ATCOM AT-620, User Manual

Page 1: ...AT 620 User Manual ATCOM TECHNOLOGY CO LIMITED AT 620 User Manual ISSUE 2 0 2011 01 12 ...

Page 2: ...Operation 11 5th Basic functions and operations 16 1 Answer the calls 16 2 Make Call 17 3 Speed dial 17 4 Multiple line dial up 18 5 Hang up the phone 18 6 Call Transfer 18 7 Call Hold 19 8 3 Way Conference Calls 20 9 Call History 20 10 Call pickup 21 11 Join call 21 12 Redial Unredial 22 13 vport 22 14 Click to dial 23 15 SMS function 23 16 Preload Password 24 17 Check the Phone s IP 24 6th Web s...

Page 3: ...e 45 4 9 MMI Filter 46 4 10 Audio Settings 47 4 11 VPN 48 5 Dial Peer 49 6 Config Manage 51 7 Update 52 7 1 Web Update 52 7 2 FTP TFTP Update 52 7 3 Auto Provisioning 53 8 System Manage 54 8 1 Account Manage 54 8 2 Phone Book 56 8 3 Multi Line Set 56 8 4 Syslog Config 57 8 5 Time Set 58 8 6 Call Log 59 8 7 Language Set 59 8 8 Logout 59 8 9 Reboot 60 ...

Page 4: ...N RJ45 port LAN RJ45 port 3 Electricity characteristic Specialty of electric output 12V 500mA DC The network connects 2 RJ45 connect a WAN a LAN Headset jack RJ9 jack 2 4 Software Sip 2 0 RFC3261 Two lines SIP support IAX2 STUN Jitter Buffer 200ms VAD CNG G 711A u G722 G 723 G 726 32 G 729 Codec G 168 compliant 96ms echo cancellation ...

Page 5: ...nal Support different level user management Support multi language LCD support Latin language system web support all languages soft button soft button 4 Support SMS 5 Network WAN LAN Support bridge or route mode Support base of NAT and NAPT Support PPPoE ADSL cable modem use for internet connecting Support VLAN DATA VLAN and VOICE VLAN Support DMZ Support L2TP VPN OpenVPN optional WAN support Prim...

Page 6: ...rotocol DNS Domain Name Server TFTP Trivial File Transfer Protocol HTTP Hypertext Transfer Protocol FTP File Transfer Protocol 8 Compliant Standard CE EN55024 EN55022 FCC part15 Comply with ROHS in EU Comply with ROHS in China Explanation The letter e is the first letter of environment and electronic The rim is a round with two arrow stands for recycle The number 20 stands for the years of environ...

Page 7: ...rk 192 168 10 x or using dynamic obtain IP Open web browser and key in 192 168 10 1 Then user will see the logon page of AT 620 the default username and password is admin admin for administrator and guest guest for guest Set up page for VoIP user only 2nd Feet installation instruction 1 Desktop position A Put the bottom side of the IP phone upside and press the plate with letter PUSH into the slot...

Page 8: ...ng on desk after fixing the two feet below D Disassemble the feet Press the plate with word PUSH and pull the feet with the direction of arrow When the plate is pull out of the slot there will be a sound of pa you can take off the feet 2 On wall postion A Put the bottom side of the IP phone upside and push the plate with letter PUSH into the slot please refer the picture as below ...

Page 9: ... is the picture of wall mounting after fixing the two feet below D Disassemble the feet way Press the plate with word PUSH and pull the feet with the direction of arrow When the plate is pull out of the slot there will be a sound of pa you can take off the feet Attention Please rotate the hook to the position as in picture with a coin or other tools ...

Page 10: ... the LED is with light If there is income calling the LED will flicker If the phone is starting the LED is flicker If the phone is standby the LED is off If there is income calling the LED will flicker The frequency is 500ms off 500ms on When have voicemail LED shows red and flicker and the frequency is 1000ms off 1000ms on If the phone not obtain the IP address the LED is ON LCD Screen Display sc...

Page 11: ...k information right shows the lines information left shows the call record Dial pad For entering numbers letters or characters Menu Come into Keypad menu Volume buttons Adjust the volume Speakerphone button Pick up and hung up on the speakerphone mode when pick up by speakerphone the LED of the button is on Mute button Mute the handset headset or speakerphone by press the Mute button this prevents...

