background image

 

 
© 2020 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property. 

Page 3 

CALNET:  AT&T Hosted Voice Service 

Quick reference guide 

 Mitel 6865i 

AT&T Hosted Voice Services: Quick reference guide 

What is the Mitel® 6865i? 

 

The Mitel 6865i

 

phone is a full-featured IP phone with a hands-free speakerphone and 

handset designed for hi-fidelity wideband audio for lifelike voice quality, a built-in headset 
connection and an integrated Ethernet switch.  The phone can have up to twenty-four 
unique phone numbers, has additional keys such as Redial, Hold, Conference, and Transfer, 
and eight programmable top soft keys to perform various features or tasks. The Mitel 6865i

 

is equipped with a grey scale graphical LCD display. 

 

Mitel 6865i

 

at a glance 

1.

 

Graphic display

:  Provides information about calls, messages, soft keys, time / date. 

2.

 

LED indicator

:  Flashes when there is a new voicemail. 

3.

 

Top soft keys

:  8 programmable keys to perform various features or tasks, including 

additional lines, busy lamp fields or speed dials.  

4.

 

Navigation / Select key

:  Navigates through the displayed information in the graphic 

display window.  The center button selects the displayed data. 

5.

 

Transfer key

:  Transfers the active call to another number. 

6.

 

Conference key

:  Begins a conference call with the active call. 

7.

 

Received Callers List key

:  Accesses list of the last 200 received and missed calls. 

8.

 

Outgoing Redial key

:  Accesses a list of the last 100 previously dialed numbers. 

9.

 

Line 2 appearance key

:  Activates selected line. 

10.

 

Line 1 appearance key

:  Activates selected line. 

11.

 

Speaker / Headset key:

  Enables hands-free communication through a headset or 

the speaker phone. 

12.

 

Microphone

:  Allows for hands-free audio transmission. 

13.

 

Line indicators:

  Display the state of an active call or line status. 

14.

 

Dial pad

:  Enters digits to be dialed and entries in the Contact Directory. 

15.

 

Mute key

:  Temporarily cancels outbound audio transmission. 

16.

 

Volume control key

:  Controls the volume for the handset, ringer and speaker. 

17.

 

Options key

:  Access settings such as directory, user preferences and phone 

settings, such as screen brightness, appearance, and ringtone. 

18.

 

Hold key: 

 Places an active call on hold and resumes a held call. 

19.

 

Goodbye key:

  Ends an active call or session to bring the phone back to an idle state. 

20.

 

Speaker:  

Provides audio output for the ringer and hands- free communication. 

21.

 

Handset

:  Allows two-way communication. 

 
 

 

Summary of Contents for Mitel 6865i

Page 1: ...ights reserved AT T and the Globe logo are registered trademarks of AT T Intellectual Property CALNET AT T Hosted Voice Service Quick reference guide Mitel 6865i CALNET AT T Hosted Voice Service Quick reference guide Mitel 6865i Version 1 0 ...

Page 2: ...020 AT T Intellectual Property All rights reserved AT T and the Globe logo are registered trademarks of AT T Intellectual Property Page 2 CALNET AT T Hosted Voice Service Quick reference guide Mitel 6865i ...

Page 3: ...yed information in the graphic display window The center button selects the displayed data 5 Transfer key Transfers the active call to another number 6 Conference key Begins a conference call with the active call 7 Received Callers List key Accesses list of the last 200 received and missed calls 8 Outgoing Redial key Accesses a list of the last 100 previously dialed numbers 9 Line 2 appearance key...

Page 4: ... Note Additional calls accessing a busy line appearance will be forwarded to voicemail Placing a call on hold During an active call Press the Hold key To remove from hold Press the Hold key again Select the flashing line key Notes Music on hold will play if a conference call is put on hold If multiple calls are held use the up down arrows of the Navigation Select key to switch between calls and pr...

Page 5: ...accessed by selecting the Received Callers List key Notes Entries are listed in the order received Log will retain 200 instances You cannot delete or save entries Retrieve call list Select the Received Callers List key Use the Navigation Select key to select the desired call entry Select a line key to place the call Outgoing Caller list The outgoing call list can be accessed by selecting the Outgo...

Page 6: ...o not need to place the call on hold before transferring During the transferring process the caller will automatically be put on hold Transferring a call directly to voicemail During an active call press the Transfer key Enter 55 To transfer directly to your own mailbox press or just hang up To transfer to another mailbox enter the extension and press Parking a call Parking a call allows you to pi...

Page 7: ...ne is idle select the Call Forward Call Fwd top soft key Using the Navigation Select key select the down arrow to the desired call forward function All Call Forwarding Always Busy Call Forwarding Busy No Answer Call Forwarding No Answer Select Change to remove a number Select Done when completed Select to confirm changes or 0 to cancel changes Push to Talk You can initiate a push to talk intercom ...

Page 8: ...f new voicemails displayed in graphic display To retrieve messages Press the Voicemail top soft key Enter your voicemail PIN to access messages Register or reboot your phone There will be times when you must reset your phone so that it can retrieve crucial software updates and configurations Select the Options key Use the Navigation Select key to select Restart Phone Select to confirm changes or C...

Reviews: