ATEN KA8270, User Manual

Page 1: ...User Manual ATEN Altusen KA8270 KA8278 KA8280 KA8288 KVM over IP Console Station ...

Page 2: ... this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense The device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that...

Page 3: ...stered trademarks of HDMI Licensing Administrator Inc RoHS This product is RoHS compliant User Information Online Registration Be sure to register your product at our online support center Telephone Support For telephone support call this number International http eservice aten com International 886 2 8692 6959 China 86 400 810 0 810 Japan 81 3 5615 5811 Korea 82 2 467 6789 North America 1 888 999...

Page 4: ...servicing repair and any incidental or consequential damages resulting from any defect in the software The manufacturer of this system is not responsible for any radio and or TV interference caused by unauthorized modifications to this device It is the responsibility of the user to correct such interference The manufacturer is not responsible for any damage incurred in the operation of this system...

Page 5: ... sure that all components are in working order If you encounter any problem please contact your dealer 1 KVM over IP Console Station KA8270 KA8278 KA8280 KA8288 1 power adapter 1 power cord 1 mounting kit 1 foot pad set 4 pcs 1 user instructions ...

Page 6: ... Components 4 Front View 4 Rear View 5 Chapter 2 Hardware Setup Overview 7 Before You Begin 7 Mounting 8 Rack Mount 8 Wall Mount 9 Single Stage Installation 10 Hot Plugging 11 Powering Off and Restarting 12 Chapter 3 Operation Overview 13 Logging In 13 Upgrading KVM over IP Switch via Console Station 15 Dashboard 18 Page Components 18 Dashboard Operation 20 Monitor Unit Option 21 Primary Secondary...

Page 7: ...36 Search 36 Remove Device 36 Adding Devices 36 Adding KVM over IP Devices 38 Changing Connection Information 39 Chapter 5 System Configuration Overview 41 User Management 42 Users and Groups 42 Add User 43 Copy User 46 Modify User 46 Delete User 46 Managing Assigning Users and Groups 47 Using User Configuration Page 47 Using Group Configuration Page 48 Device Assignment 50 Using Device Configurat...

Page 8: ...uration 70 Push Configuration 70 Terminal 71 System Operation 73 Reset Default Values 73 Reset on exit 73 Switch Video Output 74 Quick User Configuration 75 Chapter 6 Toolbar Interface Overview 77 Exit Remote Location 78 Video Settings 79 Macros 81 Hotkeys 81 User Macros 83 Import Export Macros 86 Delete Macros 87 Search Macros 87 System Macros 87 Further Configuration 88 Virtual Media 89 Message ...

Page 9: ...99 Troubleshooting 100 General Operation 100 Mouse Problems 101 Virtual Media 102 Panel Array Mode 102 Supported KVM Switches 103 Remote Access Monitor Restriction 103 Remote Access 103 Remote Monitor 103 Optional Rack Mounting 103 VE RMK1U 103 Limited Warranty 104 ...

Page 10: ... fundamental concepts involved and provides a complete description of how to operate the product Chapter 4 Device Management explains how to add or remove KVM over IP switches to or from the product Chapter 5 System Configuration explains its system settings which are categorized into General ANMS AD LDAP RADIUS F W Upgrade Backup Restore Chapter 6 Toolbar Interface explains how to use the toolbar...

Page 11: ... Indicates keys you should press For example Enter means to press the Enter key If keys need to be chorded they appear together in the same bracket with a plus sign between them Ctrl Alt 1 Numbered lists represent procedures with sequential steps Bullet lists provide information but do not involve sequential steps Indicates selecting consecutive options such as on a menu or dialog box For example ...

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Page 13: ... The KVM over IP Console Station is compatible with ATEN s KN KVM over IP Switch series The KN KVM over IP Switches series are IP based KVM control units that allow both local and remote operators to monitor and access multiple servers from a single console refer to ATEN s website to get more information on the KVM over IP Switch In addition the KVM over IP Console Station provides Panel Array Mod...

Page 14: ...at replaces PC or NB enabling users to remotely access and control ATEN s KVM over IP switches Impenetrable security against virus threats with impervious data protection Single sign on to consolidate the management of multiple ATEN KVM over IP switches Advanced FPGA graphics processor with a Full HD resolution of 1920 x 1200 Supports 1 VGA video output KA8270 or 1 HDMI video output KA8280 Support...

