ATCOM AT840 series, User Manual

Page 1: ...8 AT8 AT84 4 4 40 0 0 0 series series series series User User User User Manual Manual Manual Manual Version 1 0 2012 11 01 VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 2: ...ons and Screen 12 2 BLF indicator status 13 3 Basic functions and operations 14 1 Answer the calls 14 2 Make Call 14 3 Speed dial 15 4 Multiple line dial up 15 5 Hang up the phone 15 6 Call Transfer 16 7 Message waiting indication MWI 16 8 Mute calls 16 9 Call Hold 17 10 3 Way Conference Calls 17 11 Call History 17 12 SMS function 18 13 Default Password 18 14 Check the Phone s IP 19 15 Dial Plan 1...

Page 3: ...ITED www atcom cn 3 5 1 Preference 31 5 2 Line 33 5 3 Features 34 5 4 Voice 36 5 5 Ring 36 5 6 Tone 37 5 7 Programmable key 38 5 7 Ext Key 39 6 Update 40 6 1 Manual Update 40 6 2 Auto Provision 41 6 3 Reset Reboot 41 7 Phone Book 42 8 Call Log 42 VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 4: ...P PBX softswitch IMS NGN providers and carriers supplying the competitive total VoIP solution for SMB market We keep improving the customer s experience and creating the bigger value with our reliable products Until now our VoIP products has been sold to over 60 countries and used by millions of end users Contact Contact Contact Contact Sales Sales Sales Sales Address Area C A2F Block 3 Huangguan ...

Page 5: ...TECHNOLOGY CO LIMITED www atcom cn 5 1 1 1 1 AT840 AT840 AT840 AT840 Series Series Series Series Overview Overview Overview Overview AT840 is almost the same with AT840P without PoE AT840 AT840P AT840 AT840P with extension module VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 6: ...ds on a AT840 3 3 3 3 Software Software Software Software Sip 2 0 RFC3261 and other related SIP RFC 4 SIP lines STUN Jitter Buffer VAD CNG G 711A u G722 G 723 G 726 16 G 726 24 G 726 32 G 726 40 G 729 Lin16 16 iLBC Codec G 168 compliant 96ms echo cancellation Support SIP domain SIP authentication none basic MD5 NDS Support inbound audio RFC2833 and SIP info DTMF transmission way Call Forward Call ...

Page 7: ...nt and and and and Maintenance Maintenance Maintenance Maintenance Support safe mode and firmware updating under safe mode Support different level user management Configuration via web keyboard Support multi language LCD support Latin language system web support all languages and easy dynamic switch between different languages Firmware and configuration updating via HTTP FTP and TFTP Support syste...

Page 8: ...ement Requirement Requirement Operation temperature 0 to 45 C 32 to 113 F Storage temperature 5 to 55 C 12 to 131 F Humidity 10 to 90 no dew 9 9 9 9 Packing Packing Packing Packing List List List List AT840 IP phone Power adapter Input AC 100 240V 50 60Hz Output 12V 500mA Manual CD Handset line 10 10 10 10 Installation Installation Installation Installation Use Ethernet cable to connect AT840 s LA...

Page 9: ...on installation installation instruction instruction instruction instruction 1 Desktop position A Put the bottom side of the IP phone upside and press the plate with letter PUSH into the slot please refer the picture as below B Press the other plate into the slot in accordance with the direction of the arrow VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 10: ... plate with word PUSH and pull the feet with the direction of arrow When the plate is pull out of the slot there will be a sound of pa you can take off the feet 2 On wall position A Put the bottom side of the IP phone upside and push the plate with letter PUSH into the slot please refer the picture as below B Push the other plate into the slot in accordance with the direction of the arrow VoIPon w...

Page 11: ...after fixing the two feet below D Disassemble the feet way Press the plate with word PUSH and pull the feet with the direction of arrow When the plate is pull out of the slot there will be a sound of pa you can take off the feet Attention Please rotate the hook to the position as in picture with a coin or other tools VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808...

