ATCOM AT820 series, User Manual

Page 1: ...AT820 series User Manual Version 1 2 2013 08 29 ...

Page 2: ...e 9 Packing List 1 Add Ethernet Cable 1 5m Jessie 2013 5 13 1 2 Web Settings Account Add parameters description 1 Session Timer Enable 2 Early Update Enable 3 Caller ID Display 4 AutoSubscribeMWBEnable 5 Server List 6 Dns Mode 7 Blf List Uri 8 G711A 9 G711U 10 AVT 11 G722 12 G723 13 G729ab 14 iLBC 15 G726 16 16 G726 24 17 G726 32 18 G726 40 Jason 2013 8 29 ...

Page 3: ...struction 11 1 11 1 Desktop position 11 1 11 2 Wall position 12 2 Keypad of IP Phone 14 3 Menu Operation 15 4 Basic functions and operations 17 4 1 Answer calls 17 4 2 Make Calls 18 4 3 Hang up the phone 19 4 4 Call Transfer 19 4 5 Mute 20 4 6 Call Hold 20 4 7 3 way conference call 20 4 8 Call History 20 4 9 SMS function 21 4 10 Access Mode 22 4 11 Move the cursor 22 5 Web settings 22 5 1 System s...

Page 4: ...ne 39 5 6 Update 40 5 6 1 Manual Update 40 5 6 2 Auto Provision 41 5 6 3 Reset Reboot 42 5 7 Phone Book 42 5 8 Call Log 42 6 FAQ Trouble Shooting 43 6 1 Frequently Asked Questions 43 6 1 1 How to make the factory reset 43 6 1 2 Upgrade firmware under safe mode 43 6 1 3 How to make direct IP call 44 6 2 Trouble Shooting 44 6 2 1 The phone can t register successfully 44 6 2 2 The phone can t obtain ...

Page 5: ...the competitive IP phone and other terminals for IP PBX softswitch IMS NGN providers and carriers supplying the competitive total VoIP solution for SMB market We keep improving the customer s experience and creating the bigger value with our reliable products Until now our VoIP products has been sold to over 60 countries and used by millions of end users Contact Sales Address Area C A2F Block 3 Hu...

Page 6: ...pter AT820 No Standard accessory AT820P Yes Optional accessory 1 1 Interfaces Power input DC 12V 500mA WAN RJ45 port PC RJ45 port Headset port RJ9 port Handset port RJ9 port 1 2 Hardware LCD 128 64 dot matrix FLASH 8M RAM 16M CPU 262MHz Dual Core LED indicator 1 Status Light 2 line indicators 1 voicemail indicator 1 headset indicator 1 mute indicator 1 hand free indicator ...

Page 7: ...hold Call waiting Redial Pickup Call Park Supports VAD CNG Jitter Buffer Supports DND Do Not Disturb Auto Answer Blacklist Block Call ID Block Anc Call Supports HTTP FTP TFTP updating the configuration and firmware Supports auto provision for config file upgrade Supports phone book with 100 records and 50 blacklist records Supports call log with 50 answered 50 missed and 50 dialed call records res...

Page 8: ...7 RFC2782 RFC1889 TCP IP Transfer Control Protocol Internet Protocol RTP Real time Transport Protocol RTCP RTP Control Protocol SRTP Secure Real time Transport Protocol VAD CNG Voice Activation Detection Comfort Noise Generator DNS Domain Name Server TFTP Trivial File Transfer Protocol HTTP Hypertext Transfer Protocol FTP File Transfer Protocol 1 7 Compliant Standard CE EN55024 EN55022 Comply with...

Page 9: ...ne Handset Hands et line Power adapter Ethernet Cable Manu al CD Feet underpr op AT820 1 1 1 1 Standar d accessory 1 1 5m 1 2 AT820P 1 1 1 Optional accessory 1 1 5m 1 2 Note Power adapter Input AC 100 240V 50 60Hz Output 12V 500mA 1 10 Installation Use Ethernet cable to connect AT820 s WAN port and computer on the same switch AT820 default to use DHCP to obtain IP from switch The following is the ...

Page 10: ... a hub which compatibles the standard of IEEE02 3af 1 10 2 SIP registration The phone needs to register to SIP server before using it Steps to register A Check the parameters of network 1 Press MENU 2 Input the password which defaults to 123 to login 3 Move the cursor to 9 Network and press Select soft key to check the phone s IP B Configure the phone via web 1 Make sure the phone and the computer...

