MERLIN LEGEND System Programming
MERLIN LEGEND Planning Forms
The following MERLIN LEGEND planning forms contain information you will
need to program the call handling methods.
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Form 2a: System Numbering — Station Jacks
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Form 6d: Group
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Form 6e: Group
Immediate Call Handling
Coverage
Calling
With Immediate Call Handling, the MERLIN MAIL—ML Automated Attendant
Service answers all incoming calls (see Figure 4-3). The caller hears the
Automated Attendant Service greeting and Main Menu, makes a selection
from the menu, and either gets transferred to a department or extension, hears
an announcement, or hears another menu listing additional options.
When the number of incoming calls to the MERLIN MAIL—ML system is large,
overflow calls are sent to the system operator, who provides assistance or
transfers the call. After business hours, the caller hears the Night Greeting
and Night Main Menu.
When Fax Call Handling
recognizes the fax CNG
is programmed, Automated Attendant Service
tone and directs the fax call to a fax machine.
4-14
Call Handling Methods
Summary of Contents for MERLIN MAIL
Page 13: ...Contents GL Glossary GL 1 IN I n d e x IN 1 vi...
Page 64: ...MERLIN MAIL ML System Programming Figure 3 1 MERLIN MAIL ML System Programming Menus 3 2...
Page 151: ...MERLIN LEGEND System Programming Figure 4 3 Immediate Call Handling Call Handling Methods 4 15...
Page 161: ...MERLIN LEGEND System Programming Figure 4 4 Delayed Call Handling Call Handling Methods 4 25...
