AT&T MERLIN II Attendant, Installer'S Manual

Page 1: ...AT T MERLIN II COMMUNICATIONS SYSTEM MERLIN II Attendant Installer s Guide...

Page 2: ...is subject to change without notice AT T assumes no responsibility for any errors that may appear in this document MERLIN is a registered trademark of AT T To order copies of this document call the A...

Page 3: ...iew Equipment and Location 1 1 Requirements 1 7 Administration Procedures Connecting the MERLIN II Attendant 1 10 1 14 Section 2 Initial Programming Programming Features 2 1 Section 3 Testing and Trou...

Page 4: ...of FCC rules which are designed to provide reasonable protection against such interference when operated in a commercial environment Operating this equipment in a residential area is likely to cause...

Page 5: ...ome of the key features of the MERLIN II Attendant are Security Code An authorized caller code that must be entered before changing any programmable features to protect recorded announcements and othe...

Page 6: ...up Routing plans and programming changes can be saved up to eight weeks following a power outage provided the battery is fully charged Recorded announcements can be saved up to three hours under the s...

Page 7: ...n Blinking talking Power and Battery Lights I Description Battery charging Battery fully charged Unit operating on battery power Unit not operating refer to Troubleshooting Out of Service code refer t...

Page 8: ...recessed button resets the MERLIN II Attendant See Troubleshooting for details setup switches There are four setup switches Switches 1 2 and 3 control the MERLIN II Attendant response to a power outa...

Page 9: ...reset to defaults during a power outage The MERLIN II Attendant does not answer calls during a power outage Not Used CAUTION After connecting ac power to the MERLIN II Attendant be sure that switches...

Page 10: ...to line This connects the MERLIN II Attendant with the Basic Telephone 012 Module on the MERLIN II system control unit 1 6 Overview...

Page 11: ...en programming MERLIN 11 Attendant features you can connect a basic Touch Tone telephone to one of the remaining eight ports to perform the programming procedures NOTE If a 400 w TTR module is present...

Page 12: ...number of MERLIN II Attendants required TABLE 1 4 Incoming Lines Table Number Number of of Lines Units Needed 6 or fewer 10 12 The location for the MERLIN II Attendant must meet the following criteri...

Page 13: ...feet away from the MERLIN II system control unit A sufficient distance away from a heating or cooling source to prevent exposure to temperatures beyond 32 F to 104 F O C to 40 C Equipment and Location...

Page 14: ...e pools you need to assign these ports on the Basic Telephone 012 Module to the same Call Distribution Group to prevent call contention between the units Perform all the appropriate administration pro...

Page 15: ...Line Pool Press the Auto Intercom button for the MERLIN II Attendant port Press Enter A steady green light goes on next to the Auto Intercom button and the two beep confirmation tone sounds Press the...

Page 16: ...he number of the Call Distribution Group default numbers 870 through 875 Press Enter Press the Auto Intercom button for each MERLIN II Attendant port Green light on port is assigned to CDG Green light...

Page 17: ...ppears Press More Night Press Group Dial the intercom number for the receptionist of the Night Service group that you are assigning the MERLIN II Attendant to Press Enter Press the Auto Intercom butto...

Page 18: ...FIGURE 1 3 Setup Switch Positions for Installing Unit 1 Connect a basic Touch Tone phone to the port on the Basic Telephone 012 Module that you have administered for the MERLIN II Attendant 2 Lift th...

Page 19: ...nt with the hook on the bracket Slide the unit over the hook and down to secure Make sure setup switches 1 and 2 are off then plug one end of the modular phone cord into the jack on the back of the ME...

Page 20: ...ing power outage See NOTE Not used NOTE During a power outage there is no need to use battery backup to answer calls if the MERLIN II Attendant shares an Uninteruptible Power Supply UPS with the MERLI...

Page 21: ...FIGURE 1 4 Connecting the MERLIN II Attendant Connecting the MERLIN II Attendant 1 17...

Page 22: ...1 system voice terminal that is connected to the MERLIN 11 system control unit you must enter an additional pound sign each time a pound sign appears in a programming command COMPLETING THE PLANNING F...

Page 23: ...the default authorized caller code 789 The two beep confirmation tone sounds Continue programming the features in the following order a Set the MERLIN II Attendant Clock b Set the Business Days c Set...

Page 24: ...5 Thursday 6 Friday 7 Saturday b Two digits for the current month 01 02 03 04 05 06 07 08 09 10 11 12 January February March April May June July August September October November December c Two digit...

Page 25: ...Attendant Planning Form A to set the customer s business days the default is open Monday through Friday 1 Dial 74 followed by the code for the day of the week 1 2 3 4 5 6 7 9 Sunday Monday Tuesday We...

Page 26: ...igit code for the day of the week 1 2 3 4 5 6 7 9 Sunday Monday Tuesday Wednesday Thursday Friday Saturday Entire week 7 days b Two digits for the opening hour military time 00 midnight 23 11 00 p m c...

