 22 27 30 33 36 39 42 45 48 2 5 8 11 14 17 20 23 28 31 34 37 40 43 46 49 3 6 9 12 15 18 21 24 Wiring the System 2 49 ...

Page 118: ...shown in Figure 2 10 and are listed below Basic Carrier Assembly Power Supply Module Processor Module Feature Module 4 Line 8 Analog Voice TerminaI 408 Module or 8 Analog 008 Module NOTE If an 8 Analog Module is used a module containing line jacks will need to be added to provide for outside lines 2 50 Installing the Control Unit ...

Page 119: ... system 4 Line 8 Analog 408 Module 8 Analog 008 Module 4 Line 400 with DTMF Module 8 Line 800 Module 12 Line Basic Telephone 012 Module 8 Digital Station 008D Module Tie Line 400EM Module If the basic carrier is at its maximum capacity expand the system with the following equipment An Expansion Carrier Assembly A Power Supply Module for each Expansion Carrier Assembly Installing the Control Unit 2...

Page 120: ...d on a plywood backboard that is attached to a wall The four mounting bosses secure the basic carrier to the backboard refer to Figure 2 1 1 A number 10 panhead screw fits into each mounting boss Four screws are provided with the carrier 2 52 Installing the Control Unit ...

Page 121: ...Mounting bosses Front view Mounting surface O O 18 O 9 7 16 O Backboard FIGURE 2 11 Preparing the backboard for the basic carrier Installing the Control Unit 2 53 ...

Page 122: ...les should measure 18 inches The horizontal distance should measure 9 7 26 inches Use a l 8 inch drill bit to drill a pilot hole in the center of each of the four marked mounting hole locations Insert the screws provided but leave enough room between the screw head and the backboard surface for the mounting bosses on the carrier Mount the carrier on the screws through the holes in the mounting bos...

Page 123: ...board 2 Drill pilot holes and mount M o u n t i n g surface B a s i c carrier Backboard the basic carrier on the backboard Basic carrier Mounting Screws 4 3 Slide the earner into position Mounting hole FIGURE 2 12 Mounting the basic carrier Installing the Control Unit 2 55 ...

Page 124: ...he basic carrier Make sure that the expansion carrier is properly aligned with the basic carrier Use the expansion carrier as a template and mark the screw hole locations on the backboard Remove the expansion carrier Drill holes and insert screws as you did for the basic carrier Mount the expansion carrier on the screws through the mounting bosses Slide it to the left and reconnect the card extend...

Page 125: ... power used to determine the eletrical load of the MERLIN II system Due to variations in system size and complexity unit load computations must be made to assure proper operation of the system under all conditions The Power Supply Module provides 45 unit loads to each carrier A MERLIN II system with a basic and expansion carrier can support 90 unit loads If the unit load requirement per carrier ex...

Page 126: ...ned as a measure of power equaling 44 milliamperes mA at 43 volts under load A maximum of 1000 feet of wire for each voice terminal Above average use of voice terminals and accessories Full volume on each voice terminal speaker To determine the total unit load follow these steps 1 Make a list of all voice terminals and accessories that are intended for use with the system 2 Refer to Table 2 8 to f...

Page 127: ...tal voice terminal 7406D with display digital voice terminal 10 Button voice terminal 10 Button HFAI voice terminal 34 Button SP 34 voice terminal with speakerphone 34 Button SP 34D voice terminal with speakerphone display 34 Button Deluxe voice terminal 1 2 2 1 2 1 1 2 1 1 2 2 2 General Purpose Adapter Hands Free Unit Headset Adapter Basic Telephone Modem Interface Basic Telephone Modem Interface...

Page 128: ... 1 1X5 5 Accessories total 17 3 Compute the unit load for all the voice terminals and accessories listed in step 1 by multiplying the quantity of each type by its unit load See Table 2 9 for an example 4 Add the total unit load computations for voice terminals and accessories Example Voice terminal unit load total 40 Accessory unit load total 17 Unit load grand total 57 5 Review the unit load gran...

Page 129: ...n the carrier An Analog Voice Terminal Module either the 4 line 8 Analog Voice Terminal 408 Module or the 8 Analog Voice Terminal 008 Module in slot 1 Line tie line or other modules can then be placed in slots 2 through 5 The only requirement for an expansion carrier is that the leftmost slot must contain the Power Supply Module Slots 6 through 11 can be filled with additional modules Install modu...

Page 130: ...15 and 2 16 Exercise caution when installing or removing modules If you have difficulty installing or removing a module check the module for alignment problems Inspect the carrier channel for damage If no damage is present the modules should snap into place NOTE Do not install or remove modules with the power on unless the system has the On Line Module Swap feature available only with Release 3 Th...

Page 131: ...t off The following instructions apply when installing any module Refer to Figure 2 15 and follow these steps 1 2 Lower the module onto the rod on the carrier at the appropriate slot Ensure that the connector on the module mates properly with the connector on the carrier Gently push the module into the carrier until it locks into place Ensure that the connector on the module mates properly with th...

Page 132: ...ier 2 Swing in FIGURE 2 15 Installing a module on the carrier REMOVING A MODULE To remove a module refer to Figure 2 16 and follow these steps 1 Press up on the release tab on the bottom of the module 2 Pull the module away from the carrier 3 Disengage the module from the rod on the carrier 2 64 Installing the Control Unit ...

Page 133: ...1 Pushup on tab 3 Disengage module from rod on carrier 2 Pull out and swing up FIGURE 2 16 Removing a module from the carrier Installing the Control Unit 2 65 ...

Page 134: ... Frequency Generator in the Power Supply Module on page 2 67 If you need to add an expansion carrier to the control unit the power supply that you add to that carrier may cause excessive noise on certain line or station modules that you place next to it In order to eliminate the noise you need to apply a shield to the Power Supply Module See Adding a Shield to a Power Supply Module on page 2 70 WA...

Page 135: ...eps to install a Frequency Generator Refer to Figure 2 17 WARNING Hazardous electrical voltages may be present if the following steps are not performed correctly 1 Before installing the Frequency Generator make sure the power switch of the Power Supply Module is off 2 If there is an Auxiliary Power Unit unplug it from the ac outlet and then unplug it from the front of the Power Supply Module 3 Unp...

Page 136: ... using four screws Locate the cable that has two 3 pin connectors Connect one end of the cable to the header labeled P101 on the Power Supply Circuit Board Connect the other end of this cable to the header labeled P1 on the Frequency Generator Locate the cable that has two 4 pin connectors Connect one end of the cable to the header labeled P202 on the Power Supply Circuit Board Connect the other e...

Page 137: ...sing four screws mount the Frequency Generator on the Power Supply Module lnstall it so that the transformer on the Frequency Generator is close to the main board of the Power Supply Module 5 6 Power Supply Module Main circuit board 4 pin cable 3 pin cable Connect 3 pin cable between P101 on main circuit board and P1 on Frequency Generator Connect 4 pin cabIe between P202 on main circuit board and...

Page 138: ... Module on a flat surface with the right as viewed from the front edge side up Wipe the right side of the module free of any dust or dirt Peel the backing paper from the smaller copper foil shield to expose the adhesive Position the foil on the upper part of the module being sure to tuck the foil tightly into the comer as shown in Figure 2 18 Work out any air bubbles as you press the foil firmly i...

Page 139: ...shields and labels on the Power Supply Module 7 With the copper foil shielding in place place the power unit information label on the lower piece of foil as shown in Figure 2 18 8 Attach the UL label CSA label as appropriate on the Power Supply Module below the copper foil in the position shown in Figure 2 18 Installing the Control Unit 2 71 ...

Page 140: ...the Power Supply Module Plug the other end of the control unit ac power cord into the outlet labeled AC OUTPUT on the Auxiliary Power Unit Insert one end of the modular line cord into the jack labeled AUXILIARY POWER INPUT on the Power Supply Module Insert the other end of the modular line cord into the jack labeled AUX POWER on the Auxiliary Power Unit Plug one end of the ac line cord into the co...

Page 141: ...pty Auxiliary power input 08 07 06 05 04 03 02 01 16 15 14 13 12 11 10 09 24 23 22 21 20 19 18 17 32 31 30 29 28 27 26 25 40 39 38 37 36 35 34 33 AC input MERLIN II System control unit FIGURE 2 19 Connecting the Auxiliary Power Unit to the control unit INSTALLING THE FEATURE MODULE CAUTION The Feature Module must be installed ON THE PROCESSOR before installing the Processor Module into the carrier...

Page 142: ...emove power from the system Make sure that the ON OFF switch on the Power Supply Module is set to the OFF position Remove the Processor Module from the system and rest it on a flat surface with the right as viewed from the front edge side up CAUTION Be sure to follow proper electrostatic discharge precautions Refer to Static Discharge Problems on page 2 9 If you are upgrading remove the previous F...

Page 143: ...ice terminal If Operation you have Processor Module 517A7 use the following steps to modify it for square key operation 1 Open the Processor Module case by releasing the seven snaps located around the edges of its case Figure 2 21 2 Notice the two headers marked AA on the module s processor board One header is located at the bottom right of the module the other header is located at the center righ...

Page 144: ...ve the shunt from the single header pin then reinsert it so that it covers both pins on the header 5 Snap the module halves back together 6 Locate the KF Key Function label that came with the wall mount carrier label kit and affix it to the wire manager at the base of the module 2 76 Installing the Control Unit ...

Page 145: ... P i n 3 Locate top 4 Adjust the shunt on header AA top header AA on processor to cover both pins board Processor b o a r d Bottom header AA Do not touch FIGURE 2 21 Modifying the 517A7 Processor Module for square key operation Installing the Control Unit 2 77 ...

Page 146: ...e module s processor board One header is located at the bottom of the opening HD2 the other header is located at the top of the opening HDl Do not touch the header at the bottom On the header close to the top of the opening locate the shunt blue plug attached to one of the pins Remove the shunt from the single header pin then reinsert it so that it covers both pins on the header Locate the KF Key ...

Page 147: ...ifying the 517B7 Processor Module for square key operation INSTALLING LINE AND STATION MODULES The following installation procedure applies to these modules 4 Line 8 Analog 408 Module 8 Analog 008 Module 4 Line 400 with DTMF Module 8 Line 800 Module 8 Digital Station 008D Module Installing the Control Unit 2 79 ...

Page 148: ...mpty slots between modules in the carrier The system will ignore modules installed beyond an empty slot Installing a Tie Line Each Tie Line Module provides four tie line ports that may Module be individually configured for trunk type and signaling format 1 Review forms Form 1a System Form Incoming Lines and Form lb System Form Tie Lines 2 Install the Tie Line Module in slot 2 through 5 on the basi...

Page 149: ...an IROB Install the Basic Telephone Modules as follows 1 Review Form lc System Form Module Identification Diagram for Release 3 or Master Planning Form Module Location Diagram for Feature Modules 1 and 2 to determine which carriers have Basic Telephone Modules 2 Install the Basic Telephone Modules on the carrier A printer AT T models 475 476 572 can be connected to the control unit through the SMD...

Page 150: ... module jack on the adapter 355AF or 355A If the printer has a female connector on its interface cable use a 355A adapter instead of a 355AF adapter Connect the female connector on the adapter to the 25 pin male connector on the printer s interface cable Set the printer options for use with the Call Report SMDR feature If you have an AT T 572 printer set the programming options on the printer acco...

Page 151: ...er interface cable 25 pin RS 232 C AT T 572 or equivalent Printer MERLIN II System control unit Note If the printer has a female connector on its interface cable use a 355A adapter instead of a 355AF adapter FIGURE 2 23 Connecting a printer to the control unit Installing the Control Unit 2 83 ...

Page 152: ...DIR 1 LF CR ACTIVE CR LF 0 CR ONLY OFF USA UK GE LINE DRAWING ALL RECEIVE OFF RTS OFF OFF 256 8 XON XOFF 1 NON 1200 84 85 91 92 93 94 95 96 No Function Menu Status FORM LENGTH LP1 CPI LQ or NLQ BUZZER FONT RESOLUTION BUFFER PW ON MODE DIRECTION BUF FULL P E AUTO CR ZERO AUTO LF 1 SKIP CHAR SET GO GL CHAR SET G1 GR CHAR SET G2 CHAR SET G3 OFF LINE STATE DSR RTS TIMING CD CTS OVER RUN DATA BIT PROTO...