Page 12: ...o item saved Add Del delect Save Exit Quit Dial Del One All Exit OK Dial Edit Del Save Exit EDia edit number before dial Del Dial Exit Exit Quit DND Do not disturb Dnd Cancel DND More FWD call forward SIP1 FWD to SIP2 FWD to OFF ON 123 ALL ABC abc input mode Quit SMS Message New ...

Page 13: ...l Del CLR Clear Exit When called Ans Answer the call Deny refuse to answer the call Call state Conf Conference Clog DIR FWD Retr Xfer Call transfer Xfer Del Bxfr Blind Transfer Exit Hold hold the call Resu Resume the call Have missed call LCR Call back Miss Enter missed call Press Menu Next OK Quit Menu display ...

Page 14: ...2 Speed Dial Del One All Exit Edit Del Save Exit Exit 03 Call history Next OK Exit 01 Outgoing Call Dial Del OK Exit 02 Incoming Call Dial Del OK Exit 03 Missed call Dial Del OK Exit 04 Preferences 01 Do Not Disturb Edit Exit 02 Call Forward Mode Number 03 Call Waiting 04 Hotline ...

Page 15: ...et Mode Static DHCP PPPoE 02 Static Set 01 IP 02 Netmask 03 Gateway 04 DNS 03 PPPoE Set 01 Account 02 Password 04 VLAN 06 SIP Set 01 SIP1 01 SIP Name 02 SIP Server 03 SIP Server Port 04 SIP Number 05 SIP Account 06 SIP Password 07 SIP Register 02 SIP2 01 SIP Name 02 SIP Server 03 SIP Server Port 04 SIP Number 05 SIP Account 06 SIP Password 07 SIP Register 07 Phone Set 01 Screen Set 01 Contrast ...

Page 16: ...ons 1 Answer the calls When there is an incoming call AT620 will remind user with ringing There are 5 ways to answer the call A Answer by handset Pick up the handset and talk with the caller If you want to hang up just put back the handset B Hand free mode Press the hand free button in the phone and talk with callers by built in Micro phone and Speaker If you want to hang up please press the hand ...

Page 17: ...ed s number B Answer the phone under hand free mode Press the Speaker Phone button the LCD will show the current lines user could switch between line1 and line2 by pressing the line button beside the LCD User can input the number with the keyboard and press to send the number When caller hear the tones of du du with dialed number showed on the LCD the called s phone is ringing If the called answer...

Page 18: ...st work with Call Waiting function when work for this feature 5 Hang up the phone 1 Headset hang up When use handset mode calling put back the handset to hang up 2 Hands free hang up When use hands free calling press soft button speaker phone to hang up 3 Earphone Hang up When use Earphone calling Press the soft button headset to hang up 4 Hang up one line call When 2 lines call simultaneous press...

Page 19: ...all transfer function meanwhile Sip server must support RFC3515 Alert Transfer User A B C assume B is AT 620 Ip phone 1 When A Calls B with B receives 2 B presses soft button Xfer when A is calling 3 B dials C s number 4 After dialing C B directly Presses soft button Xfer then transfers the call to C 5 C receives the phone starts to talk to A Remarks To carry out this function IP Phone must work w...

Page 20: ...s or be out of power all the call history will be cleared Missed call 1 When the LCD screen displays number Missed call s press soft button Miss then the screen shows all the Missed Call 2 Press navigation button to browse missed call history 3 Choose the missed call record press OK soft button to browse the specific information of the record 4 Press Dial soft button to call back it 5 Press Edit s...

Page 21: ...X When A call B with no reply after ring tones C could pick up the call from A for B by inputting the prefix and B s phone No C needed to set the dial peer with prefix code as follow To refer 1 as the set prefix code C could get the call from A to B by dialing 1 B 1 prefix could be freely set as long as no confliction with other dialing rules Del Length is the digits of the prefix 11 Join call A c...

Page 22: ... flexible calling application Eg It could forward a call from Line 1 to one account of Line 2 after configuring forward type and number line via web interface The forward could make either from Line 1 to Line 2 or Line 2 to Line 1 But the end user may not aware the configuration being made therefore probably the end user should be advised that it may cost with the forward function The forwarding c...

Page 23: ...it is done press Send soft button 2 and input receiver s phone number A press Sear soft button 1 to find the contact person in phonebook B directly input receiver s phone number C Use P2P method input IP address press twice to input For example if you send the SMS to the phone with IP address of 192 168 1 88 you will press 192 168 1 88 After inputing receiver s address press Send soft button 2 to ...