Page 15: ... screen shares screen content from one console station to another for real time collaboration Supports Telnet SSH for connecting to and management of console devices Lock screen password prevents unauthorized users from accessing the console station when unattended Requirements Console A VGA monitor KA8270 an HDMI monitor KA8280 or KA8288 a VGA or HDMI monitor KA8278 A USB mouse A USB keyboard Mic...

Page 16: ...ront View No Component 1 reset button 2 USB ports peripherals 3 USB ports keyboard and mouse 4 audio ports 5 cascade port 6 power pushbutton press to stop video outputs press again to resume video outputs 7 power LED power on blue video outputs off orange ...

Page 17: ...Chapter 1 Introduction 5 Rear View No Component 1 grounding terminal 2 power jack 3 LAN port 4 COM port 5 VGA port KA8270 and KA8278 only 6 HDMI port s KA8278 KA8280 and KA8288 only ...

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Page 19: ...mmary for single stage installation Before You Begin 1 Important safety information regarding the placement and grounding of this device is provided on page 95 and onwards Please review it before proceeding 2 Make sure that power to all the devices you will be connecting up have been turned off You must unplug the power cords of any computers that have the Keyboard Power On function ...

Page 20: ...VM over IP Console Station is designed to be mounted at the rear of a rack where it occupies 0U to save space 1 Remove two screws from the bottom of the unit and use them to attach the mounting bracket to the unit as shown in the diagram below 2 Screw the mounting bracket to any convenient location on the rack Note Rack screws are not provided The use of M5 x 12 Phillips type I cross screws is rec...

Page 21: ...p 9 Wall Mount 1 Remove two screws from the bottom of the unit and use them to attach the mounting bracket to the unit as shown in the diagram below 2 Use the mounting bracket s center screw hole to mount the unit onto a wall ...

Page 22: ...78 and KA8288 the video interface at the inner side e g the VGA video interface of KA8278 is the Primary Display and the video interface at the outer side is the Secondary Display 3 The Login page will appear on the Primary Display from which users can log in 3 Plug an Ethernet cable from the LAN into the KVM over IP Console Station s LAN port 4 Optional Plug USB drives into the dedicated USB port...

Page 23: ...d then plug the other end into the KVM over IP Console Station s power jack Hot Plugging KVM over IP console stations support hot plugging components can be removed and added back into the installation by unplugging and replugging cables from the ports without the need to shut the unit down ...

Page 24: ... Manual 12 Powering Off and Restarting If it becomes necessary to power off the console station please use the shut down function see Shutdown on page 75 disconnect the power adapter and wait for 30 seconds before reconnecting it back ...

Page 25: ...e required for login Note If the number of invalid login attempts exceeds a specified number of times a timeout period is invoked You must wait until the timeout period expires before you can attempt to log in again See Login Failures on page 60 for further details The KVM over IP console station supports two modes a Console station mode Logging into the console station to manage KVM devices centr...

Page 26: ...nd the addresses of the devices on the same local area network or 2 Click the drop down menu for a device list The device list shows the device login history The history can be cleared using a terminal command please see Terminal on page 71 2 Enter a Username and Password by default Username and Password are administrator and password respectively and click Login Note For security purposes you sho...

Page 27: ...website to a computer 2 Transfer the downloaded file to a USB flash drive Note Please use FAT file system formatted USB flash drive s 3 Remove the USB flash drive from the computer and insert it to a USB port of the console station 4 From the console station s login page select KVM over IP switch from the drop down menu and specify the device s IP address and its port Enter the Username and Passwo...

Page 28: ...KVM over IP Console Station User Manual 16 6 Click Browse to select the downloaded firmware file and click Open 7 Click Upgrade Firmware ...

Page 29: ...Chapter 3 Operation 17 8 The KVM over IP Switch will reboot after the firmware upgrade is complete ...

Page 30: ...ct All Devices Click the option for the reconnection operation Note This option is only available when the total number of devices added does not exceed 16 2 Individual Monitor Option Individual monitor option allows users to select which port is to be displayed on an assigned display open the GUI or disconnect from the KVM over IP switch If the switch is disconnected you can also click Reconnect ...