Page 153: ...5 Closed DIP5 Open DIP5 Open DIP6 Closed DIP6 Open DIP6 Open DIP7 Closed DIP7 Closed DIP7 Open DIP8 Open DIP8 Open DIP8 Closed Switch 22 Switch 23 Switch 24 DIP1 Open DIP1 Closed DIP1 Open DIP2 Closed DIP2 Open DIP2 Closed DIP3 Closed DIP3 Open DIP3 Closed DIP4 Open DIP4 Open DIP4 Open DIP5 Closed DIP5 Open DIP6 Open DIP6 Closed DIP7 Open DIP8 Closed NOTE Open off Closed on Installing the Control ...

Page 154: ...r Z200A Adapter 355AF for male connector on interface cable or Adapter 355A for female connector on interface cable Two 400B2 Power adapters 21691 Z3A1 ADU Z3A1 or Z3A4 ADU EIA crossover cable M7U 87 ADU crossover cable D8AM 87 AC transformer 2012D Adapter 2488 Adapter 858A Power cord D6AP 87 Before connecting a printer to the control unit make sure that all modules are installed on the control un...

Page 155: ...put modular jacks on the 400B2 power adapter The 2012D ac transformer is connected to the other input modular jack of the power adapter via a 248B adapter and a D6AP 87 power cord Plug the output modular jack from the 400B2 adapter into the ADU crossover cable D8AM 87 Connect the output of the D8AM 87 to the building wiring WARNING If the printer is in a building outside of the main control unit l...

Page 156: ...ter interface cable has a male connector connect the output modular jack of the power adapter to a Z3A4 ADU 8 Set the printer options for use with the Call Report SMDR feature If you have an AT T 572 printer set the programming options on the printer according to Table 2 10 Refer to the user s guide supplied with the printer for further information If you have an AT T 475 476 printer set the DIP s...

Page 157: ...es 1 Building wiring 2 If the printer is in a building outside of the main building control unit location an ADU and a protector must be used in each building See the ADU installation notes for more information 3 PEC 21691 power adapter consists of an 858A adapter 2012D AC transformer 400B2 power adapter 248B adapter and a D6AP 87 modular power cord 4 Use Z3A1 ADU if printer interface cable has fe...

Page 158: ...h on the Power Supply Module is in the OFF position If there is an expansion power supply turn it off also If the system has any Auxiliary Power Supplies make sure that they are unplugged from the ac outlet Plug one end of the power cord into the connector just below the power switch on the front of the Power Supply Module labeled AC INPUT Do this for each carrier If the system has one or more Aux...

Page 159: ...rn the power off at the expansion carrier s 3 Finally if there are Auxiliary Power Units unplug them from the ac outlet Because the MERLIN II Power Supply Modules are already OFF the auxiliary power cord removal sequence is not important Normal Operation If the system is operating properly you will find these indicators The green power light on the Power Supply Module remains on The red light on t...

Page 160: ... Display Console NOTE The 7102A is the same as a basic telephone and must be connected to a 012 module In addition to the analog voice terminals you can also use the following digital voice terminals 7406D 7406D with Display 7406D with Data Stand 7406D with Display and Data Stand The digital voice terminals connect to the jacks on the 8 Digital Station 008D Module See the MERLIN II Communications ...

Page 161: ... the handset rest at the lower edge of the voice terminal body The jack may also be located at the base of the voice terminal body next to the handset symbol Make sure that the Test Program T P switch also On the left side of the voice terminal is set to the center position If the switch is set to T or P the voice terminal will begin ringing as soon as you connect it to a system that is turned on ...

Page 162: ...onnect handset Set Test Program switch to center position Adjust ringer volume switch Connect modular cord to jack labeled LINE FIGURE 2 25 Assembling a voice terminal 2 94 Connecting the Voice Terminals ...

Page 163: ...nals and control unit be connected to a jack field Refer to Jack Field Wiring on page 2 33 for more information Perform the following steps to verify that the voice terminals are connected properly 1 2 3 4 Make sure that the Test Program switch on the left side of each voice terminal is set to the center position This step prevents the phones from ringing when the power at the control unit is turn...

Page 164: ...n 2 Lift the handset or press Speakerphone 3 Dial the intercom number you want to verify If the voice terminal with the intercom number you dialed rings you have verified the intercom number NOTE If you dial an intercom number that is not assigned or in use you will hear a busy signal As you test the voice terminals label each one with its intercom number as follows 1 2 3 Find the intercom number ...

Page 165: ... module The top PFT jack on both the 408 and 800 modules uses the line number assigned to the fourth line jack from the top The lower PFT jack on the 400 with DTMF module uses the line number assigned to the jack immediately above it To use any PFT jack properly plug a basic telephone into it when the system is installed and be sure that the outside line jack to which the PFT jack bridges has an o...

Page 166: ...lure teiephone jack 4 0 8 8 0 0 Bridges to lowest position Bridges to lowest position 400 w DTMF Power failure telephone jack Power failure teiephone jack FIGURE 2 26 PFT jacks with bridging assignments 2 98 Connecting the Voice Terminals ...

Page 167: ...ule on the basic carrier then at the Power Supply Module on the expansion carrier Lift the handset on the Touch Tone or rotary dial telephone You should hear dial tone Dial an outside number where you know someone will answer the call After the call is answered and you have verified two way communication tell the person the telephone number assigned to the outside line jack bridged by the PFT jack...

Page 168: ... 1 2 3 Make sure the outside lines are connected to the system Take your administrator attendant console to the control unit Unplug the jumper cord from the jack on the control unit for Intercom 10 jack location 01 and plug in the modular voice terminal cord for the console you are using for the test The red light goes on next to the third button down in the leftmost column of buttons Touch the fi...

Page 169: ...next voice terminal jack you are testing Reconnect the jumper cord to Intercom 10 Repeat the two tests on every voice terminal jack on the control unit to verify both intercom and outside line dial tones When you are finished make sure all the jumper cords are plugged in to the correct jacks on the control unit match the number on the cord s label with the number next to the jack on the control un...

Page 170: ...andsets On each voice terminal the lights go out and the red light goes on next to the third button down in the leftmost column of buttons At any voice terminal in the system touch the fifth button down in the leftmost column of buttons Intercom Ring The red light next to the button goes on Lift the handset The green light next to the red light goes on and you hear an intercom dial tone Dial the i...

Page 171: ... or the Master Planning Form for Feature Modules 1 and 2 As each call is completed the console starts to ring the green light flashes and the red light goes on next to the appropriate line button If the green light flashes next to the wrong line button make sure the connections are correct between the jacks in the line module s in the control unit and the jacks at the network interface or in the j...

Page 172: ...e any problems with tie line installation or testing Testing Outgoing and Before testing Outgoing or Two way Automatic Two way Automatic Ringdown tie lines or automatic start tie lines arrange to Ringdown Tie Lines have someone waiting at the automatic ringdown console to receive your call The automatic ringdown console is the voice terminal on which automatic ringdown tie line calls are received ...

Page 173: ...two way communication and then hang up Repeat this procedure for each tie line administered Testing Incoming and Have someone at the far end system where the tie lines Two way Automatic are connected place a call to you at the MERLIN II Ringdown Tie Lines system automatic ringdown console Follow these steps 1 2 3 4 At a preset time the person at the far end places a call to your system You hear ri...

Page 174: ...e button and the green light becomes steady Verify two way communication and then hang up Repeat this procedure for each tie line administered Completing the Installation ATTACHING THE CONTROL COVERS After wiring and testing the system install the front and top cover on the control unit Refer to Figure 2 27 A set of covers should be installed on both the basic carrier and the expansion carrier Mak...

Page 175: ...Top cover Front cover FIGURE 2 27 Control unit covers Testing the System 2 107 ...

Page 176: ...all the empty module that came with the system in the rightmost slot of the carrier if it is lacking a functional module in this slot This empty module helps to support the top cover Hold the top cover so that the hooks are facing you Engage the tabs at the rear of the top cover with the carrier Lower the top cover so that the legs lock into the vents on the modules 2 108 Testing the System ...

Page 177: ...Top cover E m p t y m o d u l e FIGURE 2 28 Installing the control unit top cover Testing the System 2 109 ...

Page 178: ...ver see Figure 2 29 and follow these steps 1 Hook the top of the front cover onto the top cover just installed 2 Push down on the bottom of the front cover until it locks securely on the base of the wire managers on the modules 2 110 Testing the System ...

Page 179: ...Front cover E m p t y module FIGURE 2 29 Installing the control unit front cover Testing the System 2 111 ...

Page 180: ... module with one of the same type using On Line Module Swap Refer to the procedure On Line Module Swap on page 4 7 for additional information The most common system changes are adding outside lines adding voice terminals and moving voice terminals Contact an equipment supplier to order additional voice terminals and system modules NOTE A Frequency Generator must be installed if basic sets are bein...

Page 181: ...the new line to an appropriate pool or assign the line to a new line button on one or more voice terminals See the appropriate entry in Section 3 Administration for instructions on assigning lines to pools or voice terminals 6 Record the new information on the outside line numbers label and on Form 1A System Form Incoming Lines for Release 3 or on the Master Planning Form Line Jack section for Fea...

Page 182: ...r than 120 stations connected R3 only There are fewer than 72 responding stations connected FM1 and FM2 There is an unoccupied jack You have the correct type of voice terminals for the unoccupied jack If all three of the above conditions exist you can add voice terminals to the system by connecting the voice terminals to the available voice terminal jacks NOTE If all voice terminal jacks on all mo...

Page 183: ... Form 1d Systern Form Station Planning and the appropriate Station Configuration form Form 3b Form 3c Form 3f or Form 3g For Feature Modules 1 and 2 record this information on the Master Planning Foirm Station Jack section and the appropriate Station Configuration Form You can easily move a voice terminal from one location to another within your system without having to reprogram the voice termina...

Page 184: ... location to the control unit follow these steps a b c d e f Find the modular cord that terminates the wiring run from the new location to the control unit At the control unit locate the jack number that identifies the voice terminal s intercom number NOTE Jack numbering differs from intercom numbering Jack locations run sequentially beginning with 01 and intercom numbers run sequentially beginnin...

Page 185: ...illustrations There are two types of accessory equipment available general accessories and power accessories To add accessory equipment follow the instructions that come with the components General accessories include alerting devices and other components that allow you to connect additional equipment to the system Adding Accessories 2 117 ...

Page 186: ...obe emits a high intensity flashing light to alert you of voice terminal ringing in high ambient noise environment e g heavy machinery areas and quiet zones e g hospitals libraries and broadcast studios It is also ideal for alerting the hearing impaired to voice terminal ringing Indoor bell Indoor outdoor alerter Indoor horn Strobe FIGURE 2 30 Alerter accessories 2 118 Adding Accessories ...

Page 187: ...uctions General Purpose Adapter A General Purpose Adapter GPA connects Touch Tone not rotary equipment such as modems autodialers and telephone extensions including cordless telephones to voice terminals Figure 2 31 MERLIN II System control u n i t Analog General D8W voice Purpose Modem Terminal terminal D8AC Adapter D48U 2212C or PC cord cord cord RS232 C Line Other VT Tel Equip Line Terminal FIG...

Page 188: ...o place and answer outside and intercom calls without using the handset Figure 2 32 Connect a HFU to the OTHER jack on the voice terminal D 8 A C c o r d M i c r o p h o n e light S p e a k e r p h o n e light Volume control FIGURE 2 32 A Hands Free Unit 2 120 Adding Accessories ...

Page 189: ...adset Adapter allows the user to handle calls more easily Figure 2 33 LINE jack 10 Button voice terminal bottom view To station jack On Quiet b u t t o n off button OTHER jack Headset with a 2 prong plug FIGURE 2 33 A headset with Headset Adapter Adding Accessories 2 121 ...

Page 190: ...ected to an analog voice terminal jack so that people working in noisy or remote areas of the building can be alerted to incoming calls Power accessories for the MERLIN II system extend the range of telephones increase the power capacity of the system and provide grounding for special telephone connections To install power and power protection equipment for the system follow the instructions that ...

Page 191: ... unit and the voice terminals The lights on some of the voice terminals become dim or go out altogether when many employees use their voice terminals simultaneously NOTE Only one Auxiliary Power Unit can be connected to a carrier To determine the number of unit loads for each Power Supply Module on each carrier determine the types of modules and types of voice terminals connected to them Then see ...

Page 192: ...elephone and Modem Interface 2 BTMI 2 Modem Interface 2 connects most types of telephones to analog module jacks on the control unit Figure 2 34 NOTE The BTMI 2 replaces the BTMI which is no longer available 2 124 Adding Accessories ...

Page 193: ...elephone and Modem Interface 2 BTMI 2 L i n e j a c k T e l device Timer j a c k D4BU cord B a s i c telephone Line MERLIN II System control unit FIGURE 2 34 A Basic telephone and Modem Interface 2 Adding Accessories 2 125 ...

Page 194: ...ed for every analog station jack that is connected to IROB equipment Place one IROB protector where the cable from the control unit leaves the building and place the other where the cable enters the building in which the IROB equipment is located Figure 2 35 Refer to the installation notes that are packed with the IROB Protector for detailed instructions on proper installation See System Grounding...

Page 195: ...ROB lROB Protector Protector Inter buiding wiring Analog voice Control terminal unit Approved ground Ilr 1 11 IROB protector FIGURE 2 35 Grounding protection for IROB telephones Adding Accessories 2 127 ...

Page 196: ...Premises Range Extender is not available It is scheduled to be certified in the last quarter of 1989 Installation information will be supplied in a CIB with the product Off Premises Telephone Interface Service may be provided for Feature Module 1 users in a remote location by using the Off Premises Telephone Interface OPTI The OPTI can connect a basic Touch Tone telephone at a remote location to t...

Page 197: ... Power MERLIN II System control unit Off premises Telephone e Jack field box o Moduiar Iine cord I I I I I I I 1 I Outside I l Adding Accessories 2 129 ...

Page 198: ...u may have to supply extra power to the voice terminal If the power to one voice terminal is low it is probably more cost effective to use a Voice Terminal Power Supply Unit than an Auxiliary Power Unit However if there is a power demand of over 45 unit loads on one Power Supply Module an Auxiliary Power Unit is generally required See Auxiliary Power Units on page 2 122 2 130 Adding Accessories ...

Page 199: ...Feature Module 1 or 2 or a complete set of Feature Module 2 planning forms if upgrading from Feature Module 1 If you are extending the capacity of the control unit be sure there is adequate backing to mount an Expansion Carrier onto the Basic Carrier If necessary mount a backboard on the wall next to the Basic Carrier to provide for the Expansion Carrier See Mounting the Expansion Carrier on page ...

Page 200: ...ature Module 1 72 Feature Module 2 88 72 responding stations Release 3 120 Before you change the existing system printout of the existing system settings to upgrade it get a so that you can later restore any voice terminal programming and system administration that will still apply to the new system To get a printout from the administration menu foIlow these steps With a Display Console 1 2 3 Ente...

Page 201: ...ts flash next to Adm Tel Adm Pool Message and Speaker Press Message Dial 999 and wait for the beep Press Message Wait until printing is complete before leaving administration mode Don t remove the after you ve left administration mode or alignments will be affected printout until printing page Leave administration mode by sliding the T P switch to the center position UPGRADE Follow these steps to ...

Page 202: ... Line and Station Modules on page 2 79 and or see lnstalling a Basic Telephone Module on page 2 81 for instructions If an Expansion Carrier has been added insert the Power Supply Module on that carrier in its slot See Installing the Power Supply Module on page 2 66 for instructions Consider unit load requirements to determine if any Auxiliary Power Units are needed See Determining Unit Load Requir...

Page 203: ...uns to their appropriate station pens on the station modules See Testing the System on page 2 100 for instructions on testing the voice terminal jacks for dial tone Connect any Connecting instructions new stations to their wiring runs See the Voice Terminals on page 2 92 for Add a printer to the control unit if needed See Connecting a Printer to the Control Unit on page 2 81 or Connecting a Printe...

Page 204: ...ine or station modules as needed See Installing Line and Station Modules on page 2 79 and or see Installing a Basic Telephone Module on page 2 81 for instructions If an Expansion Carrier has been added insert the Power Supply Module on that carrier in its slot See Installing the Power Supply Module on page 2 66 for instructions Consider unit load requirements to determine if any Auxiliary Power Un...

Page 205: ... ports on the station modules See Testing the System on page 2 100 for instructions on testing the voice terminal jacks for dial tone 10 Connect any new stations to their wiring runs See Connecting the Voice Terminals on page 2 92 for instructions 11 Add a printer to the control unit if needed See Connecting a Printer to the Control Unit on page 2 81 or Connecting a Printer to the Control Unit 50 ...

Page 206: ...ration Mode To Leave Administration Mode Summary of Administration Process System Busy Messages 3 12 3 13 3 14 3 15 3 17 3 18 3 18 3 18 3 19 Administering a New System Setting System Size Setting System Type Designating Attendant Positions Performing Flexible Numbering Considerations Dial Plan Printout Initializing Station Positions Changing Intercom Numbers to Make Space in the Dial Plan B1ock Re...

Page 207: ...ng the Dialing Mode Selecting the Dial Tone Selecting the Answer Supervision Time Selecting the Disconnect Time Selecting the Inward Dial PIan Flexible Renumbering of the Dial Plan Printing the Inward Dial Plan 3 36 3 36 3 41 3 43 3 45 3 45 3 46 3 48 3 48 3 50 3 53 3 53 3 54 3 55 3 56 3 56 3 57 3 58 3 59 3 59 3 61 Administering an Upgraded System Reprogram Voice Terminals 3 62 3 62 Administering a...

Page 208: ...nistering Features from a Display Console BIS 34D Console 3 74 3 93 Administering Basic Telephones 3 110 Basic Telephones Modules Basic Telephones Connected Connected Interface Devices To Basic Telephone 3 110 to Telephone 3 112 Programming Voice Terminals 3 114 Centralized Programming 3 114 Features that can Affect Calling Patterns 3 114 ...

Page 209: ... up optional features and call restrictions You can also assign features to individual voice terminals from the console It serves as the primary attendant console for day to day call handling TYPES OF ADMINISTRATOR ATTENDANT CONSOLES Display Console There are two types of administrator attendant consoles used with MERLIN II systems The MERLIN II System Display Console is intended for use with a Re...

Page 210: ...h the Displav Console to show the functions of each button when the console is in administration mode When administration is completed remove the overlay and place it in the tabbed pocket folder of the MERLIN II Communications System Release 3 or Feature Module 2 System Manual 3 2 The Administrator Attendant Console ...

Page 211: ...FIGURE 3 I A MERLIN II System Display Console The Administrator Attendant Console 3 3 ...

Page 212: ...LIN II System Release 3 With the BIS 34D Console you use the button code administration method provided in this section under Administering Features a BIS 34 Console beginning on page 3 93 This method involves dialing administration codes on the dial pad then pressing line and station buttons to administer system features and to assign lines and features to individual voice terminals 3 4 The Admin...

Page 213: ... FIGURE 3 2 A BIS 34D Console The Administrator Attendant Console 3 5 ...

Page 214: ...nit Usually one station jack is used for each voice terminal and the Auto Intercom button represents the voice terminal connected to that station jack In some cases however two station jacks may be used for a single voice terminal The second jack is used to give the voice terminal access to the Voice Announcement to Busy Voice Terminal feature or the Simultaneous Voice and Data feature The lower n...

Page 215: ...es to the voice terminal represented by intercom nurnbe 61 press Station Shift 2 The light next and 700 through 719 to Station Shift 2 comes on and the Auto Intercom buttons now represent intercom numbers 50 through 69 Line Shift Buttons There are two line shift buttons on the Display Console for use during administration of systems with more than 30 lines If you press Line Shift 1 the line button...

Page 216: ...low the display prompts pressing the buttons beneath the display line buttons and Auto Intercom buttons to set basic operating conditions assign lines and administer optional features For a detailed description of this display refer to the MERLIN II System Manual Figure 3 3 shows the administration menu for the MERLIN II System Release 3 for use with the Display Console Figure 3 4 shows the admini...

Page 217: ...1 1 FIGURE 3 3 Administration Menu for MERLIN II System Release 3 The Administrator Attendant Console 3 9 ...

Page 218: ...t FIGURE 3 4 Administration Menu for MERIJN II System with Feature Module 2 3 10 The Administrator Attendant Console ...

Page 219: ...ode A wait message if the entire system or an individual voice terminal can t be administered The current feature being administered An echo of your input System prompts for additional input information NOTE For Feature Module 2 proceed with administration after the wait message changes The Administrator Attendant Console 3 11 ...

Page 220: ...LIN II System with Feature Module 2 to a MERLIN II System with Release 3 see the information in this section under the heading Administering an Upgraded System found on page 3 62 Ž If you are making changes to a system already in use foIlow the procedures in this section under the heading Administering a Changed System found on page 3 63 NOTE It is best to administer the system before or after wor...

Page 221: ... ADMINISTRATOR MERLIN II System Display Console and the BIS 34D ATTENDANT Console for use in normal call handling mode and for CONSOLE administration mode Call Handling Mode Both the MERLIN II System Display Console and the Buttons BIS 34D Console are shipped with labels on which should be recorded CO line numbers Auto Intercom numbers and or names or locations and feature names for use when the c...

Page 222: ... should place a second entry on the labels for those buttons Under Intercom Ring write or type Adm Tel Under Intercom Voice write or type Adm Pool You may want to record the administration function labels in a different color than the call handling function labels NOTE Although the Message and Conference buttons take on different functions during administration those functions are not labeled on t...

Page 223: ...t Groups are assigned 4 digit codes 870 through 875 Dialing Timeout Interval The dialing timeout interval for rotary lines is 12 seconds Direct Inward System Access DISA has no password assigned Group CaI1 Distribution Groups Group Call Distribution groups are assigned 3 digit codes 870 through 875 Group Page Groups Group Page groups are assigned 3 digit codes 881 through 887 Hold Disconnect Inter...

Page 224: ... ALL DAY Recall Timer The recall timer interval is 450 milliseconds Ringing on Transfer Music on Hold is the default but callers do not hear anything if a music source is not connected Stations Voice terminals and data equipment are assigned intercom numbers 10 through 79 and 800 and 801 for Feature Module 1 intercom numbers 10 through 69 and 700 through 727 for Feature Module 2 and intercom numbe...

Page 225: ...BIS HFAI raised plastic button sets are the default Compare these default settings with the entries on the System Configuration Form for Feature Modules 1 and 2 or Form le System Form Requirements and Options to determine whether any setting must be changed ADMINISTERING IN You can leave administration mode before you ve finished SEVERAL SESSIONS setting all the operating conditions and optional f...

Page 226: ...de slide the T P switch to the Following is a Iist of the procedures that make up the administration process The procedures are listed in the order in which they are performed Set system operating conditions Set system size Set system type Designate attendant positions Perform flexible numbering FM2 and R3 only Administer lines Assign lines to pools Specify toll type Specify Touch Tone or rotary s...

Page 227: ...play Console Table 3 6 BIS 34D Console Admimistration contains button method administration information for use with the BIS 34D Console If you see the message System Busy Please Wait while performing an administration procedure the system must be idle to perform the procedure Do one of the following wait for the system to become idle move onto another procedure or leave administration mode and tr...

Page 228: ...ion Voice announcement to busy voice terminal Music on Hold port assignment Page port assignment Simultaneous Voice and Data port assignment The following features require that the station be idle during administration Centralized Programming Copy Dial Access to Line Pools Button Access 10 Line Pools Allowed Lists Disallowed Lists Call Restriction Assignments 3 20 Before Administering a System ...

Page 229: ...e The size screen appears Enter administration mode by sliding the T P switch to P Press Conference twice The administration menu apperas Continue administration or leave administration mode Press Small for a small system or Large for a large System You see the message System is Re starting The system renumbers itself then the administrationmenu appears on the display by sliding the T P switch to ...

Page 230: ...ype square behind switch or pooled If the system is to be pooled determine the method to be used to access line pools Button Access Dial Access or Automatic Route ARS With a Display Console Selection 1 2 3 4 Enter administration mode by sliding the T P switch to P Press Conference twice The administration menu appears Press System Type The type screen appears Press the appropriate button For a squ...

Page 231: ... to Adm Tel Adm Pool Message and Speaker Continue administration or leave administration mode by sliding the T P switch to the center position Refer to the Master Planning Form for Feature Module 2 or Form 3a System Form Station Planning to determine which voice terminals should be attendant positions NOTE The system is factory set with the station connected to jack 01 default intercom number 10 a...

