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12
roubleshooting
Troubleshooting
The armrest light is off
• Check that power switch is ON and
that the safety key is inserted.
• Check that the seat is swivelled back
to its travelling position and that the
swivel levers are fully released. The
stairlift will not move unless it is in
this position.
The armrest light is on
• Check whether there is anything
obstructing the safety edges – If
there is, the stairlift can be moved in
the opposite direction to allow you
to remove the obstruction. You can
then continue to travel up or down
the stairs.
It is unlikely that you will experience a problem with your stairlift. If you do,
please use the following checklist. If it doesn’t help you to solve the problem,
contact your Atlas stairlift supplier. See back page of this user guide for contact
details.
Stairlift will not move
If your Stairlift still does not move
(1) turn the armrest switch to the off
position, then back on.
(2) move and hold the arm control in
the direction of travel – after a few
seconds the stairlift will start. If not,
then call Atlas. See back page of this
user guide for contact details.
If the stairlift stops during the
above, repeat steps 1 and 2 until
you reach the bottom of the stairs.
If steps 1 and 2 do not work, then alert
another person in the home and ask
them to contact your Atlas
If you are home alone when using your
stairlift, we strongly recommend
carrying a phone, or some other
communication device, so you can
alert others if you need help getting off
the stairlift.
As a last resort, swivel the chair
towards the top of the stairs, undo
seatbelt and exit up the stairs. Then
call your Atlas.
he batteries are not being charged.
• Check that the battery charger is
plugged in. See item 2 on page 4.
• Check that there has not been
a power outage.
• Check that the stairlift is at the
top or bottom of the stairs.
you cannot correct the fault, you
n switch off the beeper by pressing
e switch next to the safety key to the
ff position. See item 2 on page 4.
hen, please call your Stannah stairlift
.
lease note that your stairlift can
.
• Switch off the armrest switch before getting into and out of the seat. This will ensure
that no one else can call the stairlift when you are getting into and out of the chair.
• Make sure the armrest switch is turned to the on position when you have completed
your journey. This ensures the stairlift will work for other users.
