KL1108V / KL1116V User Manual
249
The Java Client
For connection and operation problems, see the table below:
After logging in I can’t open the
WinClient ActiveX viewer.
1. You don’t have the authority to install the
WinCli-
ent Control
add-on on your client computer.
Have the person with administrator privileges on
your client computer run the program the first
time to get it installed. It will open for you after
that.
2. Under Vista, you must also add the switch’s
URL address to the list of trusted sites: Tools
→
Internet Options
→
Security
→
Trusted Sites
→
Sites.
Under Vista, after I open the
WinClient ActiveX viewer and try
to mount a driver or removable
disk, I get a “Driver not ready”
message.
This is a result of Vista’s UAC (User Account
Control). There are two methods to resolve this
problem:
1. If you are your client computer’s administrator,
open your browser by right clicking its icon and
choosing
Run as...
then choose to run the
browser with the administrator account.
2. If you are not your client computer’s
administrator, you must ask your client
computer’s administrator to disable UAC.
My KL1108V / KL1116V units
don’t show up in the
Server List
window when I start the
WinClient AP program.
Only units whose Access Port settings for
Program
(see page 156) match the number specified for
Port
in the Server area of this dialog box appear in the
Server List window. Make sure that your entry for
Port matches the entry you have specified for
Program on the Device Management
page.
The WinClient ActiveX Viewer
and the WinClient AP won't
connect to the KVM over IP
switch.
DirectX 8.0 or higher must be installed on your
client computer.
Problem
Resolution
I can't connect to
the KVM over IP
switch.
1. The latest Java version must be installed on your client com-
puter.
2. Check if you need to specify the Program port along with the
IP address. See
3. Close Java reopen it, and try again.
Problem
Resolution
