G l o s s a r y
A
.
Announcement
An informative message that provides frequently requested information. It is
pre-recorded by the system administrator and plays to callers who select it from the
Automated Attendant Service Main Menu or a submenu.
Automated Attendant
See Automated Attendant Service.
Automated Attendant Service
The system component that automatically answers and directs incoming calls to the
desired extensions or plays an announcement selected by the caller.
B
Bilingual Mode
MERLIN MAIL—ML system operation that allows callers and subscribers to select one
of two languages in which system prompts, menus, and announcements are played.
Bilingual language combinations are English/French, French/English, English/Spanish,
and Spanish/English. See also Primary System Language and Seconday System
Language.
Broadcast
A feature that lets the system administrator send a message to all Voice Mail
subscribers at the same time without having to address it to each extension.
Business Schedule
The days and hours that a business is open or closed. This programmable option can
be used to determine when the Automated Attendant Service Day or Night greetings
and menus play.
C
Call Answer Service
The system feature that allows callers to leave a message or to transfer to another
extension when their calls are not answered by the called party.
GL-1
Summary of Contents for MERLIN MAIL
Page 13: ...Contents GL Glossary GL 1 IN I n d e x IN 1 vi...
Page 64: ...MERLIN MAIL ML System Programming Figure 3 1 MERLIN MAIL ML System Programming Menus 3 2...
Page 151: ...MERLIN LEGEND System Programming Figure 4 3 Immediate Call Handling Call Handling Methods 4 15...
Page 161: ...MERLIN LEGEND System Programming Figure 4 4 Delayed Call Handling Call Handling Methods 4 25...
