ATCOM IPPBX IP02, User Manual

Page 1: ...IPPBX IP02 User Manual For Firmware Version V3 0 2013 12 11...

Page 2: ...extensions and make interior calls 9 3 1 FXS extensions 9 3 2 SIP extensions 12 3 2 1 Add new extensions 12 3 2 2 Modify extensions 16 3 3 Register onto IPPBX with your IP phone 16 3 4 Extensions Sta...

Page 3: ...Make outbound inbound calls to from PSTN network 32 6 1 Make sure FXO modules are installed 32 6 2 Make outbound calls 33 6 3 Make inbound calls 34 7 Inbound Call Control 35 7 1 Time Interval 35 7 2 H...

Page 4: ...VPN 54 10 System Settings 55 10 1 Change Password 55 10 2 Auto Provisioning 55 10 2 1 Auto Provisioning 55 10 2 2 Configured Phones 56 10 2 3 Unconfigured Phones 58 10 2 4 Upload Phone Configure 58 1...

Page 5: ...With IP02 company with branch offices in different countries can be easily combined together to work like a virtual single office through internet Hardware Specifications CPU 400MHz Blackfin 532 Chip...

Page 6: ...0 There are two network interfaces WAM and LAN in IP02 it can be used as a router WAN port connects Internet and LAN port connects local network Internet WAN Ext 6001 192 168 10 3 Ext 6002 192 168 10...

Page 7: ...need to appoint an IP address for your PC for example 192 168 1 3 2 Login IPPBX as administrator via WEB GUI User admin Password atcom NOTE Language option will be accomplished in future versions cur...

Page 8: ...th username and password 2 3 LAN Settings DHCP Yes IPPBX will get an IP address from DHCP server Not recommended No Configure IP address manually for LAN Default is NO NAT Yes IPPBX will act as a rout...

Page 9: ...e 2 4 DHCP Server The Dynamic Host Configuration Protocol DHCP is a network protocol used to configure devices that are connected to a network known as hosts so they can communicate on that network us...

Page 10: ...in which will be assigned to DHCP client Lease Time The amount of time the address is leased for DHCP client When the lease is up it either renews or gets a new address NOTE All the network settings...

Page 11: ...o kinds of extensions in IPPBX FXS extensions and SIP extensions 3 1 FXS extensions It needs support of FXS module the module installed in IP02 can be AX210S dual FXS port AX210XS one FXO port and one...

Page 12: ...s is right set 4 Volume Settings Rxgain Adjust the volume sent to FXS extension There are 3 options 20 60 100 Txgain Adjust the volume sent out by FXS extension There are 3 options 20 60 100 5 Flash H...

Page 13: ...be in a same pickup group IPPBX supports 10 pickup groups 0 10 None means the extension belongs to none pickup group extensions in group None can t pick up others ring call and also can t be picked u...

Page 14: ...record all interior calls made by this extension user can check the recordings on the personal web portal and with record account password is the same with admin too 3 2 SIP extensions SIP extension i...

Page 15: ...the setting of SIP phone Transport The transplant protocol type for VoIP data package default is UDP Please make sure TCP is enabled in PBX Settings SIP Settings before using TCP SIP Quality Check thi...

Page 16: ...can t be picked up by others Call Waiting Check this option to enable the Call Waiting capability for this extension Then the extension can answer a new call when it is already on the line It also nee...

Page 17: ...lls made by this extension user can check the recordings on the personal web portal and with record account password is the same with admin too Advanced Configuration Preferred Codec Set the allowed c...

Page 18: ...Click to add multiple extensions 3 2 2 Modify extensions a Click behind an extension to edit the extension b Choose one or more extensions click to modify them simultaneously 3 3 Register onto IPPBX...

Page 19: ...not registered and unreachable NOTE If this page response slowly please be patient to wait the output before check other pages Otherwise other pages cannot be displayed correctly since IPPBX is acces...

Page 20: ...e same pickup group The call flow should be like below 1 C calls A phone A is ring but A is not at his her seat 2 Extension A and B are in the same pick up group B can dial Group Call Pickup code to p...

Page 21: ...e Mail Enable Cancel Unconditional Call Forward Enable Disable call forward Always function Enable Cancel Call Forward On Busy Enable Disable call forward When Busy function Enable Cancel Call Forward...

Page 22: ...icate sender before sending email then the box should be checked Test SMTP Settings Check whether the SMTP setup is OK PBX will send an email to the test email address using above SMTP setting informa...

