9
Installation Guide
AT-OMNI-112
Troubleshooting
Problem
Solution
PWR
indicator is off.
•
If using a PoE (Power-over-Ethernet) switch, make
sure that the port on the switch that is connected to
the encoder, has PoE enabled. When the encoder is
powered using PoE, the
PWR
indicator will be green.
•
Check the Ethernet cable for possible damage or loose
connections.
•
Connect the optional 48V DC power supply (available
from atlona.com) to the encoder. When using an external
power supply, the
PWR
indicator will be red.
LINK
indicator is red.
•
Connect an Ethernet cable to the
ETHERNET
port(s).
•
Check the Ethernet cable for possible damage or loose
connections.
OmniStream encoders are
not displayed in AMS.
•
Verify that AMS and the encoder are on the same
network.
•
If a DHCP server is not found within 60 seconds, the
encoder will be placed in Auto IP mode and assigned
an IP address within the range of 169.254.xxx.xxx. If
so, then connect a laptop directly to the encoder and
configure a static IP address for the encoder.
•
Check the Ethernet cable for possible damage or loose
connections.
•
Make sure that mDNS is enabled on the network.
Also, in order for mDNS to function properly, there must
not be any restrictions applied to the network.
