MERLIN MAIL—ML System Programming
10. [*][#] to approve the new announcement.
The message "Approved” plays.
If the MERLIN MAIL—ML system was setup for monolingual operation,
the Announcement Administration Menu plays. This procedure is
complete.
If the MERLIN MAIL—ML system was setup for bilingual operation, the
system prompts you to record the announcement script in the
secondary system language at the tone. Go to Step 11.
11. (Bilingual Operation Only) Repeat steps 8 through 10 to record the
announcement script in the secondary system language.
The Announcement Administration Menu plays.
Creating Submenus
If you want to program more than nine menu options in a Main Menu, you will
need to program one or more submenus to provide the additional options to
callers.
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MERLIN MAIL—ML Form G: Automated Attendant Service
Submenus provides the following information for each planned
submenu:
— Submenu number
— Selector Code and Selector Code Action
— Submenu script
You can create up to 99 submenus, but more than three menu
levels tend to confuse callers.
Each submenu can contain up to nine options, but more than five
options tend to confuse callers.
If you are creating more than one submenu, create the
lowest-level submenu first.
Programming the Automated Attendant Menus
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Summary of Contents for MERLIN MAIL
Page 13: ...Contents GL Glossary GL 1 IN I n d e x IN 1 vi...
Page 64: ...MERLIN MAIL ML System Programming Figure 3 1 MERLIN MAIL ML System Programming Menus 3 2...
Page 151: ...MERLIN LEGEND System Programming Figure 4 3 Immediate Call Handling Call Handling Methods 4 15...
Page 161: ...MERLIN LEGEND System Programming Figure 4 4 Delayed Call Handling Call Handling Methods 4 25...