Page 23: ...e envelope date time before playing the voicemail message Review Let a caller review their message before committing it to a mailbox Delete Messages After Notification When voicemail to email is set a...

Page 24: ...therwise only caller can speak and callees can hear 3 9 Options 1 General Preference Ring Timeout Default Ring Timeout for an extension if Ring Out for it is not set Max Call Duration This defines the...

Page 25: ...XS extension 8 Ring Group 9 Voice menu IVR 16 Paging Group 9 Conference 9 Queue 9 4 Create SIP trunk to communicate with VoIP provider In this page we can also configure the service provider trunk whi...

Page 26: ...ng as a transit point for all SIP traffic It can be used to solve the SIP one way audio issue Outbound Caller ID The Caller ID used when using outbound proxy SIP Transport The transplant protocol type...

Page 27: ...und number for different extensions For example 4 2 Check SIP Trunk Status After creating trunk go to System Status Trunk Status to check the SIP trunk Status make sure it s registered Do not set DOD...

Page 28: ...hat no other matches are possible For example Once set Dial Pattern 2XX Strip 0 that means any calls to 200 299 will be forwarded out Please do not simply set it to X otherwise all telephone numbers w...

Page 29: ...alls Leave this field blank to match any or no CID info Special characters described in chapter 4 3 can be used here as same DID number Define the expected DID number if your trunk passes DID on incom...

Page 30: ...the DID number Up to 100 DID numbers can be set For example Set DID number 6000 6010 Extension 6000 All inbound calls to 6000 6010 will be forwarded to extension 6000 Set DID number 6000 6010 Extensio...

Page 31: ...u identify the service provider Call Recording Check this option to record all calls made by this trunk User can check the recordings with record account password is the same with admin Maximum Outbou...

Page 32: ...vider Status After setting service provider in the other PBX the status will become to Registered 5 3 Make outbound calls Go to PBX Settings Outbound Routes click to add an outbound route The setting...

Page 33: ...those differ from local extensions Example 1 DID Extension Make calls more easier DID 00 03 Extension 6000 60003 Extensions from other end can dial 6000 6003 extension directly to reach these extensi...

Page 34: ...ls to from PSTN network 6 1 Make sure FXO modules are installed If there are FXO modules installed in your IPPBX IPPBX configures analog trunk automatically when they are detected NOTE Before using th...

Page 35: ...ample 1 2 3 4 5 6 7 8 9 means one or more digits Strip The number of digits that will be stripped from the front of the dialing string before the call is placed via Selected Trunks For example If set...

Page 36: ...ing Selected Trunks and Path is OK 1 General Caller ID Define the Caller ID number to be matched on incoming calls Leave this field blank to match any or no CID info Special characters described in ch...

Page 37: ...Select the trunks for which this inbound route apply 3 Time Select appropriate time intervals for when this inbound route apply 4 Path Set the destination for incoming calls 7 Inbound Call Control 7 1...

Page 38: ...sion that rings a group of phones simultaneously one by one stopping until any one of them is picked up Ignore Call Forward By default if there is call forward enabled in IP phone IPPBX will call that...

Page 39: ...me in seconds for a caller can wait in the queue before being pulled out 0 means unlimited Queue Ringing Strategy Strategy for IPPBX ring the agents RingAll Ring all available agents simultaneously un...

Page 40: ...aiting in the queue to dial a key to go to other destination 6 Failover Destination This define the failover destination for callers when the max wait time is up 7 Others Music On Hold Select Music On...

Page 41: ...HNOLOGY CO LIMITED 7 4 IVR Callers are presented with a recorded menu and respond by selecting a digit or in some cases by entering an extension number The automated attendant eliminates the need for...

Page 42: ...Name of the Voice Menu Voice Menu Number Extension number of the voice menu dial it to get into the voice menu Key Timeout How long for IPPBX to wait user s input Repeat Count How many times to play p...

Page 43: ...llows someone calling in from outside to obtain an internal system dialtone and dial out as if a local extension 1 General DISA Name A name for the DISA PIN When caller get into the DISA this password...

Page 44: ...d so there is no long distance call fees 7 6 Call Back A callback will hang up on the caller and then call them back directing them to the selected destination This is useful for reducing mobile phone...

Page 45: ...IPPBX IP02 User Manual 43 ATCOM TECHNOLOGY CO LIMITED 2 Set inbound route for FXO trunk...

Page 46: ...7 7 Inbound to Outbound Outbound Routes can act as destination in Inbound route settings it let two ends connecting to IPPBX with trunk communicate directly 7 7 1 FXO trunk to SIP trunk 1 Set outboun...

