Troubleshooting
6
PROBLEM:
Touch-tones were entered but not detected by the MERLIN
MAIL—ML system.
Possible Cause
Corrective Action
The line is too "noisy”.
The system may not be able
interpret touch-tones while a
to
prompt
plays because of the noise. Wait until
the prompt finishes before entering
the touch-tones.
If you are using a speakerphone, turn
off the microphone.
PROBLEM:
A call transferred by the system appears on both the intercom
button and a phone’s line button.
Possible Cause
Corrective Action
When the system transfers a call to a
Use the intercom button to answer the
phone that has a line appearance for
call.
the line the call is on, the call rings at
the intercom button but also flashes
on the line button.
Troubleshooting
6-1
Summary of Contents for MERLIN MAIL
Page 13: ...Contents GL Glossary GL 1 IN I n d e x IN 1 vi...
Page 64: ...MERLIN MAIL ML System Programming Figure 3 1 MERLIN MAIL ML System Programming Menus 3 2...
Page 151: ...MERLIN LEGEND System Programming Figure 4 3 Immediate Call Handling Call Handling Methods 4 15...
Page 161: ...MERLIN LEGEND System Programming Figure 4 4 Delayed Call Handling Call Handling Methods 4 25...
