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© 2020 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property. 

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CALNET:  AT&T Hosted Voice Service 

Quick reference guide 

 Mitel 6865i 

Feature access (star) codes

 

These are some of the commonly used feature 
access (star) codes: 
 

 

*50  Push to Talk (intercom) 
*54*  Temporarily unblock caller ID 
*55  Transfer caller directly to voicemail 
*60  Turn off music on hold per call 
*66   Last number redial 
*67  Caller ID Selective Blocking 
*68  Call park 
*69  Call return 
*70  Call waiting off  
*72  Forward all calls on 
*73  Forward all calls off 
*75  Speed Dial 100 
*82  Caller ID Selective Unblocking 
*88  Call park retrieve 

 

Clearspan® Personal Voice Portal 

You can listen to your Clearspan voicemail messages 
using any touchtone phone (IP, wireline or wireless). 
 

New voicemail message 

 

Flashing red indicator light 

 

Envelope in graphic display 

 

Number of new voicemails displayed in 
graphic display.  

 

To retrieve messages: 

 

Press the Voicemail top soft key. 

 

Enter your voicemail PIN to access 
messages. 

 

Register or reboot your phone 

There will be times when you must reset your phone 
so that it can retrieve crucial software updates and 
configurations. 

 

Select the Options key. 

 

Use the Navigation / Select key to select 

Restart Phone

 

Select 

#

 to confirm changes or 

Cancel

 to 

cancel reboot. 

 
Note:  The Mitel logo will appear in the display 
window for a short time.  Once the logo disappears, 
the phone is operational. 
 

Block and unblock Caller ID 

Your administrator controls the Caller ID settings for 
your organization.  When Caller ID is turned on, your 
number appears on the phone you call.  If permitted 

by your organization, you can block your line’s Caller 

ID on a per call basis.    
 

Temporarily block Caller ID: 

 

Enter *67 and the number you want to call. 

 

Your administrator can also block your line’s Caller ID 

for all calls.  You can only 

unblock your line’s Caller ID 

on a per call basis.    
 

Temporarily unblock Caller ID: 

 

Enter *54* and the number you want to call. 

 
 

Summary of Contents for Mitel 6865i

Page 1: ...ights reserved AT T and the Globe logo are registered trademarks of AT T Intellectual Property CALNET AT T Hosted Voice Service Quick reference guide Mitel 6865i CALNET AT T Hosted Voice Service Quick reference guide Mitel 6865i Version 1 0 ...

Page 2: ...020 AT T Intellectual Property All rights reserved AT T and the Globe logo are registered trademarks of AT T Intellectual Property Page 2 CALNET AT T Hosted Voice Service Quick reference guide Mitel 6865i ...

Page 3: ...yed information in the graphic display window The center button selects the displayed data 5 Transfer key Transfers the active call to another number 6 Conference key Begins a conference call with the active call 7 Received Callers List key Accesses list of the last 200 received and missed calls 8 Outgoing Redial key Accesses a list of the last 100 previously dialed numbers 9 Line 2 appearance key...

Page 4: ... Note Additional calls accessing a busy line appearance will be forwarded to voicemail Placing a call on hold During an active call Press the Hold key To remove from hold Press the Hold key again Select the flashing line key Notes Music on hold will play if a conference call is put on hold If multiple calls are held use the up down arrows of the Navigation Select key to switch between calls and pr...

Page 5: ...accessed by selecting the Received Callers List key Notes Entries are listed in the order received Log will retain 200 instances You cannot delete or save entries Retrieve call list Select the Received Callers List key Use the Navigation Select key to select the desired call entry Select a line key to place the call Outgoing Caller list The outgoing call list can be accessed by selecting the Outgo...

Page 6: ...o not need to place the call on hold before transferring During the transferring process the caller will automatically be put on hold Transferring a call directly to voicemail During an active call press the Transfer key Enter 55 To transfer directly to your own mailbox press or just hang up To transfer to another mailbox enter the extension and press Parking a call Parking a call allows you to pi...

Page 7: ...ne is idle select the Call Forward Call Fwd top soft key Using the Navigation Select key select the down arrow to the desired call forward function All Call Forwarding Always Busy Call Forwarding Busy No Answer Call Forwarding No Answer Select Change to remove a number Select Done when completed Select to confirm changes or 0 to cancel changes Push to Talk You can initiate a push to talk intercom ...

Page 8: ...f new voicemails displayed in graphic display To retrieve messages Press the Voicemail top soft key Enter your voicemail PIN to access messages Register or reboot your phone There will be times when you must reset your phone so that it can retrieve crucial software updates and configurations Select the Options key Use the Navigation Select key to select Restart Phone Select to confirm changes or C...

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