Page 11: ...m but user can set password in the webpage 2 Select Account item 3 Configure the parameters refers to Account SIP 1 11 Feet installation instruction 1 11 1 Desktop position Put the bottom side of the IP phone upside and press the plate with letter PUSH into the slot please refer the picture as below A Press the other plate into the slot in accordance with the direction of the arrow B Repeat A and ...

Page 12: ...ll out of the slot there will be a sound of pa user can take off the feet 1 11 2 Wall position A Put the bottom side of the IP phone upside and push the plate with letter PUSH into the slot please refer the picture as below B Push the other plate into the slot in accordance with the direction of the arrow C Repeat A and B It is the picture of wall mounting after fixing the two feet below ...

Page 13: ...emble the feet way Press the plate with word PUSH and pull the feet with the direction of arrow When the plate is pull out of the slot there will be a sound of pa user can take off the feet Attention Please rotate the hook to the position as in picture with a coin or other tools ...

Page 14: ...ing caller s ID if available line call status extension numbers and the soft key features Status Shows the phone status If the phone is starting the LED will flicker If the phone is standby the LED will be off If there is income calling the LED will flicker The frequency is 500ms off 500ms on Lines Shows extension number and status There are three colors for LED red yellow and orange If the line i...

Page 15: ...djustment buttons Adjust the volume for turning up the volume unless the volume is the loudest yet for turning down the volume unless the volume is the lowest yet Voicemail button Check the voicemail status if there is unread voicemail the LED button will blink Headset button Pick up and hung up under headset mode When pick up by headset the LED button will be on Mute button Mute the handset heads...

Page 16: ...alls 4 Ring Tone Ext1 Ring2 wav Ext2 Ring1 wav 5 Preferences Block Caller ID Block Anonymous Call Do Not Disturb Call Waiting Dial Assistance Preferred Audio Device Speaker Auto Answer 6 Call Forward CFWD All Number CFWD Busy Number CFWD No Ans Number CFWD No Ans Delay 7 Time Date Time Mode Manual Settings NTP Settings Date Format Time Format 8 Voice Mail Voice Mail Number 9 Network Connect Type C...

Page 17: ...ey 2 12 Reboot 13 Factory Reset 14 Set Password New Password New Password 15 LCD Contrast 4 Basic functions and operations 4 1 Answer calls When there is an incoming call AT820 will remind user with ring There are 3 ways to answer the call A Answer by handset Pick up the handset and talk with the caller If user wants to hang up just put back the handset If user wants to switch in handset mode head...

Page 18: ...p the handset the phone will dial the number automatically After hearing the tones of du du with dialed number showed on the LCD it means that the callee s phone is ringing If the callee answers the call the phone call will be established and the LCD will show the calling time and callee s number B Use the hand free button 1 Press the Speaker Phone button then input the number with the keyboard an...

Page 19: ... certain contact After finding out the certain number user could dial to the right number by pressing button Dial or making one of the three modes handset hand free and headset active 4 3 Hang up the phone A Handset hang up When calling under handset mode put the handset back to hang up B Handfree hang up When calling under handfree mode press button handfree to hang up C Headset hang up When call...

Page 20: ...he other one in the call will be held and then the initiator dials C s number presses or Dial to make the call B After C answers the call the initiator presses Conf to begin the 3 way conference call C If the initiator hangs up directly before the 3 way conference call established it will be ended and the others will be hanged up too D Anyone in the 3 way conference call can act as an initiator of...

Page 21: ...l 1 Press the MENU button 2 Press the navigation button to choose 3 Call History or press digit button 3 then press Select button 3 Press the navigation button to choose Dialed calls or press digit button 3 then press OK soft key 4 Press up or down navigation button and check the received calls LCD will show List is Empty if there is no received incoming call 4 9 SMS function A Create new SMS 1 Pr...

Page 22: ... web address and user name and password A Administrator mode Web address the phone s IP index asp User Name admin Password default password is none B User mode Web address the phone s IP user asp User Name user Password default password is none 4 11 Move the cursor If user wants to modify the content when inputting information on the phone please press navigation button Right at first then user wi...

Page 23: ...ion MAC address and serial number B Network information Shows the type of web connection the current IP the current netmask current gateway primary DNS secondary DNS host name domain VPN state and VPN IP C Account 1 2 information Shows the registration state proxy user id message waiting status last registration time and next registration interval 5 2 Network 5 2 1 Basic There are 3 ways for AT820...