Page 31: ...nt allows users with administrative authority to add devices to or remove devices from the console station 6 System Configuration System configuration allows users with administrative authority to manage users or groups display device information configure network advanced network management ANMS or security settings or manage firmware upgrade system backup restore push pull configurations to or f...

Page 32: ...r units Each of the unit corresponds to a connected device The unit will continuously alternate between all connected ports Double clicking a monitor will bring you to the port s page For individual monitor options of a particular device move your mouse over its corresponding monitor unit A menu icon will be shown on the top right corner of each unit Menu icon ...

Page 33: ...o display ports the menu may show a Primary Display option or both a Primary Display option and a Secondary Display option for displaying a port on the primary or secondary display 1 Mouse over the display primary or secondary 2 Click to select the port The selected display should now show the port s screen Your keyboard and mouse can now also control the server connected to the port ...

Page 34: ...e 77 GUI If you wish to use the KVM over IP switch s GUI click Open GUI Please refer to the KVM switch s user manual for the GUI s operation Note To upgrade the firmware of the KVM over IP Switch via the console station see Upgrading KVM over IP Switch via Console Station page 15 Disconnect Click Disconnect to disconnect from this KVM switch device Reconnect Click Reconnect to reconnect to an offl...

Page 35: ...separate available ports into different groups or select which panel array group is to be displayed on the panel array page Device Options Click the Device icon to display the device options Option Description Manage Device View Click this option to add delete or modify custom device views All Devices Click this option to display all connected KVM over IP switches on the dashboard Created Device V...

Page 36: ...e panel array options Note Audio is not supported Option Description Manage Panel Array View This option allows you to add delete or modify panel array groups The maximum number of panel array views can be created is 16 All Devices All ports of the connected KVM over IP switches are displayed on the panel array page Created panel arrays Select a created panel array All ports connected to the KVM o...

Page 37: ...ports up to 64 ports on a smaller scale Press the icon to display less device ports on a larger scale The diagram below displays an example of smaller scale The panel array icon is also shown on the top right corner of the panel array page Clicking it will allow you to select which array you would like to display or display all device ports Click the back arrow to go back to the dashboard ...

Page 38: ...similarity Manage Device View is used as the example below Click Manage Device View or Manage Panel Array View for the following page This page allows you to add edit delete device views Adding a Device Panel Array View 1 To add a device panel array view click the icon A new window is dis played Note The maximum number of panel array view can be created is 16 ...

Page 39: ...r Available Devices select the devices you wish to add in this device panel array view and click the button Alternatively select any device you want to remove from this device panel array view and click the button 4 Optionally change the order of the devices by clicking the up and down arrows 5 Click OK to finish The device view is shown ...

Page 40: ...KVM over IP Console Station User Manual 28 Adding another Device View If you wish to add another device view click the icon again and go through the steps outlined in Adding a Device Panel Array View ...

Page 41: ...e Tab Device Configuration window is displayed as in Adding a Device Panel Array View Edit its name shift the devices around using the or icons and click OK when done Note The maximum number of characters can be entered is 32 Deleting a Device View If you wish to delete a device view click the X icon beside the Device View ...

Page 42: ...splays between two console stations 2 It is unnecessary to cascade two console stations boundless switching works as long as both console stations are within the same network segment 3 Audio output is delivered from the console station where the source screen is located For example the audio output is delivered from the cascaded unit if the audio source is coming from the 3rd display 4 Virtual med...

Page 43: ...appears Stopping the Cascade To stop the cascade simply mouse over the cascaded screen and click Stop Cascading Note If the cascade is disconnected or one of the unit is powered off The boundless switching will resume to the previous settings whenever the connection or power is reestablished ...

Page 44: ...nded desktop 2 buses of the KN2116VA KN4116VA KN2124VA KN4124VA KN2132VA KN4132VA KN8132V KN2140VA KN4140VA KN4164V KN8164V is used 2 The Extended Desktop function cannot be used in conjunction with Boundless Switching 3 For Extended Desktop to function properly make sure of the following a The mouse pointer must be set to manual mode b Both of the video sources must have the same resolution setti...

Page 45: ...pointers to the toolbar section for resynchronization First make sure the remote server s two video sources have been properly connected to and configured on the KN device as illustrated below To access the extended desktop with KVM over IP console station select any one of the 2 video sources the primary or secondary display as exemplified below ...