Page 24: ...gure all items in Admin model While user couldn t change the SIP 1 2 and IAX2 configuration as well as server address and port but only access and view the information User would enter different model after input different user name and password z Guest Model User Name guest Pass word guest z Admin Model User Name admin Pass word admin Keypad password 123 17 Check the Phone s IP Press the up or do...

Page 25: ...d register status for Line1 Line2 and IAX2 The Version shows the current firmware version 2 Network 2 1 Wan Config There are 3 ways to connect to the internet DHCP Static and PPPoE please choose one according to your own situation A DHCP the IP phone will get IP address from DHCP server you do not have to fill in the date of IP address net mask etc just choose DHCP and submit Please refer to the b...

Page 26: ...dress please choose static and fill in the correct information of IP Address Net mask Gateway Primary DNS etc If you do not know it please refer to your ISP provider or network management stuff The reference picture is as below Parameters 9 Static IP Address fixed IP address 9 Net mask LAN net mask 9 Gateway Gateway IP address 9 DNS Domain input DNS domain name if it s provided 9 Primary DNS Prima...

Page 27: ...ADSL account username Password ADSL account password Attention 1 After configuration setting please click Apply to apply changes 2 If the IP address is changed after effecting the configuration change the webpage will lose response former address so you must get to the webpage with new address 3 If the LAN IP address is happened to be the same as WAN IP which is allocated from DHCP server The LAN ...

Page 28: ...eed to reboot to make it available 9 NAT Network Address Translation 9 Bridge Mode Select Bridge Mode or not If you select Bridge Mode the phone will no longer set IP address for LAN physical port LAN and WAN will join in the same network Click Apply the phone will reboot 3 VoIP 3 1 SIP1 9 Register Status SIP server registration status if succeed display Registered ...

Page 29: ...hone of callee Support number and letter input 9 Proxy Server Address Normally the Proxy server is the same as SIP server If they are different then fill in the correct information that provided by ISP Proxy Server Port Set your SIP server port Proxy Username Input your SIP register account name Proxy Password Input your SIP register password Domain Realm config SIP local domain If the server does...

Page 30: ...e Disable keeps NAT of SIP alive If some server refuse to register with too short interval time and has no packets sending to device in private network to keep NAT alive user could set this function ON It need set the keep alive interval time less than the NAT server s 9 Ring Type select the ring type for SIP1 9 Enable Keep Authentication Enable Disable Keep Authentication System will take the las...

Page 31: ... resending subscribe packet Suggest using the default config 9 Conference Number config certain Conference call number 9 Enable Conference Num conference ID 9 Signal Encode enable signal encryption 9 Rtp Encode enable voice data encryption 9 Enable Session Timer enable rfc4028 to refresh the SIP sessions 9 Answer With Single Codec only answer the call with a certain Codec 9 Auto TCP enable TCP tra...

Page 32: ...splay name that you want to display on the phone of callee Support number and letter input 9 Proxy Server Address Normally the Proxy server is the same as SIP server If they are different then fill in the correct information that provided by ISP Proxy Server Port Set your SIP server port Proxy Username Input your SIP register account name Proxy Password Input your SIP register password Domain Real...

Page 33: ...otline Number Set hot line number of each line 9 MWI Number Set SIP1 voicemail Number 9 Enable PRACK Enable or disable SIP PRACK function suggest use the default config 9 Long Contact Set more parameters in contact field 9 Click to Talk Set click to Talk need practical software support 9 Ban Anonymous Call Set to ban Anonymous Call 9 Dial Without Register Set call out by proxy without registration...

Page 34: ... The phone will prompt the incoming while doing forward 9 Forward Phone Number Appoint your forward phone number 9 Server Type Select the special type of server which is encrypted or has some unique requirements or call flows 9 DTMF Mode Select DTMF sending mode there are three modes DTMF_RELAY DTMF_RFC2833 DTMF_SIP_INFO Different VoIP Service providers may provide different modes 9 RFC Protocol E...

Page 35: ...IAX server default port is 4569 9 Account Name Username of your SIP account Always the same as the phone number 9 Account Password Password of your IAX account 9 Local port Signal port of local default port is 4569 9 Phone Number Phone number of your IAX account 9 Voice mail number If the IAX support voice mail but your username of the voice mail is letters which you cannot input with the ATA then...

