Applied Thermal Control Ltd
39 Hayhill Industrial Estate
Barrow-upon-Soar, Loughborough
LE12 8LD, United Kingdom
+44 (0) 1530 839 998
Service@thermalexchange.co.uk
Support@app-therm.com
Operating Manual; Warranty Terms
Annex K-1
DOCUMENT DETAILS
Date 23/JUN/2020
Author(s) RW, MJH
Page 1 / 1
Revision 2
WARRANTY TERMS
Please visit the website warranty registration page to ensure ATC can offer you the best possible support;
https://www.app-therm.com/warranty-registration/
a) For how long is my ATC product warrantied?
ATC provides a comprehensive return to base 2-year parts, 1-year labor warranty from delivery as
standard on all new equipment, provided it has been installed and operated in accordance with the
manual.
b) Where will ATC fulfill the product warranty?
ATC’s standard warranty terms are Return to Base (RTB) – issues with chillers are often easily solvable
over the phone or email, or by reviewing ATC’s technical guidance on the web and in the product manual.
On occasion, at the discretion of ATC, goods may be serviced on site FOC or a service loan unit may be
supplied. Warranty cover excludes the cost of travel by engineers and loan unit rental charges. Obtaining
onsite service for a product, even in full warranty, is a chargeable service.
c) Who is liable for shipping charges in the event of warranty failure?
During the
first
year
of the warran
ty period, freight costs for shipping to ATC are for the customer’s
account. Freight costs for shipping from ATC are for ATC’s account.
During the
second
year
of the warranty, freight costs to and from ATC are for the customer’s account.
d) I
’m experiencing problems with my chiller. It’s within warranty – what do I do next?
Contact ATC to discuss the issue you are having. The contact details in the header of this document are
an ideal place to start. Be sure to have your model number and serial number on-hand to aid those
attempting to solve remotely.
e)
Telephone support couldn’t fix my chiller – what do I do next?
An RMA form must be completed. This allows both the end-user and ATC to clarify your details, to set the
party responsible for shipping costs, and to set a different return address if desired. Shipping advice is
provided, and the end-user must sign a declaration that states the unit is safe to handle. Return the form
by email for fastest response.
f) What happens if my chiller failed outside warranty or requires non-warranty repair work?
A purchase order will be requested to cover an initial inspection
– this will only be invoiced if the inspection
shows there is no fault. If packaging is required, i.e. a crate, a separate charge will be levied. If the end
user prefers ATC to arrange a collection, a shipping charge may be levied.
g) Our process must continue running
– can we have a loan unit whilst our chiller is in repair?
ATC hold several standard air-cooled chillers at the factory for the sole purpose of offering for loan
– these
are available on a first-come, first-serve basis. Models up-to 3kW capacity are available.
Annex K-1 200623 Standard warranty terms of ATC
27
