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Appendix K
Troubleshooting
• Do not install this phone near a microwave oven or
on the same electrical outlet. You may experience
decreased performance while the microwave oven is
operating.
• If your phone is plugged in with a modem or a surge
protector, plug the phone (or modem/surge protec-
tor) into a different location. If this solves the problem,
re-locate your phone or modem farther apart from one
another, or use a different surge protector.
• Relocate your phone to a higher location. The phone
will likely have better reception when installed in a high
area.
• If the other phones in your home are having the same
problem, the problem is in your wiring or local service.
Contact your local telephone company (charges may
apply).
I hear other
calls while using
my phone.
• Disconnect the telephone base from the telephone jack,
and plug in a different telephone. If you still hear other
calls, the problem is probably in your wiring or local ser-
vice. Call your local telephone company.
• Make sure that the ringer is not turned off. Refer to the
section(s) on ringer selection in this user’s manual.
• Make sure the telephone line cord is plugged securely
into the telephone base and the telephone jack. Make
sure the power cord is securely plugged in.
• The cordless handset may be too far from the telephone
base.
• Charge the battery in the cordless handset for at least
16 hours. For optimum daily performance, return the
cordless handset to the telephone base or charger when
not in use.
• You may have too many extension phones on your tel-
ephone line to allow all of them to ring simultaneously.
Try unplugging some of the other phones.
My cordless
handset does
not ring when I
receive a call.