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Page 47: ...er IP console station can manage up to 256 KVM over IP switches and simultaneously display previews for up to 16 devices Note The maximum number of devices that can be displayed within a device view including All Devices is 16 If you have more than 16 devices added make sure to create additional device views for displaying devices beyond 16 Click on the Device Management icon to enter its main pag...

Page 48: ... search box Enter the IP address of the device you wish to search for to find that device Remove Device If you wish to remove a device from the list select it and click Delete Adding Devices To add a device click Add The following options are displayed as explained in the table below Option Description KVM over IP switch Click to add KVM over IP switches see Adding KVM over IP Devices page 38 ...

Page 49: ...r 4 Device Management 37 SSH Click to add serial console devices via SSH protocol for remote management Telnet Click to add serial console devices via Telnet protocol for remote management Option Description ...

Page 50: ...ermine the access rights of the KVM over IP Switch 2 If you select the desired device by clicking the Device Name or IP address section the displayed name will show the device s IPv4 address If you click the IPv6 address section its IPv6 address is displayed instead 3 If a KVM over IP Switch is also added to CC2000 and has Disable Other Authentication enabled on the CC2000 the KVM over IP Console ...

Page 51: ...ccess rights you will need to change to a user with the desired access rights Follow the steps below 1 Select the device from the device list 2 Edit the settings in the Device Information section 3 Click Save to update the information 4 Log out of the KVM over IP Console Station and log in again to see the updated settings display access right ...

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Page 53: ...onfigurations to or from other devices access terminal and reset system to factory default settings Click on the System Configuration icon to enter its main page The page consists of a side menu and a information configuration body By default device information is displayed upon entering system configuration page as shown above If an item in the side menu has a or symbol a submenu is available and...

Page 54: ... allow some users access to specific devices while restricting other users from accessing them The KVM over IP console station supports two privilege categories as determined by User Types User types are selected during user creation The description is shown in the table below Click Users or Groups under User Management in the side menu to bring out their respective configuration page User Page Us...

Page 55: ...rations below Note 1 The maximum number of user can be created is 64 2 The maximum number of group can be created is 16 To add a user 1 Click Add User on the upper right corner of the page The following will be displayed 2 Enter the required information in the appropriate fields A description of the required user fields are given in the table below ...

Page 56: ...limitation on the number of accounts that can be created in each category The Administrator is responsible for the overall installation configuration and maintenance user management and device assignments Each user assigned to administrator role will have the privilege of adding KVM over IP switches by default Please refer to Using User Configuration Page on page 47 Status Status allows you to con...

Page 57: ...made click Save 5 When the Operation Succeeded message appears click OK Click Back on the upper right corner of the configuration body or click Users in the side menu to return to the User Management page The newly added user will appear in the configuration body The information configuration body shows the username the description that was given when the account was created whether the account is...

Page 58: ...ser button follow the information in Add User to complete the configuration Modify User If you wish to modify the user s information click the pen icon under the Modify column of the information configuration body For configurable fields please refer to Add User above Delete User If you wish to delete a user click the X icon under the Delete column of the information configuration body The system ...

Page 59: ...low to go to the User s configuration page 1 Click Users under User Management in the side menu to bring out the configuration page 2 Click the pen icon under the Modify column 3 In the configuration page select the Group Members tab as shown Assign a User to a Group 1 In the Available column select the group that you want the user to be in 2 Click the icon button to put the group s name into the ...

Page 60: ... any other groups that you want the user to be removed from 4 Click Save when you are done Using Group Configuration Page Follow the steps below to go to the Group s configuration page 1 Click Groups under User Management in the side menu to bring out the configuration page 2 Click the pen icon under the Modify column 3 In the configuration page select the Members tab as shown Assign Users to a Gr...

Page 61: ...to assign members to each group 4 Click Save when you are done Remove Users from a Group 1 In the Selected column select the members users to be removed from the group 2 Click the icon button to put the members into the Available column thereby removing from the group 3 Repeat the above to remove members from each group 4 Click Save when you are done ...

Page 62: ... the steps below to go to the User s configuration page 1 Click Users under User Management in the side menu to bring out the configuration page 2 Click the pen icon under the Modify column 3 In the configuration page select the Privilege tab as shown Each of the elements on this page is described below Devices The list displays the currently available device s When there is a change in the user a...

