MERLIN MAIL—ML System Programming
Touch-Tone Gate Setting in
Monolingual Mode
In the monolingual mode, the Touch-Tone Gate determines whether the caller
is calling from a touch-tone phone or a rotary phone.
When the Touch-Tone Gate is “On,” the Automated Attendant Service
Greeting must prompt the caller to press [1] to indicate that the call is from a
touch-tone phone. If the caller presses [1] , the Automated Attendant Service
Main Menu is played to the caller. If the caller does not press [1] within four
seconds (eight seconds if Fax Call Handling is activated), the call is
processed as determined by the Dial 0/Timeout Action setting for the menu.
Setting the Touch-Tone Gate to “On” ensures that the callers from rotary
phones receive service quickly. When the Touch-Tone Gate is “Off,” rotary
callers must wait for the Automated Attendant Greeting to play once and the
Automated Attendant Main Menu to play before callers are transferred to the
system operator or the General Mailbox.
You should set the Touch-Tone Gate to “On” if you expect most of your callers
to be calling from rotary phones.
NOTE:
If you designate a fax extension, the Touch-Tone Gate is set to “On”
automatically and cannot be turned off.
Setting the Touch-Tone Gate
3-45
Summary of Contents for MERLIN MAIL
Page 13: ...Contents GL Glossary GL 1 IN I n d e x IN 1 vi...
Page 64: ...MERLIN MAIL ML System Programming Figure 3 1 MERLIN MAIL ML System Programming Menus 3 2...
Page 151: ...MERLIN LEGEND System Programming Figure 4 3 Immediate Call Handling Call Handling Methods 4 15...
Page 161: ...MERLIN LEGEND System Programming Figure 4 4 Delayed Call Handling Call Handling Methods 4 25...
