12
Troubleshooting
Cause
Remedy
No sound or intermittent sound
Not turned on
Ensure battery is inserted and
battery door is fully closed, see
page “Turning on / off”
Low / dead battery
Replace battery
Battery upside down
Insert battery according to
battery symbol. See page
“Inserting a new battery”
Dirty battery contact
Wipe battery compartment or
reach out to Audicus
Poor quality sound
Dome blocked with
debris / earwax
Replace dome and replace
earwax guard. See “Replacing the
dome and earwax guard”
Plugged microphone
Clean device with cleaning brush.
If issue persists, contact Audicus
Receiver not inserted
properly
See page “Putting on your
hearing aid”
13
Cause
Remedy
Two long beeps
Low battery
Replace battery
Feedback / whistling
Hand or clothing
near device
Move hand / clothing away
from device
Poorly fitting dome
See “Finding the right dome”
Dome not inserted
properly
See “Putting on your hearing aid”
Bluetooth
Bluetooth not
connecting
Disconnect and forget Bluetooth
devices. See page “Bluetooth”
For more help please visit
audicus.com/support