Page 63: ...ing a device the Available column left column lists the available groups of the device The Selected column right column shows the selected groups of the device Click the or icon buttons to shift between Available and Selected The user group of the console station will gain the permission of the selected groups of the device User Device Management Login Information Checking this will block all sele...

Page 64: ...as shown below On the right of the configuration page check the Allow Connection to the Device option to allow access to this device for the User and select one of the following Use Device Management Login use the same login credentials as configured within Device Management for accessing the serial console device Use the Following Login Information use another set of login credentials for accessi...

Page 65: ...nagement in the side menu to bring out the information page The System Information page displays the name of the selected device its firmware version the FPGA Field Programmable Gate Array and information about its network configuration Double click the Device Name KA8278 in our example to change the device name Network The Network page is used to specify the network environment Click Network unde...

Page 66: ...scribed below IP Installer The IP Installer is an external Windows based utility for assigning IP addresses to the KVM over IP switch Click one of the radio buttons to select Enable View Only or Disabled for the IP Installer utility See IP Installer page 268 for IP Installer details ...

Page 67: ...ill in the fields with values appropriate for your network Note 1 If you choose Obtain IP address automatically when the console station starts up it waits to get its IP address from the DHCP server If it has not obtained the address after one minute it automatically reverts to its factory default IP address 192 168 0 60 2 If the switch is on a network that uses DHCP to assign network addresses an...

Page 68: ...anually and fill in the fields with values appropriate for your network DNS Server For automatic DNS Server address assignment select Obtain DNS Server address automatically To specify the DNS Server address manually select Set DNS server address manually and fill in the addresses for the Preferred and Alternate DNS servers with values appropriate for your network Note Specifying the Alternate DNS...

Page 69: ... through a RADIUS server do the following 1 Check Enable 2 Select Preferred or Alternate RADIUS server 3 Fill in the IP addresses and service port numbers for the Preferred and Alternate RADIUS servers You can use the IPv4 address the IPv6 address or the domain name in the IP fields 4 Select the Authentication Type PAP or CHAP ...

Page 70: ... station Use the same Username name on both the RADIUS server and the KVM over IP console station In each case the user s access rights are the ones assigned that were assigned when the User of Group was created on the KVM over IP console station see Adding Devices on page 36 AD LDAP Settings To allow authentication and authorization for the KVM over IP console station via AD LDAP refer to the inf...

Page 71: ...red for the groups he belongs to on the switch Without schema Usernames and Groups in AD are matched User privileges are the ones configured for the User and the Groups he belongs to on the switch Note For more information on configuring LDAP you can download the full LDAP instructional manual from our website Finishing Up After making any ANMS changes be sure to click Save at the bottom of the co...

Page 72: ... the side menu to bring out the information page Login Failures For increased security the Login Failures section allows administrators to set policies governing what happens when a user fails to log in successfully To set the Login Failures policy check the Enable checkbox the default is for Login Failures to be enabled The meanings of the entries are explained in the table below ...

Page 73: ...er it has exceeded the number of allowed failures The default is 3 minutes Entry Explanation Minimum Username Length Sets the minimum number of characters required for a username from 1 to 32 The default is 6 Minimum Password Length Sets the minimum number of characters required for a password from 0 to 32 A setting of 0 means that no password is required Users can login with only a username The d...

Page 74: ...Screen from Remote Check to notify and requiring a confirmation from the user before receiving a shared screen from other KVM over IP console stations Uncheck to automatically receive shared screen from other KVM over IP console stations without requiring a confirmation Log out when Pressing POWER button Check to enable automatic logout upon pressing the console station s power button to turn its ...

Page 75: ...ies be sure to click Save Entry Explanation Enable cascade with boundless switching Check uncheck to enable disable the cascade with boundless switching The default is Disabled IP Address Enter the IP address of the KA8270 KA8278 KA8280 KA8288 that you wish to do boundless switching with your Parent Unit from User Name Key in the administrator username Password Key in the administrator password St...

Page 76: ...larly to find the latest information and packages Click Upgrade Main Firmware under Maintenance in the side menu to bring out the information page To upgrade the main firmware 1 Gett the newest firmware by downloading the firmware from ATEN s website to a computer 2 Unzip the zip file for the csf file and transfer it to a USB flash drive Note Please use FAT file system formatted USB flash drive s ...