Page 232: ...ights show the appropriate code Slteady green light attendant position Flashing green iight potential attendant position used as nonattendant voice terminal Green light off cannot be assigned as attendant position Press Store The message System is Re staring appears When the process is complete after a short delay the administration menu appears Continue administration or leave administration mode...

Page 233: ...th Feature Module 2 and Release 3 not with Feature Module L Flexible Numbers except for tie lines can be one to four digits but the first digit cannot be 0 If you combine short flexible numbers with long ones the longer numbers cannot begin with the same digit as the shorter ones For example a hotel couldn t assign the number 2 to the bellhop and the number 201 to room 201 because when callers beg...

Page 234: ...ough 759 Tie line inward dial plan numbers can be flexibly renumbered to either three or four digits See Administering Tie Lines on page 3 50 for the administration procedure to renumber the inward dial plan If the system is to be renumbered using Flexible Numbering refer to completed Form 2a Flexible Numbering Form Station Numbers and Form 2b Flexible Numbering Form Lines Pools and Groups for Rel...

Page 235: ...e 1 Enter administration mode by sliding the T P switch to P 2 Press Conference twice The administration menu appears Wait until printing is complete before leaving administration mode Don t remove the printout until after you ve left administration mode or printing page alignments will be affected 4 Press Conference to return to the administration menu or leave administration mode by sliding the ...

Page 236: ...mbering codes To make space available in the dial plan you need to perform the Initialize Station Position procedure It also assigns codes to agent splits for the Call Management System CMS that is available with Feature Module 2 only For additional information see the MERUN II Communications System System Manual for the Call Management System dialing plan numbers must be unique the default This p...

Page 237: ... of stations or lines 1 2 3 4 5 6 7 Enter administration mode by sliding the T P switch to P Press Conference twice The administration menu appears Press FlexNum Press Block Press Lines or Sations to select the screen for the numbers you want to change Press the line button or the Auto Intercom button for the first line or station on the console to be changed i e the one with the lowest numbered l...

Page 238: ...s being prevented from duplicating a number that is currently used If you do not know the number in use you will need to determine it Using a process of elimination substitute a different first or last new dial code in order to renumber smaller blocks until you determine the number already in use Consider also single renumbering Press Conference to return to the administration menu or leave admini...

Page 239: ...h the lowest number being 1 For example to specify line pool 9 you would enter l Pool 890 is 2 Pool 891 is 3 etc Note that logical ID numbers for lines and stations are preprinted on the administration overlay If you re identifying a line or station press its line button or Auto Intercom button The light next to the button goes on Press Enter The display shows the old number and prompts you to ent...

Page 240: ...nes to buttons on phones Dial Access People use a dial code to access any line pool that you assign to their phones The user presses one of the two Pool Access buttons that the system assigns to each phone Then he or she dials the access code for any of the pools that you ve assigned to the phone You can also assign individual lines and line pools to buttons on these phones Automatic Route Selecti...

Page 241: ...t be assigned to line pools but you can assign the individual line to appropriate stations such as attendant consoles On analog phones the system automatically assigns the main pool or Pool Access to the two buttons above the Intercom buttons and you cannot change this assignment On the 7406D phone the main pool or Pool Access is automatically assigned to buttons in the leftmost and middle column ...

Page 242: ...ines pools 4 Dial the pool code the default codes are 9 for the main pool and 890 through 899 for the other pools 5 Press Enter 6 Press the line buttons until the appropriate code shows for each line Red light on the line is assignd to the pool Red light off the line is not assigned to the pool 7 Press Exit and repeat steps 4 through 6 to administer any other line pools 8 Press Conference to retur...

Page 243: ...ature SIGNALING Module 2 to determine if the system contains any rotary lines If it does follow the appropriate procedure below With a Display Console 1 2 3 4 5 Press Lines More TchTone Enter administration mode by sliding the T P switch to P Press Conference twice The administration menu appears Press the line buttons until your selection is shown Green light on Touch Tone signaling Green light o...

Page 244: ...itch to the center position Administering Stations ASSIGNING LINES TO After you have administered lines or line pools you must STATIONS assign them to stations If you are assigning dial access to line pools see Assigning Lines to Stations for Dial Access to Pools below Refer to Form la System Form Incoming Lines for Release 3 or the System Configuration Form for Feature Module 2 for proper assignm...

Page 245: ...ine is assigned to a pool is shown For in the order If you want to give another station the same line assignments as one you have already set up use the following shortcut CAUTION Be aware that when you copy line assignments you also copy call restrictions allowed list and disallowed list permissions Be sure you want the two stations to be identical in these respects before using this copy procedu...

Page 246: ... by sliding the T P switch to the center position With a BIS 34D Console 1 2 3 4 5 6 7 Enter administration mode by sliding the T P switch to P Press Conference twice Lights flash next to Adm Tel Adm Pool Message and Speaker Press Adm Tel Press the Auto Intercom button or dial the code for the station Green light goes on steady netx to Adm Tel and two beeps sound Press the line buttons until your ...

Page 247: ...ss the button of a line in each pool you want to assign until your selection is shown Green light on station has Dial Access to the pool containing the line Green light off station does not have Dial Access to the pool containing the line If you want to give another station the same line assignments as one you have already set up use the following shortcut CAUTION Be aware that when you copy line ...

Page 248: ...iding the T P switch to the center position With a BIS 34D Console 1 2 3 4 5 6 Enter administration mode by sliding the T P switch to P Press Conference twice Lights flash next to Adm Tel Adm Pool Message and Speaker Press Adm Tel Press the Auto Intercom button or dial the intercom number for the station you want to assign dial access Steady green light goes on next to Adm Tel and two beeps sound ...

Page 249: ...4D voice terminal with speakerphone and display and the BIS 10 BIS 22 BIS 34 voice terminals and BIS 22D and BIS 34D voice terminals with display If the system you re administering has any voice terminals with flat membrane buttons you must identify them by intercom number Refer to the following Station Configuration Forms to determine which voice terminals in the system have flat membrane buttons...

Page 250: ...en light off flat membrane button voice terminal Press Conference to return to the administration menu or leave administration mode by sliding the T P switch to the center position With a BIS 34D Console 1 2 3 4 5 Enter P Press administration mode by sliding the T P switch to Conference twice Lights flash next to Adm Tel Adm Pool Message and Speaker Press Message Light goes steady next to Message ...

Page 251: ...o consecutive analog telephone jacks on the control unit to the voice terminal The first jack must have an odd jack number even intercom number and the second jack the next higher even jack number odd intercom number The intercom number for the phone is the even intercom number assign a phone either the Voice You can Announcement To Busy Telephone feature or the Simultaneous Voice and Data feature...

Page 252: ...ith a BIS 34D Console 1 2 3 4 5 6 7 Enter administration mode by sliding the T P switch to P Press Conference twice Lights flash next to Adm Tel Adm Pool Message and Speaker Press Message Dial 210 Green light goes on steady next to Message and two beeps sound Press either one of two adjacent Auto Intercom buttons until your selection is shown Green light on station jack is in voice voice pair Gree...

Page 253: ...tructions under Assigning Lines to Line Pools on page 3 32 then continue with this procedure Follow the appropriate procedure below to identify the Music on Hold line jack With a Display Console 1 2 3 4 5 Enter administration mode by sliding the TIP switch to P Press Conference twice The administration menu appears Press More Options Music The system prompts you to indicate the Music on Hold line ...

Page 254: ...ode by sliding the T P switch to the center position Check Form 1e System Form Requirements and Options for Release 3 or the Line Jack section of the Master Planning Form for Feature Module 2 to see if the system includes the Loudspeaker Page feature If so you need to identify the control until line jack to which the paging equipment will be connected Keep in mind that the Loudspeaker Page line ca...

Page 255: ...nter position With a BIS 34D Console 1 2 3 4 5 6 7 Enter administration mode by sliding the T P switch to P Press Conference twice Lights flash next to Adm TeI Adm Pool Message and Speaker Press Message Dial 205 The green light goes on steady next to Message and two beeps sound Press the appropriate line button Each successive press gives you one of the following Green light on jack is assigned fo...

Page 256: ... the Simultaneous Voice and Data feature to a voice terminal Since both features require two consecutive analog jacks a voice terminal cannot have both features You should assign the voice data station pair to an analog station jack with an odd jack number even intercom number and the next higher analog phone jack that has an even jack number odd intercom number The intercom number of the voice te...

Page 257: ...dministration menu or leave administration mode by sliding the T P switch to the center position With a BIS 34D Console 1 2 3 4 5 6 7 Enter administration mode by sliding the T P switch to P Press Conference twice Lights flash next to Adm Tel Adm Pool Message and Speaker Press Message Dial 211 Green light next to Message comes on steady and two beeps sound Press either one of two adjacent Auto Int...

Page 258: ... administered as automatic ringdown they should be set for immediate ring at the attendant station Each tie line port must be administered individually In addition each port has associated with a set of five DIP switches that must be set to choose the signaling mode The tie line module has two blocks of DIP switches S1 and S2 The bottom DIP switch block S1 contains two sets of five switches one se...

Page 259: ... simplex Switches 6 through 10 control Port 1 E M FIGURE 3 5 Setting tie line module DIP switches Table 3 2 shows the switch settings you should use to set the signaling mode of each port to E M protected E M unprotected or Simplex WARNING The protected mode must be used whenever the E M leads extend out of building and are not connected to the network interface See pages 1 47 and 1 48 Administeri...

Page 260: ...dard interface in order to meet the voltage drop criteria for that interface Switch positions designated n a can be either on or off Refer to Form lb System Form Tie Lines and set the options for each tie line port as described here 3 52 Administering a New System ...

Page 261: ...or 2 3 or 1 E M Simplex E M Protected o f f o f f o f f Simplex Unprotected protected Unprotected 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 6 7 8 9 10 6 7 8 9 10 6 7 8 n a n a O n O n O n 9 10 o f f o f f o f f o f f o f f n a n a O n On On On On off off off off off 3 52a Administering a New System ...

Page 262: ...0 ms Disconect Time outgoing 300 ms Inward Dial Plan Four digits 4010 through 4097 Line type incoming Wink start Line type outgoing Wink start Signal type Type 1 Standard To select the direction on which tie line calls can be initiated follow these steps 1 Enter administration mode by sliding the T P switch to P 2 Press Conference twice The administration menu appears 3 Press More More More TieLin...

Page 263: ...ie line type follow these steps Enter administration mode by sliding the T P switch to TYPE 1 2 3 4 5 P Press Conference twice The administration menu appears Press More More More TieLines InType The in type screen appears Dial the line number or press the line button of a tie line then press Enter Press the button beneath the display to select the type of tie line wanted Wink wink start default f...

Page 264: ...ter P the signal type for tie lines follow these steps administration mode by sliding the T P switch to Press Conference twice The administration menu appears Press More More More TieLines E Msgni The E M signal screen appears Dial the line number or press the line button of a tie line then press Enter Press the button beneath the display to select the type of signal wanted Type1S Type TypelC Type...

Page 265: ...e dialing mode for outgoing lines Press Conference to return to the main administration menu or leave administration mode by sliding the T P switch to the center position SELECTING THE DIAL TONE To select the dial tone for tie lines follow these steps 1 Enter administration mode by sliding the T P switch to P 2 Press Conference twice The administration menu appears 3 Press More More More TieLines ...

Page 266: ...ent setting is displayed Press Drop remove the old setting NOTE Press Exit if you do not want to change the setting The answer supervison screen appears Dial the new setting time 20 to 4800 ms increments of 20 time 300 ms default NOTE Use the backspace button to erase numbers incorrectly dialed Press Enter The system will round down to the nearest increment The answer supervion screen appears Repe...

Page 267: ...E Press Exit if you do not want to change the setting The in disconect screen appears Dial the new setting time 140 to 2400 ms increments of 10 time 300 default NOTE Use the backspace button to erase numbers incorrectly dialed Press Enter The system will round down to the nearest increment The in disconnect screen appears Repeat steps 4 and 7 for each line port Press Exit and repeat steps 3 throug...

Page 268: ...hange the setting o r Press Drop or Bksp to remove the old setting Use the dial pad to dial the number of digits either 3 or 4 default is 4 for the inward dial plan Press Enter Press Conference to return to the main administration menu or leave administration mode by sliding the T P switch to the center position FLEXIBLE The default tie line inward dial plan provides 4 digit RENUMBERING OF numbers...

