Troubleshooting:
NO POWER
• Recharge your earphones using the
included Charging Case Station and
Typ-C cable.
MUSIC IS NOT PLAYING
OVER BLUETOOTH
• Make sure your Bluetooth device has
A2DP profile. Check if both devices are
paired and connected over Bluetooth.
Restart the earphones to reconnect your
Bluetooth device.
BLUETOOTH DEVICE
WILL NOT
RECONNECT WITH THE
EARPHONES
• Navigate to your Bluetooth settings
menu on your Bluetooh device, tap
"audeeo Free" and select "Forget". Now
follow the steps to pair your device again.
THE BUTTONS ON
THE TRUE WIRELESS
EARPHONES ARE NOT
WORKING
• Turn your Freedom Wireless
Earphones OFF, reconnect after a few
seconds.
• Make sure that the Bluetooth function
is activated on your Bluetooth device.
POOR SOUND RECEP-
TION / QUALITY OF
AUDIO NOT AS GOOD
• Make sure your earphones are charged.
• Make sure you are within 10m of your
Bluetooth device.
7
Troubleshooting & Customer Support
Troubleshooting continued:
ONE EARPHONE IS NOT
CONNECTED TO THE
OTHER ONE
• Power off both earphones by
touching the Multi-Function but-
ton for 2-3 seconds. • Then pow-
er both on by holding in the same
button Multi-function button for
2-3 seconds. The earphones will
connect automatically.
EARPHONES ARE NOT
CHARGING
• Make sure the headphones are
properly placed in the Charging
Case Station.
• Make sure the Charging Case
Station battery is fully charged.
• Make sure there is no dirt or
debris covering the charging con-
ductors within the Charging Case
Station or on the earphones.
7
Troubleshooting Continued