Page 77: ...e current firmware level is compared with that of the upgrade file If the current version is equal to or higher than the upgrade version a popup message appears to inform you of the situation and stops the upgrade procedure If you didn t enable Check Main Firmware Version the upgrade file is installed without checking what its level is Upgrade progress information is shown in a Progress bar Once t...

Page 78: ...nd hold the Reset Switch in using a sharp object 3 Download and save the firmware file you want to upgrade the console station with onto a USB flash drive name it firmware csf 4 Plug the USB flash drive containing firmware csf into the console device 5 While holding the Reset Switch in power up the console station by replugging the power adapter This upgrades the console station s firmware using t...

Page 79: ...he backup file 1 Optional In the Password field key in a password for the file Note 1 Setting a password is optional If you do not set one the file can be restored without specifying a password 2 If you do set a password make a note of it since you will need it to be able to restore the file 2 Click Backup A file management window will pop up as shown below ...

Page 80: ...kup Restore To restore a previously saved settings Note A USB flash drive with the previously backed up file is required to be connected to the console station for backup file retrieval 1 Click the Choose File button for the file management window 2 Where applicable go to the directory with the backup file cfg click to select the file highlighted as shown above and click Open ...

Page 81: ...lay a success message to indicate the restoration was successful A Your system will automatically restart in one minute message will follow the success message above before the system restarts Push Pull Configuration Push Pull Configuration gives you the ability to deploy or retrieve your settings to or from other console stations Click Push cfg Pull cfg under Maintenance in the side menu to bring...

Page 82: ... checking the checkbox es Note Firmware files cannot be retrieved If you check the Firmware checkbox the Pull button will not be available 4 Click Pull to retrieve the information The console station will restart after successfully retrieving the information Push Configuration To push deploy a configuration from your console station Note You can deploy the configuration FW to multiple devices usin...

Page 83: ...to select a firmware from a USB flash drive 4 Click Push to deploy the information The console station s will restart after successfully receiving the deployment information Terminal Terminal provides a command line to execute options using a terminal interface Type a command in the window and hit Enter to execute it Click Terminal under Maintenance in the side menu to bring out the terminal page ...

Page 84: ...ldap memberof SETPROMPT Sets prompt string TRACERT Displays trace route information DEVICEHISTORY Clear Enable Disable device list history SELFDIAGNOSTIC Self Diagnostic SETMOUSEACC Check if mouse acceleration is enabled or not SETMOUSEACC 1 0 Enable disable mouse acceleration Note 1 For support and use of CM1284 mouse acceleration must be disabled 2 When not using CM1284 mouse acceleration should...

Page 85: ...ustomization page changes that have been made to the KVM over IP console station and returns the parameters to the original factory default settings The system will ask for confirmation Click Yes to go ahead The system will restart after the reset Click No to cancel operation Reset on exit If you checked the checkbox the system will ask if you would like to reset the KVM over IP console station an...

Page 86: ...Even though the changed IP settings are ignored they still remain in the network settings fields Which means that the next time you open this page the Reset on exit checkbox will automatically be enabled and when the console station resets the new IP settings that you thought you discarded will become the ones used by the console station To avoid this problem you should go back to the network sett...

Page 87: ...uage change will be shown immediately Logout Timeout is the idle time period no actions where the system automatically logs you out Set a logout timeout time in minutes Enter 0 if you do not want the system to log you out from idling Logout Click this option to log out of the system Restart Click this option to restart the system Shutdown Click this option to safely shut down the system This is re...

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Page 89: ...ar locate a down arrow symbol as shown Mouse over the down arrow symbol to bring up the toolbar The meanings of the toolbar icons are explained in the table below Icon Purpose Video icon This icon brings up the video settings Please see Video Settings on page 79 for more details Macros icon This icon provides access to three functions found in the Macros dialog box Hotkeys User Macros and System m...

Page 90: ...ot keys should there be a change to this function s hot key Mouse Sync Mode icon This provides automatic locked in synching of the remote and local mouse pointers eliminating the need to constantly resync the two movements Click the icon to toggle between Auto Mouse Sync Mode mouse icon with an A and Manual Mouse Sync Mode mouse icon with an M Please see Mouse Sync Mode on page 93 for more details...