Page 269: ...e line pool or group Use completed Form 2C and the following procedures to renumber the inward dial plan To change the tie line dial plan number of one station follow these steps 1 2 3 4 5 6 7 8 Enter administration mode by sliding the T P switch to P Press Conference twice The administration menu appears Press More More More TieLines More More More InDPin The inward dial plan screen appears Press...

Page 270: ...nistration mode by sliding the T P switch to the center PRINTING THE INWARD DIAL PLAN To get a printout of the inward dial plan follow these s t e p s 1 2 3 4 Enter administration mode by sliding the T P switch to P Press More More Print More More More More InDPin Press Conference twice The administration menu appears Wait until printing is complete before leaving administration mode Don t remove ...

Page 271: ... printout of the prior system obtained at the TERMINALS beginning of the procedure for upgrading an existing system does not include information on individual stations you should use the new FM2 planning forms or the new R3 planning forms to reprogram the voice terminals in the system In providing the new upgraded system planning forms the system administrator should specifically provide the follo...

Page 272: ... ADDING and stations The procedure for renumbering the system MODULES appears below NOTE Replacing station modules may require readministration of features that are related to particular types of stations For example you might replace an analog station module that contained jacks used for attendant positions with a digital station module Since digital voice terminals can t be attendant positions y...

Page 273: ...rn to the administration menu or leave administration mode by sliding the T P switch to the center position With a BIS 34D Console 1 Enter administration mode by sliding the T P switch to P 2 3 4 5 Press Conference twice Lights flash next to Adm Tel Adm Pool Message and Speaker Press Message Dial 299 Lights next tO Adm Tel Adm Pool Message and Speaker begin to flash You hear two beeps and then see...

Page 274: ...ss Small or Large for the system size wanted You see the message System is Re starting The system renumbers then the administration menu appears on the display Continue administration or leave administration mode by sliding the T P switch to the center position With a BIS 34D Console 1 2 3 4 5 Enter administration mode by sliding the T P switch to P Press Conference twice Lights flash next to Adm ...

Page 275: ...ed determine the method to be used to access line pools Button Access Dial Access or Automatic Route Selection ARS If you change it from Button Access to either Dial Access or Automatic Route Selection ARS the system automatically assigns a different function to the two buttons above Intercom Voice on voice terminals If the system is administered for Dial Access or ARS and you change it to Button ...

Page 276: ...ter administration mode by sliding the T P switch to P Press Conference twice Lights flash next to Adm Tel Adm Pool Message and Speaker Press Message The green light goes on steady next to Message All flashing lights go off Dial 202 Two beeps Sound Dial the appropriate number 0 square 1 pooled with Button Access to line pools 2 pooled with Dial Acess to line pools 3 pooled with Automatic Route Sel...

Page 277: ...ignate up to seven other analog attendant positions two per analog station module Keep in mind that there cannot be more than eight attendant positions If you want to designate a new attendant position and the system ahead y has the maximum number you must change an existing attendant position to a nonattendant voice terminal before you designate a new attendant position With a Display Console 1 2...

Page 278: ...to the center position With a B1S 34D Console 1 2 3 4 5 6 7 Enter administration mode by sliding the T P switch to P Press Conference twice Lights flash next to Adm Tel Adm Pool Message and Speaker Press Message Light goes on steady next to Message Flashing lights go off Dial 203 TwO beeps sound Press the Auto Intercom button for the appropriate selection Steady green light attendant position Flas...

Page 279: ...ap controller station follow these steps 1 2 3 4 Enter administration mode by sliding the T P switch to P Press Conference twice The administration menu appears Press More Options More More ModSwap Press the Auto Intercom button to select a controller that has the capability to reset modules only one station can be designated Green light on station is designated Green light off station is not desi...

Page 280: ...e current status of these features See Printouts in Table 3 5 on page 3 89 Table 3 4 identifies all the optional features available for each MERLIN II system A check mark in the FM 1 column indicates the feature is available with Feature Module 1 A check mark in the FM2 column indicates the feature is available with Feature Module 2 A check mark in the R3 column indicates the feature is available ...

Page 281: ...tem Access Disallowed Lists Extended Station Status Forced Account Code Entry Group Call Distribution Group Paging Hold Disconnect Interval Intercom Dial Tone Labels for Lines Labels for Stations Night Service One Touch Call Handling Posted Message Pintouts Recall Timer lnterval Reminder Service Ringing on Transfer System Date System Information Report System Speed Dial System Time Touch Tone Rota...

Page 282: ... an alphabetized list of features that can be administered from a BIS 34D console Consult Table 3 4 Features Compatibility Table to see which features are unique to Feature Modules 1 and 2 Not all features have a procedure forgetting a printout however if you want to verify your administration for those features that do offer a printout keep the following points in mind Wait until printing is comp...

Page 283: ... a printout of an allowed list Procedure Slide T P switch to P press Conference button twice then follow steps for feature 1 2 3 4 5 6 7 8 1 2 3 4 5 6 1 2 3 4 Press M o r e T a b l e s M o r e A l w L i s t Dial list number 0 through 7 Dial entry number 0 through 9 Press Enter Use Backspace or Drop to remove the current entry Dial the new entry up to 6 digits area code and or exchange plus leading...

Page 284: ...endant Green light on station is assigned as a Merlin II Attendant Automatic port Green light off station is not assigned as a Merlin II Attendant port Automatic Route Selection ARS TO specify how 1 Press More Tables ARS 6dgt many tables are 6 digit tables 2 Dial number of 6 digit tables 0 through 8 3 Press Enter 4 Press Conference to return to the administration menu To add an area 1 Press More T...

Page 285: ...mber 0 through 7 Dial entry number 00 through 99 Press Drop Press Conference to return to the administration menu Press More Tables ARS Pool Dial table number O through 9 Dial entry number O through 5 Press Enter Dial enter pool number Press Enter Dial other digits access and or account code if required Press Enter Dial absorption code 0 through 5 0 none 1 leading 1 2 area code 3 1 area code 4 1 e...

Page 286: ... required Press Enter Dial Absorption code 0 through 5 0 none 1 leading 1 2 areacode 3 l area code 4 1 exchange 6 7 8 9 5 1 area code exchange Press Next to delete more entries or press Enter to finish 10 11 Press Conference to return to the administration menu To add other digits in the Special Number Table 1 2 3 4 Press More Tables SpclNm Dial other digits entry access and or account code Press ...

Page 287: ...Sw fixed features to 2 Press the appropriate button Transfer Drop or Conference work with the host system 3 Dial host system code or press button again for Recall 4 Press Enter 5 Press Conference to return to the Administration menu Call Pickup Groups 1 Press Stations More More Pickup 2 Dial a group number 01 through 30 3 Press Enter 4 Press Auto Intercom buttons of voice terminals to be included ...

Page 288: ...r Drop to remove the current value Dial the minimum call duration in seconds 0 through 255 Press Enter Press CallRep Press the appropriate button for the calls you want recorded In Out record incoming and outgoing calls OutOnly record outgoing calls only Press Conference to return to the administration menu Press More More Print More More Press SMDR to begin printing Press Conference to return to ...

Page 289: ... assigned lists permitted toll call restriction Green off intercom calls and calls to numbers on assigned lists permitted outward call restriction Press the appropriate button for the restriction you want at this station NoRestr unrestricted Local toll call restriction Intercm outward call restriction Repeat steps 2 through 4 for as many stations you want to restrict Press Conference to return to ...

Page 290: ...tercom button or dial the code for the station to be programmed 3 Press Enter 4 Program the voice terminal as appropriate 5 Press Conference to return to the administration menu Dialing Timeout 1 Press More Opitions More More Rotary Interval for Rotary Lines 2 Use Backspace or Drop to remove the current entry 3 Dial number to specify timeout interval 0 0 seconds 1 4 seconds 2 8 seconds 3 12 second...

Page 291: ...Dial the entry number for the list 0 through 9 Press Enter Use Backspace or Drop to remove the current entry Dial the disallowed number Press Hold when you want to indicate a wildcard charatcter appears as p on the display Press Enter For an additional entry press Next and dial the entry for this list Press Enter DisList and follow steps 2 through 7 to create anew list Press Conference to return t...

Page 292: ...inistration menu Press More More Print More More More More Press Conference to return to the administration menu 1 2 3 1 2 3 Select Hotel for Release 3 o r Select Hotel or CMS as appropriate for Feature Module 2 Press Conference to return to the administration menu Press the Auto Intercom button for attendant console until the light next to the button shows the appropriate code Green light flashin...

Page 293: ... Green off phone not in group 6 Press Conference to return to the administration menu To get a 1 Press More More Print More More printout of call Distribution 2 Press GrpCall to begin printing groups 3 Press Conference to return to the administration menu Group Paging To assign 1 Press Stations More PageZn stations to 2 Dial code 881 through 886 or logical ID number of Group Page groups for Group ...

Page 294: ...dial tone 3 Press Conference to return to the administration menu Labels for Lines 1 Press More More Label Lines 2 Enter the line number or press the line button 3 Press Enter 4 Use Backspace or Drop to remove the current entry 5 Enter the label up to 7 characters 6 Press Next to enter a label for the next line in sequence or press Enter 7 Press Conference to return to administration menu Labels f...

Page 295: ...button Press Enter Press Auto Intercom button s Steady green light on phone in group Green light off phone not in group Green light flashing attendant position Press Group and repeat steps 2 through 4 to set up more groups Press Conference to return to the administration menu Press More Night OutRstr Use Backspace or Drop to remove the current entry Dial a 4 digit password To remove Outward Restri...

Page 296: ...er Use Backspace or Drop to remove the current entry Dial telephone number 12 digit maximum Press Next and repeat steps 4 and 5 for up to 10 numbers Press Enter Press Conference to return to the administration menu Press More Night Exclude Press Auto Intercom button for stations Steady green on phone in list Green off phone not in list Press Conference to return to the administration menu Press Mo...

Page 297: ...rmat 0000 through 2359 Press Enter and Repeat steps 2 through 9 for each day of week Don t set on or off time if Night Service should stay on for entire 24 hours Press Conference to return to the administration menu Use Backspace or Drop to remove the current entry Dial number of current day of week 0 Sunday 4 Thursday 1 Monday 5 Friday 2 Tuesday 6 Saturday 3 Wednesday Press Enter Press Conference...

Page 298: ... Posted Message The 10 default message each may be changed are 01 DO NOT DISTURB 06 IN CONFERENCE 02 OUT TO LUNCH 07 WITH A CLIENT 03 AT HOME 08 WITH A CUSTOMER 04 OUT SICK 09 AWAY FROM DESK 05 IN A MEETING 10 OUT ALL DAY To create a new 1 Press More More Label message or 2 Press PostMsg change an existing 3 Dial the message number 01 through 20 message 4 Press Enter 5 Use Backspace or Drop to rem...

Page 299: ... 2 650 milliseconds 3 1 second 4 Press Enter 5 Press Conference to return to the administration menu 1 2 3 4 5 1 2 3 4 Press More Options More More More RmdrSvc Use Backspace or Drop to remove the current entry Dial 4 digit Cancel All reminder time using 24 hour format 0000 through 2359 Press Enter Press Conference to return to the administration mew Press More Options More More More RmdrSvc Press...

Page 300: ...move current entry 3 Dial the month day and year Month 01 to 12 Day 1 to31 Year 00 to 99 5 Press Conference to return to the administration menu 1 2 3 4 5 6 7 8 1 2 3 Press More SpdDial Dial System Speed Dial number 60 through 99 for FMl and FM2 or 600 through 729 for R3 Press Enter Use Backspace or Drop to remove the current entry Dial if it is a marked code Dial number Press Next for next highes...

Page 301: ...ter 5 Press Conference to return to the administration menu 1 Press Lines More TchTone 2 Press each each button until the light shows the appropiate code Green light on Touch Tone Green light off Rotary 3 Press Conference to return to the administration menu 1 Press More Options TfrRet 2 Press Backspace or Drop to remove current setting 3 Dial number of rings 1 through 9 before tranferred calls re...

Page 302: ...es using the BIS 34D console Not all features have a procedure for getting a printout however if you want to verify your administration for those features that do offer a printout keep the following points in mind Wait until printing is complete before leaving administration mode Don t remove the printout until tier you ve left administration mode or printing page alignments will be affected Optio...