Page 27: ...BLE 2 1 Default Announcement Time Allocations Seconds Announcement 20 Day announcement 20 Night announcement 14 Transfer Fail announcement 5 Hold announcement 5 Connect announcement N O T E If the tim...

Page 28: ...ated for the Day announcement Two digits for the maximum time in seconds allocated for the Night announcement Two digits for the maximum time in seconds allocated for the Transfer Fail announcement Tw...

Page 29: ...ded You have reached AT T Pause If you know the extension of the person you are calling please dial it now Pause For Sales dial 1 Pause For Parts dial 2 Pause For Customer Service dial 3 Pause Or stay...

Page 30: ...MERLIN II Attendant is administered to transfer calls ROUTING PLAN one of two ways Blind Transfer The MERLIN II system control unit handles the call after the MERLIN II Attendant transfers the caller...

Page 31: ...a car serviced would not want to talk to the sales department if the service department was unavailable FIGURE 2 1 Blind Transfer process 2 10 Programming Features...

Page 32: ...ttendant transfers the call to the secondary extension when the first primary extension is unavailable NOTE The number of rings allowed before the call is transferred to the secondary extension is pro...

Page 33: ...FIGURE 2 2 Supervised Transfer process 2 12 Programming Features...

Page 34: ...answers all the calls coming in on the specified lines The receptionist handles callers who have rotary sets or who require additional assistance Backup Call Handling Incoming calls ring first at the...

Page 35: ...FIGURE 2 3 Immediate and Backup Call Handling 2 14 Programming Features...

Page 36: ...When the business is open this is the first extension number the MERLIN II Attendant dials when a caller selects this route Dial to indicate the end of the command for the Day Primary Extension Dial...

Page 37: ...dials when it cannot connect the caller to the Night Primary Extension Dial to indicate the end of the command for the Night Secondary Extension The two beep confirmation tone sounds Repeat these ste...

Page 38: ...lind transfer Dial the extension number where the caller will be connected Dial Continue programming or dial to exit authorized caller mode Dial to disconnect CHANGING CALL This section contains a lis...

Page 39: ...numbers the MERLIN II Attendant quickly determines if the extension number is valid and transfers the call without waiting for further input from the caller N O T E Occasionally a MERLIN II system has...

Page 40: ...ing If not using Night mode set to 15 2903 Dialing Delay 2 2 5 Number of seconds after an announcement that a caller has to dial a route or extension before the call is transferred to the receptionist...

Page 41: ...extension number in the range available in the system Do not set for systems with various numbers of extension digits See Extension Digits 9710 Highest Extension Identifies the highest valid extensio...

Page 42: ...y Answer Delay Night Answer Delay Dialing Delay Extension Delay Extension Digits Extension Transfer Lowest Extension Highest Extension Dial the number you have entered under Current Setting Dial The t...

Page 43: ...secondary extension if programmed If not make sure the call is forwarded to the receptionist Repeat this procedure except this time take the phone at the secondary extension off hook Make sure the Tra...

Page 44: ...3 digit extensions dial a valid extension number for each extension length If supervised transfer is selected there will be a delay of up to two seconds or the current Dialing Delay setting before yo...

Page 45: ...ts the pattern make sure aIl appropriate announcements are recorded See Playing Back Announcements in Section 2 Initial Programming If the problem persists or the battery light blinks more frequently...

Page 46: ...ade to play an unrecorded announcement 8 RAM constants pool corruption detected 9 ROM check sum error detected 10 Invalid value read from Real Time Clock During a maintain business power failure the M...

Page 47: ...the baud rate to 1200 using the following procedure 1 2 3 4 5 6 Dial the MERLIN II Attendant extension from a Touch Tone phone preferably a single line set NOTE If you are programming from a multilin...

Page 48: ...f times the Counters a call was Connecting the To P r i n t e r This field indicates the number of calls abandoned before the MERLIN II Attendant answered It also includes calls answered by other MERL...

Page 49: ...ing steps N O T E If any of the report counters exceed 65 535 total the counter is reset to 0 Printing Call Handling To print a report perform the following steps R e p o r t s 1 Dial the MERLIN II At...

Page 50: ...ng command 2 Wait for an answer 3 Dial followed immediately by the authorized caller code and 4 Dial 29101 5 Exit authorized caller mode by dialing 6 To disconnect dial Printing Call To print the curr...

Page 51: ...any changed programmed setting must be reentered and all announcements must be rerecorded To restore the default authorized caller code 1 2 3 4 5 On the back of the MERLIN II Attendant set switches 1...

Page 52: ...stering 1 12 Call handling 2 13 Call processing options changing 2 17 2 21 Call supervision 1 2 Call transfer methods 2 9 2 12 blind transfer 2 9 supervised transfer 2 11 Call volume 1 7 Caller code s...

Page 53: ...ture 1 14 Programming blind transfer routes 2 16 2 17 maintained during power outage 3 4 from remote location 1 1 supervised transfer routes 2 15 2 16 Programming mode entering 2 2 Programming mode le...