Page 12: ...ayed on the last line of LCD screen Status light Shows the phone status if the phone is standby the LED is with light If there is income calling the LED will flicker If the phone is starting the LED is flicker If the phone is standby the LED is off If there is income calling the LED will flicker The frequency is 500ms off 500ms on LCD Screen Display screen for the phone It shows the date time phon...

Page 13: ...ine disable for register the LED is off Navigation button Allows users to navigate left right up down Dial pad Entering numbers letters or characters BLF Key All the function key can be defined as BLF key Speed dial key etc Menu Come into Keypad menu Volume buttons Adjust the volume Speakerphone button Pick up and hung up on the speakerphone mode when pick up by speakerphone the LED of the button ...

Page 14: ...arphone button on the IP phone and talk with the caller If you want to hang up please press the earphone button again Pressing hand free key can change to hand free mode and lifting the handset will change to hand free mode 2 2 2 2 Make Make Make Make Call Call Call Call A Use the handset Pickup the handset the LCD will show the current lines user could switch between line1 to line4 by pressing th...

Page 15: ... user can register on 4 different sip accounts simultaneity in the same IP phone The User can choose line1 line2 line 3 or line 4 by press corresponding line key System default to use Line1 if you didn t choose line IP Phone be called AT840 maximum supports 8 concurrent calls When there is an incoming call to the second line LCD will show the incoming telephone number and line led will blinking Th...

Page 16: ...her party on the call The information is carried in a signaling message When the message is sent the user s phone is dropped from the call and the other party s phone automatically dials the transfer target To perform a blind transfer press the right navigation key then press Bxfer soft key and dial the target number press dial to blind transfer the call to this target 7 7 7 7 Message Message Mess...

Page 17: ...rence automatically 2 After the third party answers the call pressing Conf key to enter 3 way conference 3 Press Join soft button to leave the conference and make the two other parties still in a conversation 4 If user hangs up the call directly without pressing Join soft button the conference will be ended and the three parties are hanging up 11 11 11 11 Call Call Call Call History History Histor...

Page 18: ...K 4 Press up or down navigation button and check the received calls LCD will show List is Empty if there is no received incoming call 12 12 12 12 SMS SMS SMS SMS function function function function Create new SMS 1 Press right navigation key 2 Press SMS 3 Press New 4 Edit SMS context and you can switch the input method by press right navigation key then press Alpha to change to Num press Num to ch...

Page 19: ...embles the corresponding syntax specified by MGCP and MEGACO Some extensions are added that are useful in an end point Default xxxxxxxxxxxx Which means allow dial out all kind of numbers Dial plan format Dial_Plan 1 Dial_Plan 2 Dial_Plan 3 Dial_Plan 4 For example xx 3469 11 0 00 2 9 xxxxxx 1xxx 2 9 xxxxxxS0 xxxxxxxxxxxx The Dial_Plan parameters contain the actual dial plan scripts for each extensi...

Page 20: ...ates then the Interdigit_Short_Timeout applies White space is ignored and may be used for readability Digit Sequence Syntax Each digit sequence within the dial plan consists of a series of elements which are individually matched to the keys pressed by the user Elements can be one of the following Individual keys 0 1 2 9 The letter x matches any one numeric digit 0 9 A subset of keys within bracket...

Page 21: ...he syntax for long timer override is L delay value Note the terminating space character The specified delay value is measured in seconds Similarly to change the short timer override use S delay value space Pause A sequence may require an explicit pause of some duration before continuing to dial digits in order for the sequence to match The syntax for this is similar to the timer override syntax P ...

Page 22: ...ult short interdigit timeout to 4 seconds S 4 00 011 xxxxx x The following allows only US style 1 area code local number but disallows area codes and local numbers starting with 0 or 1 It also allows 411 911 and operator calls 0 0 49 11 1 2 9 xx 2 9 xxxxxx The following allows US style long distance but blocks 9xx area codes 1 2 8 xx 2 9 xxxxxx The following allows arbitrary long distance dialing ...

