ATEN CS62T, User Manual

- 19 -

Troubleshooting

Symptom

Possible Cause

Action

Mouse and/or 

Keyboard not 

responding.

Improper mouse 

and/or keyboard 

reset.

Unplug the cable(s) from the console 

port(s), then plug it/them back in.

KVM switch 

needs to be reset.

Power off all devices on the installation; 

unplug the KVM switch from the computers; 

wait five seconds; then replug the switch 

and power up the computers.

USB devices 

not 

responding.

USB ports need 

to reset.

Unplug the device’s USB cable from the 

USB port on the switch’s rear panel, then 

plug it back in.

Device not 

recognized 

(Windows).

Windows timing 

problem.

Unplug the KVM cable from the computer’s 

USB port; go into Windows’ 

System 

Settings

 and remove the 

Unknown Device

entry; plug the KVM cable back in. Windows 

will now recognize the device.

Cannot switch 

ports by 

pressing 

[Scroll Lock] 

twice

Keyboard is 

incompatible with 

Scroll Lock 

invocation.

Switch to the Alternate port switching keys 

(see 

Hotkey Configuration

, page 11).

Cannot invoke 

Hotkey Mode 

using [Num 

Lock][-]

Incorrect 

operation for 

invoking Hotkey 

Mode.

Hold the [Num Lock] key, press and release 

the [Minus] key, then release the [Num 

Lock] key. The [Caps Lock] and [Scroll 

Lock] LEDS will flash together to indicate 

that the unit is in Hotkey Mode.

Keyboard is 

incompatible with 

[Num Lock] 

invocation.

Switch to the alternate Hotkey Mode 

invocation keys (see 

Hotkey Configuration

, 

page 11).

The switch 

does not 

power on 

when 

connected to 

the PC

The PC's BIOS 

boot sequence 

assigns the 

CS62T as a CD 

ROM or Flash 

drive.

Edit your PC's BIOS boot sequence and 

assign the hard drive (HDD) as the primary 

boot device. 
Refer to your PC’s user manual for detailed 

steps on how to edit your BIOS settings or 

call the PC manufacturer’s customer 

support.

cs62t_foldup.fm  Page 19  Monday, July 25, 2011  1:39 PM