Page 24: ...ddress 2 Subnet Mask LAN net mask 3 Default Gateway Set Default gateway IP address 4 Primary DNS Set primary DNS address 5 Secondary DNS Set alternative DNS address C When user wants to use PPPoE selects PPPoE and makes the phone s LAN interface connected to the Ethernet interface of the modem and then configures the user name and password provided by ISP Parameters 1 Username Set account user nam...

Page 25: ...default username for user webpage is user D HTTP Port Set port for HTTP the default is 80 If modify it user will have to input http ip address port to open the interface again For example the AT820 s IP is 192 168 1 201 and HTTP port was set as 8080 Then user has to type http 192 168 1 201 8080 in web browser to enter AT820 s webpage 5 2 2 2 VPN A VPN Enable Whether enable VPN or not B VPN Type Do...

Page 26: ...ange from 0 to 7 5 2 2 4 Port Link A WAN Port Link Auto negotiate Full duplex 10Mbps Full duplex 100Mbps Half duplex 10Mbps Half duplex 100Mbps B PC Port Link Auto negotiate Full duplex 10Mbps Full duplex 100Mbps Half duplex 10Mbps Half duplex 100Mbps 5 2 2 5 Qos A Qos Quality of service B SIP Qos Set value for quality of service for SIP Diffserv integer ranges from 0 to 63 C Voice Qos Set value f...

Page 27: ... Ranges from 0 to 64 The default value is 5 D Reg Retry Intvl Interval to wait before the phone retries registration again after encountering a failure condition during last registration Ranges from 0 to 65535 The default value is 8 E Sub Retry Intvl Subscribe message s re sending interval after a failure Ranges from 0 to 65535 The default value is 10 5 3 2 RTP Parameters A RTP Port Min Minimum po...

Page 28: ...Payload iLBC dynamic payload type Default to 98 F iLBC Mode iLBC codec code rate which can be 13 3kbit s 15 2kbit s G G711a Codec Name G711a codec name used in SDP Default to PCMA H G711u Codec Name G711u codec name used in SDP Default to PCMU I AVT Codec Name AVT codec name used in SDP Default to telephone event J G722 Codec Name G722 codec name used in SDP Default to G722 K G723 Codec Name G723 ...

Page 29: ... sip account D Authenticate ID Normally is the same with User ID can also leave it as blank If the server has requirements on it set it as required E Password Set password for sip account F SIP Server Set SIP server supports both IP address and domain name G SIP Port Set SIP server port Default to 5060 H Use Outbound Proxy Whether to use outbound proxy or not I Outbound Proxy Server Normally the P...

Page 30: ...hand and then the phone can t dial out successfully if the UAS does not support PARCK O Session Timer Enable Whether to enable session timer extension for this account Default is no P Early Update Enable this parameter control the account to support receiving Early Update Q CallerID Display this parameter is used to supported the P Asserted Identity header R AutoSubscribeMWI Enable Enable this acc...

Page 31: ...call still depends on the outcome of the codec negotiation protocol M User Prefer Codec Only Whether to use the preferred codec only for all calls or not If select Yes the call may fail if the far end does not support this codec N DTMF Tx Method Select the method to transmit DTMF signals to the far end InBand RFC2833 and INFO Default to RFC2833 5 4 3 Call Feature Setting A Message Waiting Whether ...

Page 32: ... input characters or symbols such dials will be rejected 2 It will wait user to go on inputting if there are more than one rule match user s enters 3 It will send the number directly if the input is timeout 4 It will send the number directly if user presses the key C Syntax 1 x Stands for a digit which ranges from 0 to 9 2 Stands for a range For examples 389 stands for 3 or 8 or 9 3 6 stands for 3...

Page 33: ...ance In either case an outside line tone is played after the initial 8 or 9 and neither prefix is transmitted when initiating the call 9 1 xxx xxxxxxx 8 1212 xxxxxxx The following allows only placing international calls 011 call with an arbitrary number of digits past a required 5 digit minimum and also allows calling an international call operator 00 In addition it lengthens the default short int...

Page 34: ...ndset Gain Specify handset gain the bigger the gain the louder will the other end hear when the user is using the handset B SpeakerPhone Mic Gain Specify speakerphone mic gain the bigger the gain the louder will the other end hear when user is using the speakerphone C Headset Gain Specify the headset gain the bigger the gain the louder will the other end hear when user is using the headset 5 5 1 4...

