ATCOM APBX IP4G, User Manual

Page 1: ...APBX IP4G User Manual For Firmware Version V1 4 0 2013 07 17...

Page 2: ...ettings 16 3 6 Conference 18 3 7 Paging Intercom 18 3 8 Options 18 4 Create SIP trunk and make outbound inbound calls to from VoIP provider 19 4 1 Create SIP trunks 19 4 2 Check SIP Trunk Status 21 4...

Page 3: ...ork Settings 36 8 1 Web Access 36 8 2 Firewall 36 8 3 Port Forwarding 39 8 4 DDNS 39 8 5 VLAN 39 9 System Settings 40 9 1 Change Password 40 9 2 Date Time 40 9 3 Firmware Upgrade 41 9 4 Backup and Res...

Page 4: ...s in different countries can be easily combined together to work like a virtual single office through internet and GSM Hardware Specifications CPU 400MHz Blackfin 532 Chip NAND Flash 256 M SDRAM 128 M...

Page 5: ...faces WAM and LAN in IP4G it can be used as a router WAN port connects Internet and LAN port connects local network Internet WAN Ext 6001 192 168 10 3 Ext 6002 192 168 10 4 Ext 6003 192 168 10 5 Ext 6...

Page 6: ...Password atcom 3 Go to Network Settings WAN Re set IP of WAN port 4 Go to Network Settings LAN Re set IP of LAN port 2 2 WAN Settings There are three ways to set an IP address to WAN port DHCP Static...

Page 7: ...f the router PPPoE APBX will obtain an IP address automatically after establishing a connection to PPPoE server with username and password 2 3 LAN Settings DHCP Yes APBX will get an IP address from DH...

Page 8: ...dress Subnet Mask Set the IP address subnet mask for LAN network interface Gateway Set the Gateway for LAN network interface Primary DNS Secondary DNS Set the DNS server for LAN network interface IP A...

Page 9: ...ed in DHCP client Primary DNS Secondary DNS DNS information that will be used in DHCP client Start IP End IP IP address pool IP in which will be assigned to DHCP client Lease Time The amount of time t...

Page 10: ...ension is an SIP account that allows IP phone or softphone to register to It can be created modified deleted one by one or in batch Click to add an extension or to add multiple extensions The extensio...

Page 11: ...e other s phone during a call default is Extension Transport The transplant protocol type for VoIP data package default is UDP Please make sure TCP is enabled in PBX Settings SIP Settings before using...

Page 12: ...al the two extensions must be in a same pickup group APBX supports 10 pickup groups 0 10 None means the extension belongs to none pickup group extensions in group None can t pick up others ring call a...

Page 13: ...dpoint to endpoint media routing DTMF Mode Select DTMF sending mode there are three modes rfc2833 inband info The DTMF setting in here should be as same as that in SIP phone otherwise APBX will not de...

Page 14: ...55 255 Set trusted network xx xx xx xx subnet mask for example 192 168 1 0 255 255 255 0 3 2 Register onto APBX with your IP phone After successfully register with 6000 6001 6002 6004 and 6005 you can...

Page 15: ...cessful 4 If Phone C hangs up B connects back to A transfer is failed Blind Transfer Blind transfer is when a call is routed to a third party the original call is ended and no check is made to determi...

Page 16: ...3 C dial park extension 701 PBX will bridge C and B 3 Call Forward Users can configure their follow me settings via their phones Reset to Defaults Reset follow me settings by dialing 70 default code...

Page 17: ...Mail to Email Setting Email Address The Sender Email Address APBX used to send voicemail Password The password for above Email Address Account SMTP Server SMTP server that above email address account...

Page 18: ...caller Max Messages Time This defines the maximum amount of time in seconds of an incoming message Use this when there are many users and disk space is limited The default value is 120 2 minutes 0 mea...

Page 19: ...al it to get into the room PIN Used for authentication before participants dial into the room APBX will playback MoH for the first participant 3 7 Paging Intercom Dial a code and connect directly to a...

Page 20: ...t dial tone busy tone and ring tone look like please select your country or nearest neighboring country here 2 Extension Preference Defines the range for SIP Ring Group Voice Menu Paging Group Confere...

Page 21: ...all SIP traffic It can be used to solve the SIP one way audio issue Outbound Caller ID The Caller ID used when using outbound proxy SIP Transport The transplant protocol type for VoIP data package def...

Page 22: ...rn here In patterns some characters have special meanings X means Any Digits from 0 9 Z means Any Digits from 1 9 N means Any Digits from 2 9 1234 9 means Any Digits in the brackets in this example 1...

