MERLIN MAIL—ML System Programming
Creating the Day/Night Main Menus
The Automated Attendant Service Day and Night Menus are the top level
menus from which callers can transfer to an extension or department, play a
submenu, or play an announcement. Because they are the top level menus,
program the Day and Night Main Menus after you have programmed the
announcements and submenus they offer as menu options.
■
Create the Day Main Menu using MERLIN MAIL—ML Form E:
Automated Attendant Service Day Main Menu.
■
Create the Night Main. Menu using MERLIN MAIL—ML Form G:
Automated Attendant Service Night Main Menu.
NOTE:
Submenus and announcements must be created before the Main
Menus. Refer to the preceding instructions for “Creating
Submenus” and “Creating Announcements.”
■
Even if the Night Main Menu is identical to the Day Main Menu,
you must create them both.
■
If either menu is not being used, follow Steps 1 through 9 to
delete Selector Codes 1 through 4 for that menu. These codes
are factory-set to transfer calls directly to extensions.
To create the Day and Night Day Menus, follow the instructions below:
1. Log into the MERLIN MAIL—ML system as the system administrator.
The system administrator’s name plays; then the Voice Mail Activity Menu
plays.
2. [9] to program the system.
The System Administration Menu plays.
3. [3] for Automated Attendant Service.
The Automated Attendant Service Administration Menu plays.
Programming the Automated. Attendant Menus
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Summary of Contents for MERLIN MAIL
Page 13: ...Contents GL Glossary GL 1 IN I n d e x IN 1 vi...
Page 64: ...MERLIN MAIL ML System Programming Figure 3 1 MERLIN MAIL ML System Programming Menus 3 2...
Page 151: ...MERLIN LEGEND System Programming Figure 4 3 Immediate Call Handling Call Handling Methods 4 15...
Page 161: ...MERLIN LEGEND System Programming Figure 4 4 Delayed Call Handling Call Handling Methods 4 25...
