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© 2020 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property. 

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CALNET:  AT&T Hosted Voice Service 

Quick reference guide 

 Mitel 6867i 

Line indicators 

The line indicators will change color depending on 
the event: 

 

Fast flashing green:  Incoming (ringing) call 

 

Solid green:  Active call is in progress 

 

Slow flashing green:  Call is on hold 

 

Solid red:  Shared line busy (if applicable) 

 

Line icons 

The following list describes the icons visible on the 
graphic display: 

 

Ringing/incoming call:  caller ID displayed on 
screen with a black arrow pointed 
downward. 

 

Call on hold:  hold symbol displayed. 

 

Outgoing call:  caller ID displayed on screen 
with a black arrow pointed upward. 

 

Active call:  caller ID displayed on screen. 

 

Voice mail messages: icon in upper right of 
display screen with number of new 
voicemails. 

 

Do Not Disturb:  white line inside a red circle 
in upper right corner of graphic display. 

 

Call history logs 

The call history logs can be accessed by either 
selecting the Received Caller List key or the 
Outgoing Redial key and then be filtered by call type 
using the Navigation / Select key. 
 
Entries within each call type are grouped by date: 

 

Missed calls 

 200 instances 

 

Received calls 

 200 instances 

 

Outgoing calls 

 100 instances  

 

Notes:   

 

When selecting the Received Callers List key, 
by default the phone displays the Received 
call history.  

 

When selecting the Outgoing Redial key, by 
default the phone displays the Outgoing call 
history.  

Retrieve call list: 

 

Select the Received Callers List key or the 
Outgoing Redial key. 

 

Use the Navigation / Select key to select the 
desired call list. 

 

Use the Navigation / Select key to select the 
desired call entry. 

 

Select the Dial soft key to place the call. 

 

Delete an individual log entry: 

 

Select the Received Callers List key or the 
Outgoing Redial key. 

 

Use the Navigation / Select key to select the 
desired call list. 

 

Use the Navigation / Select key to select the 
desired call entry. 

 

Select the Delete soft key. 

 

Select the Delete soft key again to confirm. 

 

Delete entire call list: 

 

Select the Received Callers List key or the 
Outgoing Redial key. 

 

Use the Navigation / Select key to select the 
desired call list to be deleted. 

 

Select the Delete soft key. 

 

Select the Delete soft key again to confirm. 

 

Save an individual call log entry: 

 

Select the Received Callers List key or the 
Outgoing redial key. 

 

Use the Navigation / Select key to select the 
desired call list. 

 

Use the Navigation / Select key to select the 
desired call entry. 

 

Select the Copy soft key to save. 
 

Note:  Copied call entries will be saved to the 
Personal Directory. 

 

 

Summary of Contents for Mitel 6867i

Page 1: ...ights reserved AT T and the Globe logo are registered trademarks of AT T Intellectual Property CALNET AT T Hosted Voice Service Quick reference guide Mitel 6867i CALNET AT T Hosted Voice Service Quick reference guide Mitel 6867i Version 1 0 ...

Page 2: ...020 AT T Intellectual Property All rights reserved AT T and the Globe logo are registered trademarks of AT T Intellectual Property Page 2 CALNET AT T Hosted Voice Service Quick reference guide Mitel 6867i ...

Page 3: ...ndow The center button selects the displayed data 6 Transfer key Transfers the active call to another number 7 Conference key Begins a conference call with the active call 8 Received Callers List key Accesses list of the last 200 calls received 9 Outgoing Redial key Accesses a list of the last 100 previously dialed numbers 10 Line 2 appearance key Activates selected line 11 Line 1 appearance key A...

Page 4: ... associated with the first call The second call is automatically placed on hold Note Additional calls accessing a busy line appearance will be forwarded to voicemail Placing a call on hold During an active call Press the Hold key To remove from hold Press the Hold key again Select the Pickup soft key Select the flashing line key Notes Music on hold will play if a conference call is put on hold If ...

Page 5: ...te Missed calls 200 instances Received calls 200 instances Outgoing calls 100 instances Notes When selecting the Received Callers List key by default the phone displays the Received call history When selecting the Outgoing Redial key by default the phone displays the Outgoing call history Retrieve call list Select the Received Callers List key or the Outgoing Redial key Use the Navigation Select k...

Page 6: ...complete Delete current contact Select the Directory key Use the Navigation Select key to select the Local Directory Select the contact you wish to delete Select the Delete soft key Select the Delete soft key again to confirm Personal Directory Contacts stored in the Personal Directory can be accessible from the phone device or the Clearspan user portal Contact information is limited to name and p...

Page 7: ...he held call and press the Conference key or the Conference Conf soft key Transferring a call Transferring a call releases the call from your phone You can transfer a call to an extension or 10 digit number Call transfer supervised Note You can speak privately to the receiving party before completing the transfer During an active call press the Transfer key or the Transfer Xfer soft key Enter the ...

Page 8: ...l Clear All soft key Note You can still make outgoing calls as normal On a shared line your phone will not ring but the line will blink and you can still answer the call Call forwarding Enable call forwarding with Feature access codes When your phone is idle enter 72 Call Forwarding Always 92 Call Forwarding No Answer Enter the forward to number and press Listen for the voice prompt that confirms ...

Page 9: ...o call emergency services Selecting a ringtone The phone can support 16 selectable ringtones Change the ringtone Select the Options key Use the Navigation Select key to select Ring Tones under the Audio icon Use the Navigation Select key to hear the different ringtones Select the Save softkey Select the Quit soft key Feature access star codes These are some of the commonly used feature access star...

Page 10: ...o will appear in the display window for a short time Once the logo disappears the phone is operational Block and unblock Caller ID Your administrator controls the Caller ID settings for your organization When Caller ID is turned on your number appears on the phone you call If permitted by your organization you can block your line s Caller ID on a per call basis Temporarily block Caller ID Enter 67...

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