Page 303: ...Press Message Dial 5 Dial list number 0 through 7 Dial entry number 0 through 9 Dial entry area code and or exchange or emergency number or touch Drop Press Message Press Message Dial 4 Dial list number 0 through 7 Press Auto Intercom button for phone Steady green light on phone has access to numbers on list Green light off phone doesn t have access to numbers on list Press Message Press Message D...

Page 304: ...quired 3 4 1 2 3 4 5 6 1 2 3 4 5 1 Press Message Dial 305 Dial number of 6 digit tables 0 through 8 Press Message Press Message Dial 6 Dial table number O through 7 Dial entry number 00 through 99 Dial entry area code or exchange Press Message Press Message Dial 6 Dial table number O through 7 Dial entry number 00 through 99 Press Drop Press Message Press Message 2 3 4 5 6 Dial 7 Dial table number...

Page 305: ...Slide T P switch to P press Conference button twice then follow steps for feature 1 2 3 4 5 6 1 2 3 4 5 6 1 2 3 4 1 2 Press Message Dial 7 Dial table number 0 through 9 Dial entry number 0 through 5 Dial absorption type 0 none 1 leading l 2 area code 3 l area code 4 1 exchange 5 1 area code exchange Press Message Press Message Dial 7 Dial table number 0 through 9 Dial entry number 0 through 5 Pres...

Page 306: ...ollow steps for feature 1 Press Message 2 Dial 902 and wait for beep 3 Press Message 1 Press Message 2 Dial 328 3 Press the fixed button Conference Transfer or Drop 4 Dial a 6 character code or touch the fixed button again to assign Recall to it 5 Press Message 1 Press Message 2 Dial 327 3 Dial number of Call Pickup group 01 through 30 4 Press Auto Intercom button s Steady green light on phone in ...

Page 307: ...3 Dial 3910 to record outgoing calls only or Dial 3911 to record outgoing and incoming calls Press Message Press Message Dial 390 900 and wait for beep Press Message Press Message Dial 399 Press Message NOTE If you do not need to dial a toll prefix 0 or 1 2 3 1 2 3 to place a long distance call perform steps 1 and 2 below If you use a toll preform just perform step 2 below Press Speaker Press line...

Page 308: ...ercom calls and calls to numbers on assigned lists permitted toll call restriction Green light off intercom calls and calls to numbers on assigned lists permitted outward call restriction Press Speaker Press Adm Tel Press Adm Tel Press Auto Intercom button for new phone If a steady green light goes on next to the Auto Intercom button and you hear two beeps go on to step 4 If not wait for 2 beep si...

Page 309: ... If red light next to Adm Tel goes off and console rings way 5 seconds go on to step 4 If not wait for light to go off or try again later 4 Program the voice terminal 5 Press Conference twice 1 Press Message 2 Dial 317 3 Dial number to specify timeout interval 0 0 seconds 1 4 seconds 2 8 seconds 3 12 seconds 4 Press Message 1 Press Message 2 Dial 323 3 Press line button Steady green light on line ...

Page 310: ...nterval for Held 1 Press Message Calls 2 Dial 303 3 Press line buttons Steady green light on line drops held call on long 450 millisecond signal default Green light off line drops held call on short 50 millisecond signal 4 Press Message Extended Station Status 1 Press Message mode 2 Dial 329 3 Dial 0 for Hotel Motel or 1 for CMS mode 4 Press Message To put consoles in and out 1 Press Message of ES...

Page 311: ...n light on phone has Forced Account Code E n t r y Green light off phone doesn t have Forced Account Code Entry 4 Press Message 1 2 3 4 5 1 2 3 4 5 1 2 3 Press Message Dial Dial default number of Call Distribution group 870 through 875 Press Auto intercom button s Steady green light on phone in group Green light off phone not in group Press Message Press Message Dial Dial default number of Call Di...

Page 312: ...e not in paging group 5 Press Message To get a printout of 1 Press Message paging groups 2 Dial 903 and wait for beep 3 Press Message Hold Disconnect Interval 1 Press Message 2 Dial 303 3 Touch each line button to change its disconnect interval Steady green on line drops held call on long 450 millisecond signal default Green off line drops held call on short 50 millisecond signal 4 Press Message I...

Page 313: ...3 4 1 2 3 4 1 2 3 4 5 1 2 3 4 Press Message Dial 307 Dial attendants intercom number Press Auto Intercom button s Steady green light on phone in group Green light off phone not in group Press Message Press Message Dial 309 Dial a 4 digit password Press Message Press Message Dial 309 Press Drop Press Message Press Message Dial 310 Dial entry number 0 through 9 Dial telephone number 12 digit maximum...

Page 314: ...esday 6 Saturday 3 Wednesday Dial on time using 24 hour format 0000 through 2359 or touch Drop to remove entry Dial 312 Dial the number of the day of the week 0 Sunday 4 Thursday 1 Monday 5 Friday 2 Tuesday 6 Saturday 3 Wednesday Dial off time using 24 hour format 0000 through 2359 or touch Drop to remove entry Repeat steps 2 through 7 for each day of week Don t set on or off time if Night Service...

Page 315: ...r interval Procedure Slide T P switch to P press Conference button twice then follow steps for feature 1 2 3 4 1 2 3 Press Message Dial 313 Dial 9 Press Message Press Message Dial 907 and wait for beep Press Message 1 Press Message 2 Dial 3150 3 Press Message 1 Press Message 2 Dial 3151 3 Press Message 1 Press Message 2 Dial 999 and wait for beep 3 Press Message 1 Press Message 2 Dial 318 3 Dial n...

Page 316: ...inder Service Cancel 2 Dial 905 and wait for beep 1 Press Message 3 Press Message Ringing on Transfer 1 Press Message 2 Dial 314 3 Dial number to specify what callers hear 0 music if available or silence 1 ringing 4 Press Message System Date 1 Press Message Required for Call 2 Dial 301 Report Night Service and Reminder Service 3 Dial current date Month 0l to 12 Day 0l to 31 year 00 to 99 4 Press M...

Page 317: ... Dial Telephone number 5 Press Conference twice To get a printout of 1 Press Message System Speed Dial codes 2 Dial 901 and wait for beep 3 Press Message System Time 1 Press Message Required for Call 2 Dial 300 Report Night Service and Reminder Service 3 Dial current time using 24 hour format 0000 through 2359 4 Press Message Touch Tone or Rotary 1 Press Message Signaling 2 Dial 302 3 Touch each l...

Page 318: ...P press Conference button Feature twice then follow steps for feature Transfer Return Interval 1 Press Message 2 Dial 306 3 Dial number of rings 1 through 9 before call return to original phone o r Dial 0 if transferred calls should not return 4 Press Message Optional Features 3 109 ...

Page 319: ...em Interface BTMI A Basic Telephone and Modem Interface 2 BTMI 2 These devices are described in Section 1 System Description NOTE Basic telephones at remote locations must be connected through an OPTI An OPTI is compatible with Touch Tone basic telephones only BASIC TELEPHONES Users with basic telephones connected to Basic Telephone CONNECTED TO Modules use dialing codes and switchhook signals to ...

Page 320: ...nes based on the type of access provided for the system as a whole It also depends on what additional lines or line pools you assign to basic Telephones In a system with Button Access the user can place calls using default pool 9 dial code 9 or one of the other lines or line pools assigned to the telephone dial code 88 In a system with Dial Access the user dials 9 to get Dial Access and then can a...

Page 321: ...onnected to interface devices is slightly different from TELEPHONE the procedure for administering voice terminals Follow INTERFACE DEVICES the steps below to administer a basic telephone connected to an Off Premises Telephone Interface OPTI a Basic Telephone and Modem Interface BTMI or a Basic Telephone and Modem Interface 2 BTMI 2 1 At the administrator attendant console enter administration mod...

Page 322: ...ine Selection procedure on page 3 117 Do not include intercom lines in the sequence Set Ringing Options on lines and line pools To do this follow the Ringing Options procedure on page 3 114 Remove any custom features assigned to buttons above the dial pad Disconnect the voice terminal or leave Centralized Programming Leave administration mode by sliding the T P switch to the center position Connec...

Page 323: ...3 81 for a Display Console or 3 100 for a BIS 34D console FEATURES THAT Most programmable features are designed solely for the CAN AFFECT user s convenience There are four features however that CALLING PATTERNS are of particular importance because they can affect other Ringing Options voice terminals in the system These are Ringing Options Call Coverage Call Pickup and Automatic Line Selection NOT...

Page 324: ...oes on steady To assign immediate delayed or no ring to all the lines and line pools at your phone press any line button and dial the code for the type of ringing you prefer Dial 345 for No Ring The red lights next to all the line buttons go off Dial 346 for Delayed Ring The red lights next to all the buttons flash Dial 347 for Immediate Ring The red lights next to all the line buttons go on stead...

Page 325: ...ou want to program Dial 40 to assign primary coverage or 50 to assign a secondary coverage Dial the intercom number of the person you are covering To assign a Ringing Option press the Cover button then dial the appropriate code for the type of ringing you prefer Dial 35 for no ring The red light next to the button goes off Dial 36 for delayed ring The red light next to the line button flashes Dial...

Page 326: ... you want to make this an individual Call Pickup button dial the intercom number or line number Program another feature or leave programming mode by sliding the T P switch to the center position NOTE Digital phones Dial 00 You can use the Automatic Line Selection feature to specify the order in which the available to you To program system makes outside lines this feature follow these steps 1 2 3 E...

Page 327: ...d PBX Centrex or Custom Calling feature codes with one touch To program an Outside Auto Dial these steps 1 2 3 4 5 Label a button Enter programming mode by sliding the T P switch to P NOTE Digital phones Dial 33 Press the button you want to program Dial 90 and if required a Pool Access number and two pauses press Hold twice plus a telephone number or a PBX or Centrex code You may need to program a...

Page 328: ...2 3 4 5 Label a button Enter programming mode by sliding the T P switch to P NOTE Digital phones Dial 33 Press the button you want to program Dial 73 you do not need to dial an Outside number Leave programming mode by sliding the T P switch to the center position NOTE Digital phones Dial 00 Saved Number Redial With a Saved Number Redial button a user can save the number just dialed to be dialed la...

Page 329: ...itch to P NOTE Digital phones Dial 33 3 Press the button you want to program 4 Dial 74 you do not need to dial an outside number 5 Leave programming mode by sliding the T P switch to the center position NOTE Digital phones Dial 00 3 120 Programming Voice Terminals ...

Page 330: ...n t Hear Caller Calls on Hold Are Disconnected Calls Are Cut Offer Dropped Phone Doesn t Ring Phone Constantly Rings Lights Speaker Ringing Problems No Lights or Dial Tone Line Button Light Shows False Status BIS 34 Lights Don t Go Off HFAI 10 Lights Don t Turn On Programmed Feature Doesn t Work Module Doesn t Work Changed Intercom Numbers or Features Recall Button Doesn t Work Recall Disconnects ...

Page 331: ...General Tests 4 55 Reaming the Control Unit 4 55 Testing Outside Lines 4 56 ...

Page 332: ...ordingly Tie line troubleshooting is presented separately and is based on your being able to test individual ports to determine if they are functioning properly Problems that go beyond those caused by faulty but easily replaced components should be referred to the equipment supplier Refer any problems involving the outside lines to the serving telephone company The following troubleshooting checkl...

Page 333: ... for troubleshooting reference TROUBLESHOOTNG When a problem occurs with the MERLIN II system CHECKLIST follow this general procedure 1 Identify the symptom 2 Isolate the problem area and or the faulty component s 4 2 Basic Troubleshooting Procedures ...

Page 334: ...istration and voice terminal programming and should reflect any changes made since the system was first installed b If possible make a printout of all the system administration and check it against the planning forms Refer to page 3 89 for the Display Console or page 3 106 for the BIS 34D console instructions to print all Make sure the forms are up to date and reflect the customer s current requir...

Page 335: ...Module 1 and Feature Module 2 Master Planning Form System Configuration Form Voice Terminal Configuration Forms The forms for MERLIN II system should also be completed and available for reference The option form titles are as follows For Release 3 Form 4a Call Restriction Assignments Form 4b Group Page Assignments Form 4c Group Call Distribution Form Call Distribution Groups Form 4d Group Call Dis...

Page 336: ...ble with the MERLIN II system first check the following items to determine if the system is operating according to prescribed conditions This list is especially useful if a problem is not easily isolated to a specific area or component Modules installed securely in carrier Check to see that each module is properly installed in the basic and or expansion carrier Refer to Module Installation on page...

Page 337: ... Unit on page 2 72 for instructions System grounding Verify that the control unit is connected to a proper ground Refer to System Grounding Requirements on page 2 5 Power outage If a temporary loss of power has occurred system administration could have been disrupted Use a printer to verify that all administration is intact by using the printing all procedure See page 3 89 for Display Console admi...

Page 338: ...viation from these procedures may cause the system to restart with the loss of all active calls as a result Designate a Controller Station Port To designate a station port from which to reset modules called the controller station port follow these steps 1 At the MERLIN II System Display Console enter administration mode by sliding the T P switch to P 2 Touch Conference twice The administration men...

Page 339: ...he controller station port is located on a digitd module Enter programming mode On an analog voice terminal slide the T P switch to P On a digital voice terminal dial 33 To exit the On Line Module Swap procedure at anv time before you have removed a module perform one of the foIlowing actions Touch Intercom Ring or On an analog voice terminal slide the T P switch to the center position On a digita...

Page 340: ...a new slot number If you reset the module when it is active any active voice or data calls will be dropped If you decide to change a digital module despite the presence of active calls remove the station cords before resetting the module To idle a module touch Intercom Voice The appropriate module will be idled The red light will be on steady next to Intercom Voice The green light next to Intercom...

Page 341: ...12 Exit the procedure by Touching Intercom Ring or On an analog voice terminal sliding the T P switch to the center position On a digital voice terminal dialing 00 4 10 On Line Module Swap ...

Page 342: ...d Tie Lines To test tie lines configured for Type 1 Standard follow these steps 1 Connect an attendant console to station port 10 2 Connect a printer to the SMDR port on the Processor Module Set the printer port to 1200 baud 3 Set the Tie Line Module switches to E M signaling unprotected mode Refer to Administering Tie Lines on page 3 50 for instructions 4 Administer tie line port 1 to Type 1 Comp...

Page 343: ...eps 4 through 6 If the tie lines still aren t translated correctly call the National Service Assistance Center NSAC at 1 800 628 2888 for help 7 Remove the bridging clips and connect the tie line ports to the network interface a 66 type connecting block 8 From the 66 type block cross connect tie line port 1 to one of the ports you want to test ports 2 3 or 4 See Figure 4 2 NOTE Test only one port ...

Page 344: ...and repeat steps 8 and 9 for any other ports being tested When all ports have been tested go on to step 17 10 Dial station B If the tie line does not drop within five seconds go on to step 11 If the tie line drops within five seconds hangup and repeat steps 8 and 9 for any other ports being tested When aIl ports have been tested go onto step 17 Tie Line Troubleshooting 4 13 ...

Page 345: ...ng tested When all ports have been tested go onto step 17 13 Go off hook on station B If you hear dial tone go on to step 14 If you do not hear dial tone go on to step 17 14 Dial station A If the tie line does not drop within five seconds go on to step 15 If the tie line drops within five step 17 15 Listen for ringback tone If you hear ringback tone goon to step 16 If you do not hear ringback tone...

Page 346: ...nd TABLE 4 1 Tie Line Jack Pin Identification Signal T R T 1 R 1 E M Pin No 5 4 1 2 3 6 18 Ensure that all phones are on hook Connect a volt meter between the M lead and ground at the 66 type connecting block for one of the bad tie lines If the voltage is 0 volts go to step 20 If the voltage is not 0 volts go on to step 19 19 Try the following steps one at a time a Reverse the E and M leads then r...

Page 347: ...If the problem was either the tie line port or the Tie Line Module call the equipment supplier when you have finished testing Connect the volt meter between the E lead and ground at the 66 type block for the tie line being tested if the voltage is 48 volts go on to step 21 If the voltage is not 48 volts go to step 19 Select the tie line being tested and go off hook at station A Reconnect the volt ...

Page 348: ...o to step 19 Connect a craft set between leads T and R Select the tie line being tested using station B The transmitting end should provide dial tone If you hear dial tone and can break it return to step 8 and select the next tie line for testing If you do not hear dial tone or you hear dial tone and cannot break it go to step 19 Readminister port 1 for Type 1 Standard Print out the tie line trans...

Page 349: ...ns Administer all signaling parameters as specified by Form lb System Form Tie Lines Assign the tie lines to two stations called station A and station B in this procedure in order to conduct the tests Assign the tie lines to a line pool 890 through 899 Print out the tie line translation and make sure that the ports are configured as described in step 4 If the tie lines are translated correctly go ...

Page 350: ...tep 11 If the tie line drops within five seconds hangup and repeat steps 8 and 9 for any other ports being tested When all ports have been tested go onto step 17 Listen for ringback tone If there is ringback tone go on to step 12 If there is no ringback tone hang up and repeat steps 8 and 9 for any other ports being tested When all ports have been tested goon to step 17 Pick up the handset at stat...

Page 351: ... Pickup the handset at station A If you are connected to station A the tie line is good Goon to step 17 If you are not connected to station A go 17 17 Hang up Repeat steps 8 and 9 for any other being tested If all tie lines are good go on to step 25 If one or more of the tie lines are not good go to step 18 NOTE For the following steps refer to Table 4 1 on page 4 15 to identify the pin numbers of...

Page 352: ...on has to step 19b Try another tie line port then retest the condition If the condition has been corrected the original tie line port is faulty Go back to step 8 If the condition has not been corrected go on to step 19c Replace the Tie Line Module then retest the condition If the condition has been corrected the original Tie Line Module is faulty Go back to step 8 If the condition has not been cor...

Page 353: ...t the tie line being tested using station A The receiving end should provide dial tone NOTE The tie line dial tone option should be administered for remote in order to send dial tone out to the port being tested If you hear dial tone and can break it go to step 8 and select the next tie line for testing If you hear dial tone and cannot break it go to step 24 If you do not hear dial tone go to step...

Page 354: ...t the printer port to 1200 baud To test tie lines configured for Type 5 Simplex follow 3 Set the Tie Line Module switches to E M signaling protected or unprotected mode Refer to Administering Tie Lines on page 3 50 for instructions 4 Administer tie line port 1 and any ports being tested ports 2 3 or 4 to Type 5 Simplex Refer to Selecting the Signal Type on page 3 56 for instructions Administer all...

Page 355: ...eat steps 4 through 6 If the tie lines still aren translated correctly call the National Service Assistance Center NSAC at l 800 628 2888 for help Remove the bridging clips and connect the tie line ports to the network interface a 66 type connecting block From the 66 type block cross connect he line port 1 to one of the ports you want to test ports 2 3 or 4 See Figure 4 3 NOTE Test only one port a...

Page 356: ... steps 8 and 9 for any other ports being tested When all ports have been tested goon to step 17 10 Dial station B If the he line does not drop within five seconds goon to step 11 If the he line drops within five seconds hang up and repeat steps 8 and 9 for any other ports being tested When all ports have been tested go onto step 17 Tie Line Troubleshooting 4 25 ...

Page 357: ...ed When all ports have been tested go on to step 17 13 off hook on station B If you hear dial tone go on to step 14 If you do not hear dial tone go on to step 17 14 Dial station A If the tie line does not drop within five seconds go on to step 15 If the tie line drops within five seconds go on to step 17 15 Listen for ringback tone If you hear ringback tone goon to step 16 If you do not hear ringb...

Page 358: ...n the T lead pin number 5 on the tie line jack and ground at the 66 type connecting block for one of the bad tie lines If the voltage is 48 volts go to step 20 If the voltage is not 48 volts go on to step 19 Try the following steps one at a time a Reverse the T R pair and the T1 Rl pair then retest the condition If the condition has been corrected go back to step 8 If the condition has not been co...

Page 359: ...21 If the voltage is not 48 volts go to step 19 Select the tie line being tested and go off hook at station A Reconnect the volt meter between the T lead and ground at the 66 type block NOTE This measurement must be made within 5 seconds after going off hook If the voltage is 0 volts go on to step 23 If the voltage is not 0 volts go to step 19 Connect a croft set between leads T1 and Rl Select the...

Page 360: ...d can break it go to step 8 and select the next tie line for testing If you do not hear dial tone or you hear dial tone and cannot break it go to step 19 Readminister port 1 for Type 5 Simplex Print out the tie line translation and make sure that all the ports are configured for Type 5 Simplex If the tie lines are translated correctly according to Form 1b testing is complete If the tie lines are n...

Page 361: ... procedure can be found Then perform the recommended action to isolate and correct the problem If you encounter a symptom that is not in this section or if you are not able to identify a specific problem perform the procedures explained in General Tests at the end of this section before calling the equipment supplier for assistance 4 30 Procedures for Specific Symptoms ...

Page 362: ...estictions on page 3 79 for Display Console administration or page 3 98 for BIS 34D Console administration to learn how to determine if the Call Restriction feature is activated on a voice termimal If the feature is activated on the malfunctioning voice terminal deactivate it following the appropriate administration instructions Program each feature correctly and try to place an outside call and a...

Page 363: ... appears on the wiring and find the network basic telephone and the interface associated with the network interface uses a line outside line from which you adapter go to Possible Cause cannot make a call Unplug 6 the line cord from the If the trouble doesn t appear network interface and in its the problem is in the control place plug in a basic Touch Tone or rotary unit or the wiring Go to telepho...

Page 364: ... wire is indeed faulty Replace the network interface s line adapter with another one Plug the basic telephone into each of the jacks and try to place an outside call If the trouble does not appear on the basic telephone the old line adapter is faulty Replace it with a new line adapter To Investigate Further If the calls still do not go through contact the equipment supplier If the trouble still ap...

Page 365: ...o Step 2 Confuration Form to determine if the outside lines If the lines are not rotary the voice terminal is faulty are configured for rotary Contact the equipment operation supplier Step 2 Follow the If the trouble persists after instructions for Dialing you have reset the interval Timeout Interval for Rotary set the delay interval to 12 Lines on page 3 81 for a seconds and contact the Display C...

Page 366: ...et the call is coming in on voice 1 path while the speaker is on voice 2 path That means the person called hears a tone but does not hear the caller after lifting the handset Because the set can handle only one feature decide whether the set should be replaced by a BIS HFAI set or whether it should be readministered to handle the voice announcement to idle voice terminal feature and administer acc...

Page 367: ...stem is the Hold Disconnect disconnects contact the shorter than the interval at Interval feature on page equipment supplier for the local telephone 3 85 for Display Console assistance company s central office administration or page 3 103 for BIS 34D Console administration to set the hold disconnect interval to long 450 milliseconds If calls on hold are no longer disconnected you have corrected th...

Page 368: ...d no more than two should be connected to the lower set of four jacks If the trouble no longer occurs you have corrected the trouble Step 2 Check the type of voice terminals connected to the module If the remaining ports are assigned to voice terminals that use two unit loads each overloads may still occur Switch some of the voice terminals to other modules or power each accessory externally with ...

Page 369: ...ng 2 The voice terminal is Refer to Ringing Options If the voice terminal is programmed not to ring on page 3 114 to learn how programmed to ring go to to determine if the voice Possible Cause 3 terminal is programmed not to ring If the voice terminal is programmed not to ring change the ringing option by following the Ringing options procedure PHONE DOESN T Symptom A voice terminal doesn t ring R...

Page 370: ...ights beside Intercom Ring If the red and green lights next to Intercom Ring are on or just the red light is on the feature is programmed Program Do Not Disturb on a button with lights This will remove the feature from its present position Touch the button to deactivate the feature m its new position Relabel buttons accordingly Then slide the T P switch to the center position To Investigate Furthe...

Page 371: ...ation mode and the voice terminal is in programming mode wait until programming is finished to see if the ringing continues If the ringing stops when the voice terminal is not being programmed by the attendant and the T P switch is in center position the voice terminal is working properly To Investigate Further If the T P switch is in the center position and the ringing continues either the system...

Page 372: ...l over and press the recessed Self Test button on the data stand with a pointed object such as a straightened paper clip If the lights come on but do not flash The digital set is working properly If some but not all of the lights flash continually and or a tone sounds at irregular intervals the trouble is caused by the voice terminal or the cable connection If all lights are off and a tone sounds ...