Page 36: ...ss the IP address which is assigned 9 Client Hardware Address the IP address assigned and the MAC opposite of IP DHCP Lease Table Setting 9 Lease Table Name Lease table name 9 Lease Time DHCP server lease time 9 Start IP Start IP of lease table 9 End IP End IP of lease table Network device connecting to the AT620 LAN port can dynamic obtain the IP in the range between start IP and end IP 9 Net mas...

Page 37: ...e for transforming IP and port of private network to public also is the IP address mapping which we usually say DMZ config In order to make some intranet equipments support better service for extranet and make internal network security more effectively these equipments open to extranet need be separated from the other equipments not open to extranet by the corresponding isolation method according ...

Page 38: ...AT 620 User Manual ATCOM TECHNOLOGY CO LIMITED The setting page as below 9 IPSec ALG It is an encryption technology Select it to enable IPSec ALG the ...

Page 39: ...T mapping Notice After finish setting click the Add button to add new mapping table click the Delete button to delete the selected mapping table 9 DMZ Table Shows the outside WAN port IP address and the inside LAN port IP address 9 Outside IP Set the outside wan port IP address of DMZ 9 Inside IP Set the inside LAN port IP address of DMZ Click the Add button to add new table click the Delete butto...

Page 40: ...value into others Example The IP address is 192 168 1 88 the telnet port value is 6023 the accessing address is telnet 192 168 1 88 6023 9 RTP Initial Port Set the RTP Initial Port It is dynamic allocation 9 RTP Port Quantity Set the maximum quantity of RTP Port the default is 200 Notice 1 You need save the configuration and reboot the phone after set this page 2 If you modify the port of Telnet a...

Page 41: ...le by selecting Deny rule or Permit rule 9 Protocol Type Filter protocol type You can select TCP UDP ICMP or IP 9 Port Range Set the filter Port range 9 Src Addr Set source address It can be single IP address network address complete address 0 0 0 0 or network address similar to 0 9 Dest Addr Set the destination address It can be IP address network address complete address 0 0 0 0 or network addre...

Page 42: ...to Enable or disable DiffServ 9 DiffServ Value Set DiffServ value the common value is 0x00 9 Voice 802 1P Priority Specify 802 1P Priority of voice signal data package 9 Data 802 1P Priority Set 802 1p of data VLAN Non voip data such as http telnet ping etc will use this value to set VLAN package 9 Voice VLAN ID Set VLAN ID of voice signal data package 9 Data VLAN ID Set 802 1q of data VLAN ID Non...

Page 43: ... IP with static mode when you set VLAN otherwise can t obtain the IP in the VLAN and also cannot dial with point to point 4 6 Digital Map Digit map is a set of rules to determine when the user has finished dialing AT620 support below digital map 9 End With Use as the end of dialing 9 Fixed Length The call will be sent out automatically when the length of the number you dial reaches the fixed one F...

Page 44: ...sending the call while set fixed length of 11 Either you press before the number reach 11 or dial 11 digital can send out the call 4 7 Stun 9 STUN NAT Transverse STUN NAT Transverse status true or false 9 STUN Server Addr configure stun server address 9 STUN Server Port configure stun server port default 3478 9 STUN Effect Time stun detect NAT type interval time If NAT found a link inactive for a ...

Page 45: ...hone will auto answer when there is an incoming call 9 P2P IP Prefix Set Prefix in peer to peer IP call For example what you want to dial is 192 168 1 119 If you define P2P IP Prefix as 192 168 1 you dial only 119 to reach 192 168 1 119 Default is If there is no Set it means to disable dialing IP 9 Black List Set Add Delete Black list incoming call in these phone numbers will be refused It support...

Page 46: ...l out any phone number whose prefix is 001 x and are wildcard x means matching any single digit for example 4xxx expresses any number with prefix 4 which length is 4 will be forbidden to dialed out Means matching any arbitrary number digit For example 6 expresses any number with prefix 6 will be forbidden to dialed out 4 9 MMI Filter User could make some device own IP which is pre specified access...

Page 47: ...ixth preferential DSP codec G 711A u G722 G 723 G 726 32 G 729 9 Input Volume Specify Input MIC Volume grade 9 Output Volume Specify Output receiver Volume grade 9 Hands free Volume Specify Hands free Volume grade 9 Ring Volume Specify Ring Volume grade 9 G729 Payload Length Set G729 Payload Length 9 Signal Standard Select Signal Standard 9 G722 Timestamps 160 20ms or 320 20ms is available 9 G723 ...

