MERLIN MAIL—ML System Programming
Selector Codes and Selector Code Actions
The main menus consist of a recorded script listing menu options and the
corresponding digit (Selector Code) the caller presses to select each option.
When the caller enters a Selector Code on the phone’s dialpad to select a
menu option, the Automated Attendant Service performs the action
designated for that option:
■
Transfer to a frequently called department or extension.
■
Play a pre-recorded announcement containing frequently
requested information.
■
Play a submenu listing additional options.
For example, a caller to the Travel Agency would hear the following greeting:
Automated Attendant Service Prompts Caller Response
Thank you for calling Travel Agency.
if you are calling from a touch-tone phone,
press [1] now.
For cruises, press [1]
For corporate travel, press [2]
For personal travel, press [3]
For discounted trip information, press [4]
If you know the extension of the person you
are calling, press [8] and dial that person’s
extension.
Or stay on the line for assistance.
The caller presses [1] The
Automated Attendant Service
plays ANY Travel Agency’s
main menu.
Caller presses dialpad
buttons in response to the
prompts or waits for
assistance.
Programming the Automated Attendant Menus
3-55
Summary of Contents for MERLIN MAIL
Page 13: ...Contents GL Glossary GL 1 IN I n d e x IN 1 vi...
Page 64: ...MERLIN MAIL ML System Programming Figure 3 1 MERLIN MAIL ML System Programming Menus 3 2...
Page 151: ...MERLIN LEGEND System Programming Figure 4 3 Immediate Call Handling Call Handling Methods 4 15...
Page 161: ...MERLIN LEGEND System Programming Figure 4 4 Delayed Call Handling Call Handling Methods 4 25...