Page 373: ...and the trouble is its power supply 2 A faulty voice terminal Use these steps to try to correct the problem 1 Unplug the modular voice terminal cord from the malfunctioning voice terminal 2 Plug the cord into a working voice terminal of the same type either analog or digital 3 On an analog set slide its T P switch to the T position and hold it there if necessary or On a digital set with a data sta...

Page 374: ...y is not faulty The trouble is either in the control unit or the cables If on the analog set all the red and green lights flash alternately and a tone sounds continually or If on the digital set the lights come on but do not flash the original malfunctioning voice terminal is faulty To lnvestigate Further Plug the original malfunctioning voice terminal into its original jack and go to Possible Cau...

Page 375: ...f the trouble no longer occurs the trouble is caused by one of the cables running to the malfunctioning voice terminal Step 2 Replace each cable of the wiring run to the malfunctioning voice terminal one at a time and test the malfunctioninig voice terminal after each cable is replaced If the trouble still occurs the replaced cable is not the faulty one Replace the next cable If the trouble no lon...

Page 376: ...wer outlet is Make sure the control unit is If the control unit is not controlled by a wall switch not plugged into an outlet plugged into a switch controlled by a wall switch controlled outlet go to If the control unit is plugged Possible Cause 3 into a switch controlled outlet and the switch is turned off power off the MERLIN II system and move the plug to another outlet See Power to the System ...

Page 377: ...s central office Possible Solution Follow the instructions for the Hold Disconnect Interval feature on page 3 85 for Display Console administration or page 3 103 for BIS 34D console administration Set the hold disconnect interval to short 50 milliseconds If the light next to the line button no longer flashes after a caller has hung up you have corrected the problem To Investigate Further If the li...

Page 378: ...stration Refer to Identifying Analog Voice Terminal Type on page 3 41 for instructions HFAI 10 LIGHTS DON T TURN ON Symptom When a call is answered at a HFAI 10 voice terminal the lights do not turn on Possible Cause Possible Solution To Investigate Further Misadministration of the Check to see if the HFAI 10 BIS HFAI voice terminal voice terminal has been administered as a membrane button set If ...

Page 379: ...gital connected to the system at another station jack and try to use the feature Step 2 Replace the first voice terminal at its station jack with a voice terminal of the same type either analog or digital known to be working correctly If the feature works correctly the first voice terminal is defective Replace it correctly and it still doesn t work go to Possible Cause 2 If the feature works corre...

Page 380: ...e operating system is expecting If the module is not administered correctly for the system follow instructions under Renumbering After Replacing or Adding Modules on page 3 63 to renumber the system If you don t have a printer If the module is correctly to check previous administered for the system administration and it still doesn t work go to FOllow instructions under Possible Cause 2 Renumberin...

Page 381: ...e Installation on page 2 62 to power down the system and remove and reinsert the module This action automatically cleans the contacts Then power up the system NOTE Do not power up the system before the module is in place this will cause changes in system administration If the module works you have corrected the problem To Investigate Further If the module doesn t work go to General Tests on page 4...

Page 382: ...ded by the current administration If the connections are correct check the positions and numbering of the modules on the carrier If the modules are not placed in the correct order or the intercom numbers do not reflect current administration turn the power off place the modules in their correct order and renumber the intercom numbers to reflect current administration Check your administration form...

Page 383: ...the Recall button or feature can t be used 2 The Recall Timer Interval Follow the instructions for If the Recall feature still does is too short Recall Timer Interval on not work set the system back page 3 90 for Display to the default setting of 450 Console administration or milliseconds and contact the 3 106 for BIS 34D Console equipment Supplier for administration Increase the assistance Recall...

Page 384: ...erval is too long Follow the instructions for Recall Timer lnterval on page 3 90 for Display Console administration or 3 106 for BIS 34D Console administration Shorten the Recall Timer Interval to 350 or 450 milliseconds If accessing Recall no longer causes the outside line to disconnet you have corrected the problem If accessing Recall still causes the outside line to disconnect set the interval ...

Page 385: ...age 2 62 to power down the system Remove the Processor Module from the basic carrier then remove the Feature Module from the Processor Module Lay the Processor Module on a flat surface with the front facing you and the side with the Feature Module cavity u p Look under the cover in the back right hand corner of the Feature Module cavity Make sure the blue shorting plug is over both pins Reinstall ...

Page 386: ...ays to restart the control unit One is through an administration procedure the other is through the control unit hardware To restart the system using an administrative procedure dial a restart code by following these steps 1 Slide the T P switch on the administrator attendant console to P 2 Touch Conference twice 3 Choose the appropriate step for your console On a MERLIN II System Display Console ...

Page 387: ... Supply Module s should turn on If the trouble remains after you have recycled the power contact the equipment supplier for assistance TESTING OUTSIDE LINES In order to operate properly the system must receive toll quality dial tones at the network interface To perform this test use a basic rotary telephone a Touch Tone telephone with a modular cord or a telephone with clip on leads CAUTION Do not...

Page 388: ...t the trouble is in the control unit or the wiring If no dial tone is present replace the adapter If there is still no dial tone have the local telephone company check the line and the network interface Use a telephone that has clip leads and test each outside line for a dial tone Make sure to remove the bridging clip from the block to isolate the outside line from the MERLIN II system If a dial t...

Page 389: ...Section 5 Ordering Information Ordering Information 5 1 Product Listing 5 1 Ordering Information 5 1 ...

Page 390: ...code rather than the Price Element Code PEC Detailed descriptions of most MERLIN II system components are found in Section 2 Installation MERLIIN II system customers can order components through the AT T Source Book If the products are not available through the Source Book customers can order them through the National Parts Sales Center NPSC by calling 1 800 222 PART TABLE 5 1 Products Control Uni...

Page 391: ...re Module 1 w CMS FM1 105 396 279 517B6 61380 Feature Module 2 w CMS FM2 105 442 586 517D6 61381 Feature Module 3 R3 105 442 651 517F6 61378 Expansion Carrier 403B 103 985 222 403B 61390 Kit of Parts Release 1 105 299 747 D 181726 N A Kit of Parts Release 2 105 486 252 D 182041 N A Music Coupler 405 476452 KS23395 L2 61398 Power Supply 104 380 365 391A None Processor Module A7 103 983 540 517A7 No...

Page 392: ...22 105 188 809 7314H01A 003 3166 228 BIS 22D with Display 105 630 420 7315H01B 003 3166 DSB BIS 34 105 309 074 7317H01A 003 3167 MB BIS 34D with Display 105 167 027 7317HOlA 003 3167 DSB 34 Button Deluxe 105 217 715 Z7305H02D 003 3162 417 34 Button Speakerphone with Display unit 103 981 981 Z7305H04C 3162 DIS 34 Button Speakerphone 103 981 965 Z7305H03C 003 3162 BIS Display Console 105 229 744 731...

Page 393: ...nd Wall Mount 14B BIS 22 845 455 328 14B 003 N A Desk Stand Wall Mount 14C BIS 34 103 979 837 14C 003 N A Fixed Desk Stand and Wall Mount 5 Button VT 103 804 290 14A 32000 Kit of Parts 103 995 882 D 181230 32000 Wall Mount 10 Button VT 103 747 846 201A 32001 Kit of Parts 103 995 882 D 181230 Wall Mount 34 Button VT 103 747 853 203A 32006 Kit of Parts 103 995 882 D 181230 Faceplates BIS 10 105 203 ...

Page 394: ...n BIS VT 105 336 978 D 181785 N A 22 Button BIS VT 105 336 960 D 181784 N A 22 Button BIS VT with Display 105 690 770 D 182211 N A 34 Button BIS VT 105 336 956 D 181783 N A Display Console FM1 includes one Faceplate 105 299 754 D 181727 N A Display Console FM2 R3 includes one Faceplate 105 486252 D 182041 N A Ordering Information 5 5 ...

Page 395: ... 1 103 971479 102A 2301 BTI CO Line Protector 46A None Call Accounting Terminal Business Call Accounting Terminal Hospitality Display Unit 34 Button Speakerphone VT 105 400 030 D 181782 N A ESD Suppression Kit D 181574 105 179 329 D 181574 Craft ESD Suppression Kit D 181589 105 201 891 D 181589 Craft ESD Suppression Kit D 181590 105 201 909 D 181590 Craft ESD Suppression Kit D 181591 105 201 917 D...

Page 396: ...02B 62524 In Range Out of Budding VT and Protectors 32918 32918 403 865 785 PROT MDL 341 406 106 583 In Range Out of Building VT Protector TII MDL 343 Jack Customer Installable 103 104 22O 103A 32601 Line Powered Ex Alert E1CM Ringer and Parts 290A Adapter Rings Mounting Plate D181233 290A RINGER E1CM 49 1049A 6 1 2 1 1 6 1 2 1 1 6 1 2 1 1 6 1 2 1 1 102 992 252 102 872 934 102 988 466 Off Premises...

Page 397: ...ng 3 68 3 69 maximum number of 3 23 3 68 Auto Intercom buttons use of m administration mode 3 6 Automatic Line Seletion 3 114 programming on voice terminals 3 117 Automatic Route Selection 4 52 BIS 34D console administration 3 95 3 97 Display console administration 3 75 3 78 Auxiliary Power Unit 1 31 2 122 2 123 installing 2 72 2 73 B Basic carrier description of 1 18 mounting 2 52 2 56 Basic Tele...

Page 398: ...rol unit components 2 50 2 51 connecting a printer to 2 81 2 85 Control unit continued connecting a printer to 50 or More Feet Away 2 86 2 89 connecting to an ac outlet 2 90 covers attaching 2 106 2 112 enviromental requirements for 2 1 grounding requirements for 2 3 normal operation indicators 2 91 power requirements and specifications for 2 2 space and location requirements for 2 2 wall attachme...

Page 399: ... 38 Frequency generator 1 33 2 119 installing in power supply module 2 67 2 70 G General operating conditions 4 5 4 7 General Purpose Adapter 1 33 2 119 3 48 General tests for troubleshooting 4 55 4 57 Ground connection description of 2 5 2 6 illus 2 6 Grounding 147A Protector surge protection 2 8 IROB protectors 2 9 preventing static discharge methods of 2 9 Grounding test CO line protector 2 8 a...

Page 400: ...nts copy to station 3 80 3 99 Line assignments to stations directions for 3 36 3 41 Line cords single pair modular 2 20 Line jacks See Jacks outside line Line module installing 2 79 2 80 Line pools assigning lines to 3 32 3 35 assigning to stations for behind switch systems 3 36 3 38 assigning to stations for button access systems 3 36 3 38 assigning to stations for dial access systems 3 39 3 41 a...

Page 401: ...d lists 3 87 3 104 setting up exclusion list 3 87 3 104 setting up Outward Restriction 3 86 3 104 0 Off Premises Range Extender 1 35 3 110 Off Premises Telephone Interface 1 33 1 35 3 110 2 128 2 130 administering telephones connected to 3 112 3 113 One Touch Call Handling BIS 34D console administration 3 106 Display console administration 3 89 One Touch Hold with Call Announcement setting system ...

Page 402: ...play console administration 3 90 too long 4 53 too Short 4 52 Reminder Service Cancel BIS 34D console administration 3 107 Display console administration 3 90 printout of 3 107 Renumbering system after adding modules 3 63 3 64 after replacing modules 3 63 3 64 procedure for 3 64 Restarting the control unit 4 55 Ringing options 3 114 4 38 assigning to lines or line pools 3 114 3 116 Ringing on Tran...

Page 403: ...em capacities 1 44 MERLIN II system features 1 11 1 17 Tables continued Port requirements for system accessories 1 44 Products adjunct equipment 5 6 5 7 Products control unit 5 1 5 2 Products voice terminals and accessories 5 3 5 5 Tie line DIP switch settings 3 52 Unit load rating of MERLIN II system voice terminals and accessories 2 59 Wiring parts cross reference 2 45 Wiring reference 2 45 2 49...

Page 404: ... rings constantly 4 40 wrong hold disconnect interval 4 46 Voice terminal jack testing for a dial tone 2 100 2 101 Voice terminal power supply 2 130 Voice terminal type setting 3 41 3 43 Voice terminal wiring for adjacent odd even jacks illus 2 27 connecting directly 2 25 2 26 connecting through a jack field 2 24 connecting to the control unit 2 23 2 44 for two voice pairs 2 26 2 29 Voice terminal...

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