Troubleshooting
PROBLEM:
No one is on the line when you first answer a call transferred by
the system.
Possible Cause
Corrective Action
If the system is using Supervised
Transfer, it waits for you to answer the
call before it connects the caller to
you. Thus, there is a momentary delay
between the time you pick up the call
and when the caller is actually
connected. Under these
circumstances, the system waits to
hear your voice before connecting the
call.
The system has transfered the call to
a non-subscriber.
When you answer a call, wait a
moment after the two beeps, then
speak again. The caller should be
connected.
Use Unsupervised Transfer together
with group coverage by the MERLIN
MAIL—ML system. Unsupervised
Transfer will connect the call
immediately. If there is no answer,
group coverage will send the call to
the MERLIN MAIL—ML system’s Call
Answer Service.
None. It is normal operation for a short
delay to occur when the system
transfers a call to a non-subscriber.
PROBLEM:
Part of the greeting gets cut off.
Possible Cause
Corrective Action
You may have begun recording the
Speak after the beep ends.
greeting too early.
A touch-tone was pressed while
Re-record the greeting.
recording the greeting.
6-2
Troubleshooting
Summary of Contents for MERLIN MAIL
Page 13: ...Contents GL Glossary GL 1 IN I n d e x IN 1 vi...
Page 64: ...MERLIN MAIL ML System Programming Figure 3 1 MERLIN MAIL ML System Programming Menus 3 2...
Page 151: ...MERLIN LEGEND System Programming Figure 4 3 Immediate Call Handling Call Handling Methods 4 15...
Page 161: ...MERLIN LEGEND System Programming Figure 4 4 Delayed Call Handling Call Handling Methods 4 25...