Page 48: ...0 it means your VPN has registered 9 UDP Tunnel 9 VPN Server Addr register to the address of VPN server 9 VPN Server Port Register to the port of VPN server 9 Server Group ID The group ID of UDP VPN 9 Server Area Code They are code of VPN server 9 L2TP 9 VPN Server Addr Register to the address of VPN server 9 VPN User Name L2TP VPN username 9 VPN Password L2TP VPN password 9 UDPTunnel use the UDP ...

Page 49: ...ing function Replace delete or add prefix of the dial number Make direct IP to IP call Place the call to different servers according the prefix You can click Add to add a new dial rule Below is the detail setting of the dial rule 9 Phone Number The Number suit for this dial rule can be set as full match or prefix match Full match means that if the number user dialed is completely the same as this ...

Page 50: ... 179 rule when you dial 179 the call with send to 192 168 1 179 suit for LAN application without set up a sip server 3T rule If the call starts with 3 the first 3 will be deleted and the rest number with be sent to public SIP2 server 2T rule if the call starts with 2 the first 2 will be deleted and the rest number with be sent to IAX2 Server 123 rule Dial 123 and will send 8675583018049 to your se...

Page 51: ... 4 Rep It means that phone will replace the number with length and number appointed You can refer to the following examples of different alias application to know more how to use different aliases and this dial rule 9 Call Mode Select difference signal protocol SIP or IAX2 9 Suffix Set suffix this is optional config item It will show no suffix if you don t set it 9 Delete Length Set delete length ...

Page 52: ...Click the browse button find out the config file saved before or provided by manufacturer download it to the phone directly press Update to save You can also update downloaded update file logo picture ring mmiset file by web 7 2 FTP TFTP Update 9 Server FTP TFTP server address It can be the format of IP address such as 192 168 1 1 or domain such as ftp domain com Meanwhile it support sub directory...

Page 53: ...nt configuration to a FTP TFTP server Config fie import import configuration file from a FTP TFTP server Protocol choose server type FTP or TFTP 7 3 Auto Provisioning 9 Current Version the system will display the current version number need to modify the version id need to more than this number on the config file before auto provision update 9 Server Address FTP TFTP server address 9 Username FTP ...

Page 54: ...e after a certain time 8 System Manage 8 1 Account Manage Users can add new account or delete and change existing account Set Menu Password Set menu of keypad password default is 123 Set KeyboardLock The default password is 123 It will take effect when you enable the keyboard lock The default setting is unlock if you press any key at this status the system will remind you to input password ...

Page 55: ...t is blank 9 User Name set new account name 9 User Level set new account level root can read and change setting general can only read 9 Password config password for new account 9 Confirm double confirm password If you want to make change on existing account select the account an click Modify or Delete General account can only modify or delete general account 9 Keyboard Password config password tha...

Page 56: ...one If you want to make change on existing account select the account an click Modify or Delete General account can only modify or delete general account Notice Maximum records of phone book is 500pcs 8 3 Multi Line Set Multi line function is SIP1 or SIP2 is busying but SIP2 or SIP1 can get the calling when have new calls with line The settings as below 1 go to System Manage Multi Line set page 2 ...

Page 57: ...0 emergency This is highest default debug info level You system can not work Level 1 alert Your system has deadly problem Level 2 critical Your system has serious problem Level 3 error The error will affect your system working Level 4 warning There are some potential dangers But your system can work Level 5 notice Your system works well in special condition but you need to check its working enviro...

Page 58: ...l 9 Enable Syslog Enable Disable Syslog 8 5 Time Set 9 Server type the IP address of time server 9 Timezone select correct time zone in list box 9 Timeout longest response time for SNTP 9 Daylight Timeset daylight setting through manual 9 Manual Timeset Time setting through manual 9 Enable Daylight Daylight saving time ...

Page 59: ...omatically if the call log table has the new record 8 7 Language Set Language Set Set the language of phone English is default Because we use 14px font on LCD so the Chinese and Korean language are not supported but only can be supported on web The default language is English if you need other language support please feel free to contact our sales 8 8 Logout Log out the configuration mode If you w...

Page 60: ... User Manual ATCOM TECHNOLOGY CO LIMITED 8 9 Reboot Reboot IP phone some settings need to reboot to make it works Please always save config before reboot otherwise the setting will return to previous setting ...