Page 91: ...djust the Screen Position set Auto Sync slide to adjust Performance bar setting Enhanced Text Mode slide to adjust Video Quality bar and Set to Grayscale The meanings of the video adjustment options are given in the table below Options Description Operation Screen Position Adjust the horizontal and vertical position of the remote server window by clicking the Arrow buttons ...

Page 92: ...t back to default video settings Performance Use the slide bar to select the type of Internet connection that the console station uses Dragging the performance bar will also automatically adjust the Video Quality settings to optimize the quality of the video display Since network conditions vary if none of the preset choices seem to work well you can use the Video Quality slide bar to adjust the s...

Page 93: ...ccomplished with hotkeys The Hotkey Setup utility accessed by clicking this icon lets you configure which hotkeys perform the actions Each action in the Actions column corresponds to the hot keys in the HotKey column on the same row Check the checkbox in the Enable column on the same row to enable its hotkey To change the hotkey for an action 1 If you are not in the Hotkeys tab click to select to ...

Page 94: ...he table below Action Explanation Exit Remote Location Breaks the connection to the KVM over IP console station and returns you to console station operation This is equivalent to clicking the Back option under the Configuration icon of the toolbar The default keys are F2 F3 F4 Adjust Video Brings up the Video Settings dialog box This is equivalent to clicking the Video Settings icon on the console...

Page 95: ...to the Macros page 2 Select User Macros and click the symbol Show Hide Local Cursor Toggles off and on hides local cursor and locks the mouse pointer and keyboard use within the Windows Java Client AP window plus hides the control panel This is equivalent to selecting the Single pointer type from the Mouse Pointer option under the Configuration icon of the toolbar The default keys are F4 F5 Action...

Page 96: ...f the screen 5 Press the keys for the macro To pause macro recording click Pause To resume click Pause again Clicking Cancel cancels all keystrokes Note 1 Case is not considered typing A or a has the same effect 2 Only the default keyboard characters may be used Alternate characters cannot be used For example if the keyboard is Traditional Chinese and default character is A the alternate Chinese c...

Page 97: ...to the Macros dialog box with your macro key presses displayed in the Macro column 7 If you want to change any of the keystrokes select the macro click Set Macro followed by Edit This brings up a dialog box You can change the content of your keystrokes change their order etc ...

Page 98: ...s Click the down arrow symbol to select your option No Wait The macro runs the key presses one after another with no time delay between them Time Ctrl time control The macro waits for the amount of time between key presses that you took when you created it If you click the Play symbol without selecting an option the macro runs with the default choice No Wait or Time Ctrl which is shown in the Play...

Page 99: ...t of macros that appear in the list Click the drop down arrow next to the magnifying glass icon to choose whether you want to search by name or by key enter a string in the search field for the search then click the Search symbol magnifying glass symbol All instances that match your search string appear in the list System Macros System Macros are used to create exit macros for when you close a ses...

Page 100: ...tion will not work when Boundless Switching with Cascade is enabled Video Auto Sync Click to perform a video and mouse autosync operation It is the same as clicking the Auto Sync button in the Video Options dialog box see Video Settings on page 79 Virtual Media Click to bring up the Virtual Media dialog box See Virtual Media on page 89 for specific details Note This icon displays in gray when the ...

Page 101: ...ut when the speaker is toggled Off The KA8278 KA8288 only allows either one of the connected source to transmit sound Mouse Pointer Mouse over the option and click to select the mouse pointer type Note In the main GUI page only Dual and Crosshairs are available In a port page three pointers are available Mouse Sync Mode Mouse over the option and click to select the mouse sync mode Please see Mouse...

Page 102: ...tional media sources click the symbol and select the source as many times as you require Up to two virtual media choices can be mounted The top three in the list are the ones that are selected Virtual Media and Smart Card readers can be mounted at the same time To rearrange the selection order highlight the device you want to move then click the Up or Down Arrow button to promote or demote it in t...

Page 103: ...e dialog box closes The virtual media devices that you have selected are redirected to the remote server where they show up as drives on the remote server s file system Once mounted you can treat the virtual media as if they really existed on the remote server drag and drop files to from them open files on the remote server for editing and save them to the redirected media etc 8 To end the redirec...

