Overview
■
Announcements of frequently requested information (such as
directions or business hours) can be included as menu options,
thereby freeing an employee’s time for other tasks.
Examples of Automated Attendant Service
The following examples show how you can set up Automated Attendant
Service for monolingual and bilingual modes. The examples illustrate how a
caller can quickly reach the extension he or she wants.
Monolingual Mode Example—English as the Only Language.
The following
example consists of a greeting followed by a menu of options to reach
particular extensions.
Automated Attendant Service Prompts Caller Response
Thank you for calling the XYZ Company. If
you are calling from a touch-tone phone,
press [1] now.
For sales, press [1]
For customer service, press [2].
If you know the extension of the person you
are calling, press [8] and dial the extension
now.
For a directory of employees listed by last
name, press [*] [A] .
Or stay on the line for assistance.
Caller presses [1] to indicate
the call is from a touch-tone
phone.
Caller presses dialpad
buttons in response to the
prompts, or waits for the
system operator to answer
the call.
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System Services and Features
Summary of Contents for MERLIN MAIL
Page 13: ...Contents GL Glossary GL 1 IN I n d e x IN 1 vi...
Page 64: ...MERLIN MAIL ML System Programming Figure 3 1 MERLIN MAIL ML System Programming Menus 3 2...
Page 151: ...MERLIN LEGEND System Programming Figure 4 3 Immediate Call Handling Call Handling Methods 4 15...
Page 161: ...MERLIN LEGEND System Programming Figure 4 4 Delayed Call Handling Call Handling Methods 4 25...