Page 23: ...ght corner to enter administrator webpage 1 1 1 1 System System System System stat stat stat status us us us This page shows the IP phone s system status Product Product Product Product Information Information Information Information shows the product name protocol software and hardware version Mac address and serial number VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1...

Page 24: ...ent firmware version 2 2 2 2 Network Network Network Network 1 1 1 1 1 1 1 1 Basic Basic Basic Basic There are 3 ways to connect to the internet DHCP Static and PPPoE please choose one according to your own situation Network Network Network Network mode mode mode mode you can choose DHCP Static and PPPoE DHCP AT840 default to use DHCP to obtain dynamic IP Static If you want to set your ip as stati...

Page 25: ...rt set port for HTTP default is 80 For example the AT840 s ip is 192 168 1 223 HTTP port was set as 100 you have to type http 192 168 1 223 100 in web browser to enter AT840 webpage VPN VPN VPN VPN VPN Enable whether enable VPN VPN Type only support L2TP VPN Server address VPN server address Username VPN account s username Password VPN account s password After apply the phone will reboot The VPN i...

Page 26: ...LAN network network network network port port port port link link link link WAN Port Link Auto negotiate full duplex 10Mbps full duplex 100Mbps half duplex 10Mbps half duplex 100Mbps PC Port Link Auto negotiate full duplex 10Mbps full duplex 100Mbps half duplex 10Mbps half duplex 100Mbps Qos Qos Qos Qos Quality Quality Quality Quality of of of of service service service service SIP Qos Quality of ...

Page 27: ...ilure condition during last registration Sub Retry Intvl Interval to wait before the phone retries registration again after encountering a failure condition during last registration RTP RTP RTP RTP Parameters Parameters Parameters Parameters RTP Port Min Minimum port number for RTP transmission and reception RTP Port Min and RTP Port Max should define a range that contains at least 2 even number p...

Page 28: ...te which can be 13 3kbit s 15 2kbit s Lin16 16 Dynamic Payload Lin16 16 dynamic payload type defaults to 102 G711a Codec Name G711a codec name used in SDP defaults to PCMA G711u Codec Name G711u codec name used in SDP defaults to PCMU AVT Codec Name AVT codec name used in SDP defaults to telephone event G722 Codec Name G722 codec name used in SDP defaults to G722 G723 Codec Name G723 codec name us...

Page 29: ...IP SIP SIP Enable whether enable this sip register Display Name This name will display on your screen It will show the User ID instead if leave display name as blank User ID Username of sip account Authenticate ID normally is the same with User ID can also leave it as blank Password Password of sip account Server Server SIP server address support both IP address and domain name Server Port SIP ser...

Page 30: ...he codec negotiation protocol User Prefer Codec Only Only use the preferred codec for all calls The call will fail if the far end does not support this codec DTMF Tx Method select the method to transmit DTMF signals to the far end Inband rfc2833 INFO Defaults to RFC2833 Call Call Call Call Feature Feature Feature Feature Setting Setting Setting Setting Message Waiting whether to prompt if there is...

Page 31: ... 1 Preference Preference Preference Preference Language Language Language Language Support customizable multi language Output Output Output Output Volume 1 8 Volume 1 8 Volume 1 8 Volume 1 8 Handset Volume Specify handset volume grade SpeakerPhone Volume Specify hand free volume grade Headset Volume Specify headset volume grade Input Input Input Input Gain Gain Gain Gain Handset Gain Specify hands...

Page 32: ...s Interdigit Long Timer Long timeout between entering digits when dialing Range 0 64 sec Interdigit Short Timer Short timeout between entering digits when dialing Range 0 64 sec Recorder Delay Delay after far end hangs up before reorder tone is played 0 plays immediately inf never plays Range 0 255 sec Date Date Date Date And And And And Time Time Time Time NTP NTP NTP NTP NTP Server Network time ...

