Troubleshooting
If this happens
Check this
Wi-Fi
®
doesn't connect
•
Is the Wi-Fi
®
signal strong enough?
•
Has Wi-Fi
®
been set up?
•
Check the product and the wireless LAN
(Wi-Fi
®
)-supported device to determine that
their Wi-Fi functionality have been turned “ON”.
•
Check if the correct password has been
entered.
“OUT” is displayed
•
Is the signal strong enough?
•
Are you outside of the service area?
•
Is the correct au IC Card inserted?
“5G”is not displayed/
Connected with LTE
•
Is the signal strong enough?
•
Is your hand off the area around the 5G/4G
antenna or 5G antenna?
•
Make sure “Communication Mode” is not set to
“LTE”.
•
Does the product become warm? The product
may become warm when using the product
continuously or while charging. If the product
becomes warm, the communication will be
restricted and switched to LTE communication
for safety. It may also shut down if the product
remains warm.
The PC connected with
a USB cable does not
recognize the product
•
Check if the product is correctly connected to
the PC with a USB cable (sample)
•
Disconnect the USB cable (sample) from the
PC, restart the PC, and then reconnect the
cable.
•
Make sure a USB hub or conversion plug is not
used. Using a USB hub or conversion plug
may prevent the product from working
normally.
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