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APPENDIX A: TROUBLE SHOOTING & SUPPORT
If the UPS is not functioning properly, you can refer first to this chapter for simple
troubleshooting before contacting your reseller. This could save you time and effort
but if the problem persist, then consult your service provider.
A.1.1 UPS
The LED and the acoustic signals are a profit tool to individualize immediately
possible problems
Situation
Check Items
Solution
Mains normal but Line
(AC MODE) LED is not
on.
1.
Is the power switch on?
2.
Check the Fuse/ICS?
3.
Is the power cord loose?
1.
Press Main Switch on.
2.
Change fuse with same
rating. Check ICS.
3.
Re-connect the power
cord properly.
Alarm
buzzer
beeps
continuously
when
Utility is normal.
1.
Check the load status
1.
Remove
some
uncritical load.
2.
Remove
some
uncritical load and re-
switch on the UPS.
No LEDs display on the
front panel
1.
Recharge the UPS for
24 hours.
2.
Contact Atlantis.
UPS does not provide
expected backup time.
1.
The UPS’s battery is weak
due to recent outage.
2.
The UPS’s battery is near
the end of its service life.
1.
Charge the battery.
2.
If the battery is near
the end of its service
life, you have to
replace the battery.
Do this device support
the
AutoRestart
function?
Yes. When battery run out of time, the UPS will be shut
down. But when AC recovery, the UPS will be auto
restart and charge the battery.
A.1.2 ViewPower
Situation
Solution
How to install the
Once started the UPS you can connect it to PC through USB