Page 33: ...arts or ends on the weekday on or after the given date if day is positive or on or before the given date if day is negative If day is 1 it means the weekday on or before the end of the month in other words the last occurrence of weekday in that month Optional values inside are assumed to be 0 if they are not specified Midnight means 0 0 0 of the given date E G start 4 1 7 8 00 00 end 10 1 7 9 00 0...

Page 34: ...hen you can press 2 then press softkey dial 6750 will be dial out immediately Call Call Call Call Forward Forward Forward Forward Always Target every incoming call will forward to this target Busy Target The incoming call will forward to this target when AT840 is busy No Answer The incoming call will forward to this target when there is no answer After Ring Time Seconds After this time the phone w...

Page 35: ... Block Block Call Call Call Call ID ID ID ID When enable Block caller ID AT840 will call others as anonymous Block Block Block Block Anc Anc Anc Anc Call Call Call Call When enable block anonymous call AT840 will reject anonymous caller Auto Auto Auto Auto Answer Answer Answer Answer When a call in coming the phone will answer the call by handfree automatically Others Others Others Others Define t...

Page 36: ...ter Jitter Jitter Buffer Buffer Buffer Buffer Type Choose type of jitter buffer The SPA can buffer incoming voice packets to minimize out of order packet arrival This process is known as jitter buffer Min Delay The minimum delay of the jitter buffer Max Delay The maximum delay of the jitter buffer Normal Delay It is used as fixed delay which should be between min delay and max delay After finishin...

Page 37: ... tone as default Dial Tone Played when prompting the user to enter a phone number Outside Dial Tone An alternative to Dial Tone usually used to prompt the user to enter an external phone number versus an internal extension This is triggered by a character encountered in the dial plan Busy Tone Played when a 486 RSC is received for an outbound call Reorder Tone Played when an outbound call has fail...

Page 38: ...e call but can not receive call CFWD call forward Speed dial Speed dial need to fill a speed dial number BLF Busy lamp field need to fill a BLF number to monitor When the BLF number is ringing the BLF key will turn to red and blink When the BLF number is during a call the BLF key will stay for red The BLF key will be yellow if the BLF number is idle And you can press the Key to call the number lik...

Page 39: ...se this BLF key Speed dial Speed dial need to fill a speed dial number BLF Busy lamp field need to fill a BLF number to monitor When the BLF number is ringing the BLF key will turn to red and blink When the BLF number is during a call the BLF key will stay for red The BLF key will be yellow if the BLF number is idle And you can press the Key to call the number like speed dial Account which account...

Page 40: ...to upgrade Firmware Download firmware on ATCOM s webpage then select firmware from your PC to upgrade Language Package Download Language Package on ATCOM s webpage then select the package from your PC to upgrade Please note that the language package you updated will replace the existed language on the phone Configuration Upgrade or download config xml file Phone Book Upgrade or download phonebook ...

Page 41: ...eset Reset Reset Choosing yes to upgrade the configuration after each reboot Profile Profile Profile Profile Rule Rule Rule Rule It can support TFTP FTP HTTP auto provision FTP only supports anonymous account login Set profile rule as below TFTP rule tftp ip address config xml FTP rule ftp ip address config xml 6 3 6 3 6 3 6 3 Reset Reset Reset Reset Reboot Reboot Reboot Reboot Reset Reset will se...

Page 42: ... Name name of a number when the call of this number comes in the LCD will show the name Number phone number Submit Submit to apply the change Reset Cancel the inputting Click Delete to delete the item Notice Maximum records of phone book is 200 8 8 8 8 Call Call Call Call Log Log Log Log Redial Record of dial list maximum 200 items Received Record of received list maximum 200 items Missed Record o...