Page 23: ...ich can dial out with this outbound route In my case only 6000 and 6001 can dial out with this trunk Outbound Trunk Selection Select trunks which calls are forwarded out through 4 4 Make inbound calls...

Page 24: ...number Up to 100 DID numbers can be set Inbound Trunk Selection Select the trunks for which this inbound route apply Time Select appropriate time intervals for when this inbound route apply Path Set t...

Page 25: ...atically when they are detected 5 2Make outbound calls Go to PBX Settings Outbound Routes click to add an outbound route Outbound Route Name A unique label to help you identify the outbound route Dial...

Page 26: ...digits Allows the user to specify digits that are prepended before the call is placed via the trunk Password Authentication for Selected Extensions before dialing out Outbound Extension Selection Sel...

Page 27: ...ID number to be matched on incoming calls Leave this field blank to match any or no CID info Special characters described in chapter 5 2 can be used here as same DID number Just leave it blank Extensi...

Page 28: ...estination for incoming calls 6 Inbound Call Control 6 1 Time Interval Set the Time Interval for inbound route 6 2 Hunt Ring Group This defines a virtual extension that rings a group of phones simulta...

Page 29: ...ling an agent Queue Max Wait Time The maximum time in seconds for a caller can wait in the queue before being pulled out 0 means unlimited Queue Ringing Strategy Strategy for APBX ring the agents Ring...

Page 30: ...s case users can dial 6900 to being a dynamic agent need to enter password 123 and 6900 to log out 3 Caller Position Announcement Announce queue position and or estimated hold time to caller 4 Period...

Page 31: ...nly unavailable agents No Callers cannot join a queue with no agents or if all agents are unavailable Agent Announcement Announcement played to the agent prior to bridging in the caller Join Announcem...

Page 32: ...me cases by entering an extension number The automated attendant eliminates the need for a live operator to handle the call Voice Menu Name Name of the Voice Menu Voice Menu Number Extension number of...

Page 33: ...dialtone and dial out as if a local extension 1 General DISA Name A name for the DISA PIN When caller get into the DISA this password is needed to put before making calls Response Timeout The maximum...

Page 34: ...the user will hear dialtone on which a outbound call may be placed so there is no long distance call fees 6 6 Blacklist Block incoming calls from specified numbers If a number in blacklist dial into A...

Page 35: ...e External IP External Host and Local Network Identification settings are used if you use APBX behind a NAT device to communicate with services on the outside External IP address Address that we re go...

Page 36: ...he audio to an optimal path If there s no reason for APBX to stay in the media path the media will be redirected This does not really work with in the case where APBX is outside and have clients on th...

Page 37: ...ose the web access protocol and port for web server here HTTP and HTTPs are both supported default port is 80 and 443 respective 8 2 Firewall Firewall is used to prevent unauthorized connections 1 Ena...

Page 38: ...56 255 255 255 255 for IP 192 168 1 156 216 207 245 47 255 255 255 255 for IP 216 207 245 47 192 168 1 156 255 255 255 0 for network 192 168 1 0 24 Mac Address Set source Mac of connection Either IP o...

Page 39: ...t Set the destination port range for connection Protocol Set the protocol type for connection SIP Packets The maximum packets can be handled per time interval Time Interval Time unit which IPPBX uses...

Page 40: ...nnected to LAN network For example user can access 192 168 10 2 80 connected to LAN by accessing xx xx xx xx 8080 xx xx xx xx is the IP of WAN 8 4 DDNS Dynamic Domain Name Service DDNS is a service us...

Page 41: ...ds beyond a single traditional LAN to a group of LAN segments given specific configurations Both WAN and LAN support 2 VLANs 9 System Settings 9 1 Change Password Change the password for admin login i...

Page 42: ...T Time Zone is right set is OK There have already DST setting in each Time Zone b Manually However the DST in some countries is changing every year If the DST setting in Time Zone is not exact Please...

Page 43: ...pload them from TFTP server the Kernel Application must be located in base directory of TFTP server Choose Reset Config will reset the configuration 9 4 Backup and Restore 1 Backup Create Backup for c...

Page 44: ...fferent product models 9 5 Reboot Reset Reboot or Reset APBX 10 Reports 10 1 Call Detail Records Display the Call Detail Records the operation for it can be search delete and download 1 Search Users c...

Page 45: ...sonal settings 1 Check Use Web Interface option in PBX Settings Extensions management settings to allow this extension to login its own web interface 2 Enter the IP of PBX in the browser 3 Login with...

Page 46: ...APBX IP4G User Manual 45 ATCOM TECHNOLOGY CO LIMITED 2 CDR Checking Users can check their CDR here 3 Personal Settings Users can set voice mail voice mail to email follow me ring timeout here Finish...