Page 104: ...a message to all users select All Users before sending your message Button Action Enable Disable Chat When disabled messages posted to the board are not displayed The button is shadowed when Chat is disabled The icon displays next to the user s name in the User List panel when the user has disabled Chat Occupy Release Keyboard Video Mouse When you Occupy the KVM other users cannot see the video an...

Page 105: ...ding icon will be displayed on the left of the user s name Mouse Sync Mode Synchronization of the local and remote mouse pointers is accomplished either automatically or manually Automatic Mouse Synchronization This provides automatic locked in synching of the remote and local mouse pointers eliminating the need to constantly resync the two movements Manual Mouse Synchronization ...

Page 106: ...of the corresponding KVM over IP switch for instructions Mac and Linux Considerations For Mac OS versions 10 4 11 and higher there is a second Sync setting to choose from If the default Mouse Sync result is not satisfactory try the Mac 2 setting To select Mac 2 click the Further Configuration icon mouse over Mouse Sync Mode Automatic for Mac 2 Linux does not support Sync Mode but there is a settin...

Page 107: ... has been provided Never spill liquid of any kind on the device Avoid circuit overloads Before connecting equipment to a circuit know the power supply s limit and never exceed it Always review the electrical specifications of a circuit to ensure that you are not creating a dangerous condition or that one doesn t already exist Circuit overloads can cause a fire and destroy equipment Unplug the devi...

Page 108: ...vice has been dropped or the cabinet has been damaged The device exhibits a distinct change in performance indicating a need for service The device does not operate normally when the operating instructions are followed Only adjust those controls that are covered in the operating instructions Improper adjustment of other controls may result in damage that will require extensive work by a qualified ...

Page 109: ...then slide the device into the rack Do not overload the AC supply branch circuit that provides power to the rack The total rack load should not exceed 80 percent of the branch circuit rating Make sure that all equipment used on the rack including power strips and other electrical connectors is properly grounded Ensure that proper airflow is provided to devices in the rack Ensure that the operating...

Page 110: ...and Product model number serial number and date of purchase Your computer configuration including operating system revision level expansion cards and software Any error messages displayed at the time the error occurred The sequence of operations that led up to the error Any other information you feel may be of help Email Support support aten usa com Online Technical Support Troubleshooting Documen...

Page 111: ...rt 2 x USB Type A Female Cascade Port 1 x RJ 45 Female LEDs Power 1 Blue Switches Power 1 x Pushbutton Reset 1 x Semi recessed Pushbutton Video 1920 x 1200 60 Hz Power Consumption DC 5 V 4 66 W DC 5 V 6 53 W DC 5 V 4 66 W DC 5 V 6 53 W Environmental Operating Temperature 0 40 C Storage Temperature 20 60 C Humidity 0 80 RH Non condensing Physical Properties Housing Metal Weight 0 75 kg 0 8 kg 0 75 ...

Page 112: ...an Autosync doesn t resolve the problem Switch ports to a port with a different resolution then switch back If the above didn t resolve the problem change the resolution and refresh rate for the system running on the port Afterward you can either run at the new resolution or switch back to the original resolution My ATEN over IP unit is not listed in the Device List of IP Installer Make sure the B...

Page 113: ...ct another pointer type See Mouse Pointer on page 89 Why is there a Dual Pointer mode When you are not in Mouse Sync Mode you need the two pointers so that you know the remote server pointer is actually at the location you think it is at Otherwise you might perform a mouse operation and because of net lag the remote server pointer may not be at the location that your client computer pointer is at ...

Page 114: ...r firmware and BIOS version for the remote server s mainboard one that supports USB get it from the manufacturer and upgrade the server s mainboard firmware and BIOS Problem Resolution Low resolution video the screens don t display clearly This sometimes occurs due to the screens being scaled to fit in the panels Decrease the number of panels that are displayed ...

Page 115: ...he supported buses from the KVM over IP switch please refer to the first digit of the model number For example if the KVM over IP switch that you are using is KN8164V 8 is the number of remote buses supported Remote Access For example 8 is the number of remote buses KN8164V supports A waring message Not available appears when accessing the KN8164V from the console station as 8 remote buses are occ...

Page 116: ...he option to 1 repair said product with new or repaired components or 2 replace the entire product with an identical product or with a similar product which fulfills the same function as the defective product Replaced products assume the warranty of the original product for the remaining period or a period of 90 days whichever is longer When the products or components are replaced the replacing ar...