User manual Version 1.0
®
ABLELink
GPRS Serial Server SG6001
5.Troubleshooting
Q: When SG6001 does not successfully connect to GPRS, the GPRS LED always
flashes, why?
A: Please check
1. If GPRS antenna is properly installed.
2. If the APN name, PPP name, PPP password, server IP address are correct.
If the problem still exists, please directly contact your distributor or retailer for
support.
Q: When GGS prompts me to reconnect again in ADM, I just can’t connect to GGS
even though I follow the instruction. What can I do?
A: Please check GGS server as it may be shut down or a GGS server system error
occurs. Or ADM may be disconnected due to another new connection to the GGS
server. If it is the case, wait for a moment and then connect again.
Q: When I use an RS-232 cable to connect my computer with the GDT, I just can’t
get any response.
A: Please check the RS-232 cable. You MUST use the RS-232 cable for NULL MODEM;
otherwise, the connection will fail. Meanwhile, please make sure that you connect
your computer with the GDT well. Any improper connection will cause failure. For
example, the pin of the RS-232 may be damaged; change a new cable instead.
Q: When I right-click on GDT in ADM, why can’t I find all options of the GDT?
A: Please left-click on GDT and then right-click on GDT again. All options for GDT will
appear.
Q: My ADM tries to connect GGS, however it always fails and no error message
can be found. What should I do?
A: There are several possibilities for this situation. First, there might have already other
ADM which has successfully connected to the same GGS. You have to wait until the
existing ADM stops connecting so you can connect the GGS. Second, you have to
check the network connection status, such as Ethernet cable, RJ-45 jack. Third,
make sure you have the correct GGS IP Address. Please directly contact MIS for
support and assistance.
Copyright © 2004 Atop Technologies Inc.
All rights reserved. Designed in Taiwan.
70 / 71
