Overview
Administering the Schedule Using
MERLIN LEGEND Night Service
The MERLIN LEGEND system notifies the MERLIN MAIL—ML system when
MERLIN LEGEND Night Service begins and ends. When the MERLIN
MAIL—ML system is notified that Night Service is on, the Automated
Attendant Service plays the night greeting, menus, and announcements.
When the MERLIN MAIL—ML system is notified that Night Service is off, the
Automated Attendant Service plays the day greeting, menus, and
announcements.
There are three ways that the MERLIN MAIL—ML system can be notified when
MERLIN LEGEND Night Service begins and ends:
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■
■
Night Service with Time Set — On the MERLIN LEGEND system,
you set up a schedule that specifies when Night Service begins and
ends. The MERLIN LEGEND system notifies the MERLIN MAIL—ML
system automatically whenever the MERLIN LEGEND system goes
into or out of Night Service.
Night Service with Group Assignment — The MERLIN LEGEND
system notifies the MERLIN MAIL—ML system that Night Service is
on when all system operator positions have Night Service activated.
The MERLIN LEGEND system notifies the MERLIN MAIL — ML
system that Night Service is off when one system operator position
has deactivated Night Service.
Night Service with Outward Restriction — The MERLIN LEGEND
system notifies the MERLIN MAIL—ML system when Night Service
goes on and off when one operator activates or deactivates Night
Service.
NOTE:
If you use Night Only Call Handling, the Automated Attendant Service is
only available when the MERLIN LEGEND Night Service feature is on.
For more information on the MERLIN LEGEND Night Service feature, see your
MERLIN LEGEND documentation.
System Services and Features
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Summary of Contents for MERLIN MAIL
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