Page 47: ...vider Since service provider is more flexible here we use Service Provider as an example Destination Choose the proper FXO trunk Number Set a number on the other end of FXO trunk it can be blank then...

Page 48: ...This file contains the dial plan of Asterisk the master plan of control or execution flow for all of its operations It controls how incoming and outgoing calls are handled and routed This is where yo...

Page 49: ...or SIP TCP Port Set the SIP port TCP which IPPBX is listening to Registration Subscription Time Max Maximum duration in seconds of a SIP registration subscription Registration Subscription Time Min Mi...

Page 50: ...ad External Refresh Interval How often to refresh External Host if used NAT Mode Global NAT settings Affects all peers and users is used when Asterisk is on a public IP communicating with devices hidd...

Page 51: ...than 4 MB 8 3 Language Setting Set the language of default system prompt audio English is supported by default French Italian Russian and Spanish need to be download from Internet when chose at the fi...

Page 52: ...r connection Port Set the destination port range for connection The main protocols and default ports IPPBX uses for each application are list below HTTP TCP 80 HTTPS TCP 443 SIP UDP 5060 SIP TCP 5060...

Page 53: ...ess from remote hosts Drop Drop the access from remote hosts 3 Auto Defense Limit connections from remote hosts Port Set the destination port range for connection Protocol Set the protocol type for co...

Page 54: ...he protocol type for connection SIP Packets The maximum packets can be handled per time interval Time Interval Time unit which IPPBX uses to manage IP packets received 5 Other Options Disable Ping Che...

Page 55: ...IMITED 9 3 Port Forwarding When IPPBX works as a router it can forward connections to WAN to a device connected to LAN network For example user can access 192 168 10 2 80 connected to LAN by accessing...

Page 56: ...lated information here dyndns org dyndns com qdns www zoneedit com 9 5 VLAN A VLAN Virtual LAN is a logical local area network LAN that extends beyond a single traditional LAN to a group of LAN segmen...

Page 57: ...10 1 Change Password Change the password for admin login it will take effect immediately 10 2 Auto Provisioning IPPBX can only configure ATCOM AT8XX serials IP phone via DHCP TFTP way and SIP Subscrib...

Page 58: ...automatically if the phonebooks are configured in this way 2 Ring Tone You can upload a Ring Tone before auto provision which will be provisioned to the IP phone when using auto provision feature to...

Page 59: ...all Waiting Enable or Disable Call Waiting Auto Answer Enable or Disable Auto Answer Phone book Enable or Disable Phone book update If this option is checked you must add or upload phone book first Ri...

Page 60: ...10 2 3 Unconfigured Phones In this section IPPBX will scan all the supported IP phones and display here you can click the Edit button of IP phone and input the corresponding information in the pop up...

Page 61: ...each Time Zone b Manually However the DST in some countries is changing every year If the DST setting in Time Zone is not exact Please set it manually the format should be start start_time end end_tim...

Page 62: ...a folder 3 Share this folder 4 Set External Storage Net Disk Host IP IP of the PC Net Disk Share Name The name of the share folder Net Disk Access User Name Account in that PC Net Disk Access Passwor...

Page 63: ...Firmware Upgrade Firmware for IPPBX There are two ways to upload Kernel Application for IPPBX 1 HTTP Upload them from local PC It will reset IPPBX to factory default settings by default 2 TFTP Upload...

Page 64: ...backup file can be uploaded from local PC Backup will be used after IPPBX reboot It can t be used for different product models 10 7 Reboot Reset Reboot or Reset IPPBX You need to choose the product m...

Page 65: ...IPPBX IP02 User Manual 63 ATCOM TECHNOLOGY CO LIMITED...

Page 66: ...to Source Destination and or Time 2 Delete IPPBX supports two delete operations delete selected CDR and delete all CDR 3 Download It can be downloaded to local PC 11 2 Syslog 1 Syslog Set the Syslog...

Page 67: ...mail Call Recording CDR and set personal settings 1 Check Use Web Interface option in PBX Settings Extensions management settings to allow this extension to login its own web interface 2 Enter the IP...

Page 68: ...2 User Manual 66 ATCOM TECHNOLOGY CO LIMITED 2 Call Recording Checking 3 CDR Checking Users can check their CDR here 4 Personal Settings Users can set voice mail voice mail to email follow me ring tim...

Page 69: ...IPPBX IP02 User Manual 67 ATCOM TECHNOLOGY CO LIMITED Finish...