Post-lmplementation
Night Service Programming
Verify with the MERLIN LEGEND system manager that the Night Service you
have programmed operates properly using one of the methods described
below:
■
If Night Service with time set has been administered, the system
will automatically go into Night Service at the scheduled time.
■
If you are using Night buttons to enable Night Service, turn Night
Service on.
■
If you have more than one system operator, press the Night
button on each system operator’s console to enable Night
Service. If all Night buttons are not pressed, the system will play
the Automated Attendant Day Greeting and Day Main menu
instead of the Night Greeting and Night Main menu.
■
If you are using Night buttons and passwords to enable Night
Service, press the Night button on one console and enter the
password to enable Night Service.
NOTE:
If you are using Night Only Call Handling, you may want to make the
Night Greeting and Night Main menu identical to the Day Greeting and
Day Main menu to ensure that the correct Automated Attendant Service
greetings and menus play, even if an operator does not press the Night
button.
To verify the Night Main Menu:
1 .
Perform the appropriate step for your Night Service:
— Night Service with Time Set: program the current time on
MERLIN LEGEND to two minutes before the time set for night
mode to go into effect, then wait three minutes for the system to
go into Night Service mode.
— Night Service button: press the button on the attendant’s
console.
Performing Acceptance Tests
5-11
Summary of Contents for MERLIN MAIL
Page 13: ...Contents GL Glossary GL 1 IN I n d e x IN 1 vi...
Page 64: ...MERLIN MAIL ML System Programming Figure 3 1 MERLIN MAIL ML System Programming Menus 3 2...
Page 151: ...MERLIN LEGEND System Programming Figure 4 3 Immediate Call Handling Call Handling Methods 4 15...
Page 161: ...MERLIN LEGEND System Programming Figure 4 4 Delayed Call Handling Call Handling Methods 4 25...