Page 35: ...r end hangs up to play the reorder tone 0 means playing it immediately Range from 0 to 99 the default value is 5 5 5 1 6 Data And Time A NTP 1 NTP Server Network time protocol service server default is pool ntp org 2 Time Zone Choose the time zone 3 Daylight Saving Time Whether to enable Daylight saving time or not 4 Daylight Saving Time Rule This parameter is a rule with three fields each field i...

Page 36: ... start 4 1 7 8 00 00 end 10 1 7 9 00 00 save 1 Start time is 1st April Sunday 8 00 00 am End time is 1st October Sunday 9 00 00 am The display time will be 1 hour early than the standard time B Manual 1 Set Local Date YYYY mm dd Manually set local date 2 Set Local Time HH mm ss Manually set local time In manual mode IP phone will resume to the manual time value after a reboot or power off 5 5 2 Li...

Page 37: ...mplement always forward by priority That is to say all incoming calls will be forwarded to the always target number 5 5 3 3 Call Settings A Do Not Disturb Whether to enable do not disturb function or not The phone cannot receive any incoming call but show the missed call informations if specifies it as Yes B Call Waiting Whether to enable call waiting function or not The phone can receive a new ca...

Page 38: ... the phone will send comfort noise to remind the other one that the call is remain in force 5 5 4 2 Jitter Buffer A Type Specify type for jitter buffer Adaptive or Fixed The SPA can buffer incoming voice packets to minimize out of order packet arrival This process is known as jitter buffer B Min Delay The minimum delay of the jitter buffer Ranges from 0 to 997 The default value is 0 C Max Delay Th...

Page 39: ...ncy1 is 350HZ at 19dBm 440 19 Frequency2 is 440HZ at 19dBm 2 1 1 1 2 Cadence Section length is 2s 0 1s on 0 1s off with frequencies 1 and 2 10 0 1 2 Cadence Section length is 10s always on means always 0 means never with frequencies 1 and 2 Here are the details of each item of the tone A Country stands Select a country standard tone as default B Dial Tone Played when prompting the user to enter a ...

Page 40: ... ringing H MWI Dial Tone This tone is played instead of Dial Tone when there are unheard messages in the subscriber s mail box I Holding Tone Indicate to the local user that the far end has placed the call on hold J Conference Tone Plays to all parties when a 3 way conference is in progress 5 6 Update 5 6 1 Manual Update A Boot Loader Download Boot file on ATCOM s webpage then find it from user s ...

Page 41: ...fter configuration the phone will reboot and it will download the config file automatically and update during the time the phone is rebooting D Upgrade Enable Whether to enable auto firmware upgrade or not E Error Retry Delay Set a retry delay when error occurs F Upgrade Rule It supports TFTP FTP HTTP auto provision FTP only supports anonymous account login After configuring the TFTP FTP HTTP serv...

Page 42: ...T820 to factory default please backup the config xml phonebook xml and attendant_keypad xml before reset 5 7 Phone Book A New Contact Click on it to create a new contact B Mode Directory mode and blacklist mode are optional Maximum 100 directory recorders and 50 blacklist recorders C Delete Delete the current recorder 5 8 Call Log A Dialed The recorder of the dialed calls maximum 50 items ...

Page 43: ...nd and select Factory Reset 3 Press OK then the phone will restart automatically and factory reset B Factory reset through web please refer to Reset Reboot 6 1 2 Upgrade firmware under safe mode If the phone could not start up normally upgrade firmware under safe mode Steps are 1 Build a TFTP server and set its IP address as 192 168 1 200 2 Copy the firmware to the root directory of the TFTP serve...

Page 44: ...ng the IP address press dial key to dial it out 6 2 Trouble Shooting 6 2 1 The phone can t register successfully A Check the IP address and if the mode of WAN port is DHCP please make sure the DHCP server is in service B Check the gateway C Check the DNS D Make sure the information of the account is consistent with which offered by the service supplier E Make sure the SIP server is on F Check the ...

Page 45: ...Only one part can hear the voice during the call A Make an IP dial up call to make sure the headset s telephone receiver and Mic are normal B Enable STUN on web page C Set STUN server as stun 3cx com D Click on submit and wait for the phone to restart E Try to make calls again ...