MERLIN LEGEND System Programming
Call Handling Methods
The MERLIN MAIL—ML Automated Attendant Service provides four call
handling methods that allow external calls to be answered by Automated
Attendant Service or by the system operator:
■
Immediate Call Handling
■
Fax Call Handling
■
Delayed Call Handling
■
Night Only Call Handling
The following sections describe each call handling method and the
programming steps required for each method.
NOTE:
Fax Call Handling can be combined with Immediate Call Handling. Fax
Call Handling can also be combined with Night Only Call Handling for
MERLIN LEGEND Release 2.0 and later releases. Fax Call Handling
cannot be combined with Delayed Call Handling.
Figure 4-2 outlines the programming steps required for each call handling
method.
4-12
Call Handling Methods
Summary of Contents for MERLIN MAIL
Page 13: ...Contents GL Glossary GL 1 IN I n d e x IN 1 vi...
Page 64: ...MERLIN MAIL ML System Programming Figure 3 1 MERLIN MAIL ML System Programming Menus 3 2...
Page 151: ...MERLIN LEGEND System Programming Figure 4 3 Immediate Call Handling Call Handling Methods 4 15...
Page 161: ...MERLIN LEGEND System Programming Figure 4 4 Delayed Call Handling Call Handling Methods 4 25...
